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Business Profile

Drone Sales

Covert Drones

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Drone Sales.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/22/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Covert Drones represents themselves as a DJI authorized enterprise series drone vendor. This is false and fraudulent. The manufacturer has confirmed in writing they are NOT an authorized vendor of their products or services.I ordered a universal drone from **************************, however, they shipped a different item (a demo drone that is laser etched by the manufacturer as "Demo Drone Not For Sale"). This is bait and switch and is illegal.Covert Drones claims no software is included with the purchase of a Matrice 4E drone, however, the manufacturer states that a 1-year license of DJI Terra ($1540 value) shall be included. The manufacturer website also confirms that the software shall be included. This shows that Convert Drones is ripping off consumers with every DJI drone sale because they aren't including all of the mandated items that are supposed to be included with the purchase of a Matrice 4E drone.I filed a formal dispute with **************** and submitted documentation in support of my claim and am awaiting their final decision. I have also filed a formal complaint with the ********************* to help warn other consumers about Covert Drones. If **************** will not honor my refund/dispute request, then I am hoping either the Attorney General or BBB will help me get my refund.

Covert Drones is NOT a BBB Accredited Business.

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