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Business Profile

Mailing Services

UPS Store #6827

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mailing Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:11/19/2022

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went into the store location to ship a computer on July 18, 2022. At the suggestion of the associate I purchased shipping insurance in case of shipping damaged. The computer arrived with a shattered screen. I contacted UPS and they sent a driver to get the computer with little notice and when they arrived they gathered the computer and box only part of shipping material. Weeks went by with no response or contact of any kind. After many attempt to contact them... I was informed wouldn't cover the claim because it was not "packed well..." I filed to appeal becasue they didn't even take the packing material with them so they couldn't base the denial on this fact and the box was packed as good as it could have been with a shipping box, foam and even bubble wrap. The particular store location has been nearly unresponsive to any of my attempts to follow up. I have called, emailed and I get almost nothing back from them... I complained once weeks and on October 7, 2022 I got an email telling me they decided they would honor the claim since they did damage the computer in shipping. They told me that I had to return a estimate for a "repairing it". No shop I contacted will estimate this cost for free I am certainly not paying for that) or offer any guarantee that the computer will be restored to the original condition. I sent that information UPS store 6827 with a copy of my receipt for the computer (also requested) and had no reply. I waited several weeks NO REPLY and sent a follow up email and again NO REPLY. They will not provide the payment, business contact information, claim details or even respond to my questions.

    Business Response

    Date: 12/01/2022

    Business supplied email: [email protected]
    Use this address for any contact with the Better Business Bureau

    Business Response

    Date: 01/04/2023

    This issue has been resolved as of Dec 2022. A claim check was issued and picked up by Mr* ***** He also picked up his damaged item.

    Customer Answer

    Date: 01/14/2023


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.

    Sincerely,

    ***** ****

UPS Store #6827 is NOT a BBB Accredited Business.

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