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Business Profile

Animal Trapping

Animal Wildlife Trappers, Inc.

Reviews

Customer Review Ratings

3.67/5 stars

Average of 3 Customer Reviews

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Review Details

  • Review fromRobert. T

    Date: 01/12/2024

    5 stars
    After gathering 2 quotes from other companies I approved the estimate with Animal wildlife trappers and am so glad I did! Their crew and office was amazing to deal with! Very knowledgeable, respectful and the job turned out great! Thank you!
  • Review fromMichael A

    Date: 08/10/2023

    1 star

    Michael A

    Date: 08/10/2023

    The company does not posses the level of expertise they advertise. We hired this company to remove squirrels from our attic that were entering through a soffit vent on the backside of our house. There was a squirrel that we observed entering & exiting as well as a visible nest sitting on the existing screen vent. When the technician was sealing the property, I asked several times if they plan to remove the nest to which they responded “no, it looks like an old nest. If there were babies there, we would know” to which I obliged. After the job was complete, in the hours following I noticed an adult squirrel chewing a hole in the side of our home, causing the damage which we hired them to help avoid. I immediately called the office when I spoke with a manager who informed me that this was normal & part of the process. During this call she assured me that there were no baby squirrels present in the attic and even bragged that the squirrel trying so desperately to enter was “evidence of how good of a job they did” keeping them out. Per her recommendation, I spent the rest of my Friday evening chasing off the squirrel with a water hose as I watched my home continue to be damaged. When I woke up the following morning, the squirrel was back and continuing to damage my home (there was also now a downed cable line that they had chewed through). I could see a baby squirrel foot and tail dangling from the newly formed gap. I immediately called their office to inform them of the situation where I waited over 6 hours for a return call. During this time, I had no choice but to remove the baby squirrel myself to avoid further damage. When speaking again to the manager later that day, they took 0 accountability despite my numerous questions around having babies in this attic. No offer to repair the damage caused by their negligence, barely an apology. Be wary, there are other companies that offer similar services who will offer solutions when things go wrong. This is not one of them

    Animal Wildlife Trappers, Inc.

    Date: 08/24/2023

    It is our sincerest hope, that since the time of writing this review, that we have been able to change Mr ******** assessment of our company. After receiving this review, our C.O.O. went to meet Mr ****** and his landlord in-person to walk the property and discuss his issues with our service. We reviewed the damage to his property, and made a plan to directly address each of his complaints; including repairing the damage created by squirrels.
    The gnawed wood on the side of the customer's home was repaired, and repainted. The areas of concern on the exterior of his property were addressed. In addition, a partial refund was given for customer satisfaction, as well as an extension of the guarantee that came with his service.
    The experience that Mr ****** had was in no way consistent with the level of service that we strive to provide. Although we cannot guarantee that we will never make a mistake, we can guarantee that we will always stand behind our service and employees, and will always attempt to do the right thing for the customer.
  • Review fromDiane S

    Date: 07/17/2023

    5 stars

    Diane S

    Date: 07/17/2023

    Two years ago, helpful to deter squirrels from roof. A bit pricey, but did the work as expected and as promised. Walked me through the process they were going to use to do so. They also offered to paint the concrete they put in corners of my soffits that squirrels were trying to chew threw and nest in. It worked and no more squirrels in corners of my roof now. They were very fast and responsive. Got the referral for them through ****** **** ******* ********.--Diane

    Animal Wildlife Trappers, Inc.

    Date: 08/24/2023

    Diane,

    Thank you very much for your kind comments. I'm glad that we were able to meet your needs, and most of all - that the solution that we provided for you has been LASTING.

    Warmest of regards,

    Animal Wildlife Trappers Management Team

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