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Business Profile

Software Testing

CareTime

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Software Testing.

Complaints

This profile includes complaints for CareTime's headquarters and its corporate-owned locations. To view all corporate locations, see

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CareTime has 2 locations, listed below.

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    • CareTime

      Winter Garden, FL 34787

    • CareTime

      2035 Lakeside Centre Way Ste 190 Knoxville, TN 37922-6598

    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/13/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am a home healthcare company and I use a software called CareTime to manage employees. I have requested the company give me access to a user profile for one of my nurses. This is a simple request, part of the software (suppossed to be) and promised to me as part of the software when initially purchased. This software is paid for monthly. Since November, I have repeatedly asked this company to provide my with a user profile for my nurse, which they have not completed. Each week at least 1-2 times per week I contact them about this request, in which they give me the same response- "it is being worked on and should be completed soon." Each week for the last 2 months. This has caused significant strain on myself and the employee who needs this software access, as neither of us can perform our jobs efficiently. Tech support and staff are not escaltating my concern appropriatley, and therefore there is no solution being created to my problem. This company appears to be a scam, promising potential customers a service which they in fact cannot fulfill. I need this complaint resolved, as I pay hundreds of doller per month for the service (and signed a contract) for something they are refusing to provide me.

      Business Response

      Date: 01/28/2025

      Hello,

      We are aware of this issue and have been in communication with Ms. ****** ****** regarding it. The feature request to enable ***************** to create and update users and their permissions has been carefully reviewed and prioritized alongside other bugs and feature requests.

      As a software company, we ensure that all new functionalities undergo rigorous testing by our development team before release. Im pleased to share that, as communicated with ******, this feature will be released tonight and will be available for use starting tomorrow, January 29, 2025.

      Please let us know if you have any further questions.

      Kind Regards

    • Initial Complaint

      Date:07/16/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My wife and I run a home care business and was looking into hiring a payroll/employee scheduling business for our company. We met with a representative of CareTime to review their software. Upon subscribing to them, we were informed that there would be a kickoff call to introduce us to the software, followed by 4 virtual training calls. The cost would be $165 to sign up and then $170 a month for the software. We completed the kickoff call and the first virtual training call. At the end of the first virtual training call, we inquired from the trainer on how we could cancel our account due to us not seeing any benefit in the software at the time. She provided us with cancellation instructions. Contact their support team and request a cancellation form. We emailed support as instructed and received no response. We called support and was advised someone would reach out to us. That did not occur. After over a month of no response or contact, we drove to their site location. The company has no office in ******* although they use multiple Florida addresses. The initial representative we met with to review the software provided us with a Florida address but we later found out that was false. With no contact or responses from CareTime, they continued to charge us for the software over the course of two months. We were told the Vice President would reach out to us. After over a week of him not doing so, we reached out to CareTime again and they stated he's on vacation. We cannot get ahold of any authority figures with CareTime and we feel scammed at this point. We've even had to call our credit card company and cancel the card to avoid being charged again.

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