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Business Profile

Auto Services

Hi Tech Autos

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/02/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 2/28/2024 I took my Motorhome to Hi Tech to have my automatic steps repaired, they did not have the parts and said they would them by 3/6 or not latter than 3/9 but I had to pay for the parts in full $705.00, which I did based on their promised delivery date. The week of 3/11 I was told they were out of stock, I said I wanted to cancel the order and they refused. The following week I was told the parts were in Transit only to be told the following week they were out of stock, again I said I wanted to cancel the order and they again refused. On 3/29 I called them again and ask them to return my call with a status and as of 4/2 I still have not received a call. I want the order canceled, based on their failure to deliver by the date they said, had I known they couldn't deliver I would never of ordered the parts. On 2/28 I paid $825 total of which $705 was for the parts.I want to be refund the $705.00 for the part they promised by not latter than 3/8. At no time while ordering the part was I told it was nonrefundable or I could not cancel.

Hi Tech Autos is NOT a BBB Accredited Business.

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