We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Car Window Tinting

JC's Customs

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Car Window Tinting.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/29/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    10-26-2022 Dropped off two tires for installation of two new tires. $438.70 total. Paid $200.00 deposit. They called 10-27 said hard getting tires off rims. Extra $100.00 for labor. Said ok. Went in 10-28 tires not ready. Told me wouldn't charge the extra $100.00 because it was taking so long . Went to pick up tires 10-29 they charged the extra $100.00. They said they never told me that they would drop the extra $100.00. Complete lie.

    Business Response

    Date: 12/21/2022

    Business Response /* (1000, 8, 2022/11/16) */ This is my official and only response. this customer called us for price quote with labor on replacing two tires. we informed him the brand, price, estimated labor and misc parts charges with a total of a QUOTE on the phone. He said he had a flat, he had ablow out! this required extensive time to remove tires from rims. PRIOR to starting the job he was provided a new labor price including tax and agreed to pursue the work with us. WE DIDNT CHANGE THE PRICE OR PRODUCT after he agreed to move forward. THERE IS NO Malice on our end, ************** was called and informed the tires were ready for pick up with the price (same price) told and when he arrived got very agnry, and using deragtory langauage at my staff that was not called for. I will not be servicing this customer again and will not offer any refunds of any kind. Kevn C******** Owner JCs Customs Consumer Response /* (3000, 10, 2022/11/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) It's a shame Mr.C******** didn't do the correct thing and contact me the customer to find out the real story. Instead he continued the lies by stating I made derogatory comments. That never happened. I actually thought the young employee was mentally challenged and admired Mr C******** for hiring the handicapped. It's bad to take advantage of a senior citizen for an extra $100.00 because you can't get two tires off in 3 days. Other tire stores I talked to never had trouble removing tires. Even blowouts. Mr. C******** stated he would not do business with me in the future. No worries for me at all. I don't do business with liars and cheats. Just a warning. Get everything in writing from this business if you don't want to get ripped off. Business Response /* (4000, 12, 2022/12/02) */ we do not feel any further action on our behalf is necessary. We did based on witness accounts follow company protocol with this transaction and were given approval to proceed with the job at the cost agreed upon. We are sorry that Mr******** had he feels a bad experience.

JC's Customs is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.