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Business Profile

Event Planner

BLVD Enterprise LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Event Planner.

Complaints

Customer Complaints Summary

  • 10 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/11/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I subscribed to the service in early 2021. I've been charged $15 every 3 months despite multiple emails, calls (unanswered), and messages sent on the website requesting cancellation. There has NEVER been a response. I fully believe this is a scam of a business and should be shut down immediately. The perpetrators should be prosecuted and I intend to seek just that.

  • Initial Complaint

    Date:09/15/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I created an account with the ********************** Website (run by BLVD Enterprise) for a Thanksgiving Reunion event in November, 2023. Once the event was completed in November, 2023, I was notified 11/27/23 that I would be charged $15 for a 3 month subscription. I sent Emails to admin@blvdenterpisecom, left voicemail messages at the identified business phone number ************, and tried to cancel on the website numerous times. These attempts to reach someone have all been ignored. I have never received a response. I continue to be charged $15 every 3 months for a subscription I have tried multiple times to cancel. I have filed a fraud complaint with my bank, but this business should be shut down so they don't continue to commit fraud with recurrent charges with other victims.

  • Initial Complaint

    Date:07/25/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have sent several emails trying to delete this account and they won’t stop billing me. Here are the charges and reference numbers I want a refund on:
    4/30/2023 - ref.****************** - $15.00
    1/31/2023 - ref.#***************** - $15.00
    10/31/2022 - ref.#***************** - $15.00
    7/31/2022 - ref.****************** - $15.00
    They need to stop billing me immediately. I have begged and begged them to stop. Please help me. They owe me $60.00 and if they bill me on 7/31, they will owe me $75.00. This needs to stop please!

  • Initial Complaint

    Date:05/09/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I subscribed for their family reunion website in February and cancelled in March. I used their website to cancel yet they are still billing me $3.00 per month. I have called, emailed, and tried everything to contact someone, but no one has ever responded. They sent me a email to offer cancellation and I used that form to cancel. I still received a $3.00 charge on my card.

  • Initial Complaint

    Date:04/27/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I continue to be charged for a monthly subscription that I asked 9 times to have canceled. After the 8th request, the owner replied

    [email protected] Apr 21, 2023, 7:49?AM (5 days ago)

    Sorry to hear about this. Am looking into this right now for you. Emails copied and pasted below in reverse chronological order.

    And TODAY, April 26, I was charged AGAIN.


    On Fri, 21 Apr 2023 11:36:27 GMT ***** wrote:

    I have tried 8 times to get help and 4 times to cancel this account and stop my subscription. Yet I continue to get charged. Just got another email about my subscription renewing! I cannot figure out how to delete it on my end and no one has answered the phone number or numerous emails. Please delete my account immediatetely.

    On Mon, 20 Mar 2023 18:15:21 GMT ***** wrote:

    What do I need to do to get a response and cancel my subscription. All have my previous attempts have not acheived the desired result.

    On Fri, 17 Mar 2023 11:06:57 GMT ***** **************** wrote:

    Please cancel my subsciptions and refund all fees. I will not be using your services.

    On Wed, 08 Mar 2023 21:31:01 GMT ***** wrote:

    On Feb. 28 you stated "we have you as a top priority" ???

    On Wed, 08 Mar 2023 21:30:01 GMT ***** wrote:

    Can I please get some customer service? I have left many messages, voicemails and chats. Getting really frustrated here. . . .

    On Wed, 01 Mar 2023 14:10:21 GMT ***** wrote:

    I also somehow paid four times for myself as host. How do I delete? undo payments?

    On Wed, 01 Mar 2023 13:43:25 GMT ***** wrote:

    Still no help. I sent invites to four family members - twice-- and none received them. Is there something I am doing on my end?

    On Tue, 28 Feb 2023 13:05:20 GMT ***** **************** wrote:

    I hope so. Otherwise I plan to take my business elsewhere. This has been REALLY frustrating.

  • Initial Complaint

    Date:04/11/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company as previously mentioned with other consumers feels like a scam. I paid a subscription to receive service upgrades that I never received. They do not have a working email or phone number to contact someone. I created a website that in theory should be great to help plan my family's reunion and instead I am being scammed out of money. The ************ number is fake. I would like to see something done in relation to this business. The merchant taking payments should be notified and possibly share responsibility in continuous billing with no way to cancel. I am frustrated and upset. I have to work with my credit card company to fix the situation and this is ridiculous.

  • Initial Complaint

    Date:02/02/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This site has awesome features, and I would love to continue using it. However, I don't think they are in business anymore. There are system issues with mailing invitations. IT DOESN'T WORK CONSISTENTLY. I have tried and tried many times to contact Ken at the company. They don't answer e-mails, Help desk messages and their phone is disconnected. There is no customer service or support at all to resolve the problems. I guess I will have to give up but really wanted to use this site for our upcoming reunion. I got a hold of Ken one time, and he said they were upgrading their platform. Haven't heard from him since. VERY DISAPPOINTING. I had the site all set up and people wanting to register, and they can't because the site half works. I just want to know, ARE THEY OUT OF BUSINESS OR NOT. I just need to speak to a real person, if there is anyone there. I keep getting invoices that automatically get deducted from my account and I can't stop them.

  • Initial Complaint

    Date:08/26/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I subscribed to this site to set up a family reunion website. I got locked out because of a forgotten password and followed instructions to get a new password, but never got the required confirmation code to change the password, so I'm locked out. I emailed the [email protected] and never got a response. I'm being billed on my credit card and disputing every charge with the credit card company. I also emailed and phoned BLVD to cancel my subscription and never got an answer. Yes, this is a scammer and I'll try to get him off the internet for good.

  • Initial Complaint

    Date:08/20/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have tried unsuccessfully to deactivate a service that this business has stated can be deactivated but to date after four attempts (2 via email (June 17, 2022 and August 17, 2022), 1 via voice mail and 1 via their on-line (August 17, 2022) chat service) I have received no response. Unfortunately their website does not offer a way to stop monthly charges - it states to get in contact via email, phone or chat. While the charge is not a lot ($2.50 per month) I would like it deactivated.

BLVD Enterprise LLC is NOT a BBB Accredited Business.

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