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Business Profile

Memorabilia

Dugout Mugs

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Memorabilia.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/31/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Item sent to my residence that was not ordered by anyone known or in the household. Attempted multiple times to reach business by phone and email with no response to find out why item was sent. If business is unable to provide where the order originated from, item needs to returned and a label should be provided by business. I did not consent to receive any item and did not order any item from this business. After attempting to reach multiple times via information provided by the website, it does not seem like a legitimate business or contact number. All 3 extensions immediately request an email even though it is during business hours.

    Business Response

    Date: 04/02/2025

    Hello *****,

    After further inspection of the order details you provided it seems that someone may have possibly incorrectly put your address as their address. We have sent a replacement out to the correct customer. Please feel free to keep the product that you received or if you would like to return it, please reach out to my email **************************** so I can provide you with label to send it back.

    Sorry for the inconvenience!

    Customer Answer

    Date: 04/02/2025

    The response from the business doesn't align to the response I received the other day. How could it be an address issue, yet my name still match? Additionally, the response speaks to the warehouse they sent it from, no issue regarding the name or address. The customer name should be different if they truly made a mistake with the address. Those would never match if someone made a mistake with an address. See the attached email reaponse from the business. This really feels like an attempted  Brushing Scam or something else very similar.

    Customer Answer

    Date: 04/02/2025

     
    Complaint: 23139406

    I am rejecting this response because:

    This appears to be a brushing scam conducted by the business. Address mistakes happen but people do not make mistakes with their name too. I received an email from your company that included my name and address. Your reply about an address mistake is not accurate. How can your company correct both? How can both be a mistake? No one enters another person's name and address by mistake. I want to know how your business obtained my information. 


    Sincerely,

    ***** *****

    Business Response

    Date: 04/04/2025

    Hey *****,

    It looks like the order you received was sent to us through Hammacher *********. Is there a possibility that you ordered through there site or catalog? Or perhaps someone ordered it as a gift for you. Regardless we are sorry this has caused you some discomfort, on our side of things we saw an order come through and we sent it, no scam attached.

  • Initial Complaint

    Date:06/19/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased gifts for Father’s Day. They cancelled my order and charged me anyway. They told me they credited my account, but they didn’t.

    Business Response

    Date: 06/20/2023

    A misunderstanding that unfortunately wasn't taken care of fast enough by us. We have taken care of it, and followed up with customer to determine if all is satisfied. 

    Customer Answer

    Date: 06/21/2023



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.




    Sincerely,



    ***** ******

Dugout Mugs is NOT a BBB Accredited Business.

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