Complaints

This profile includes complaints for Eye Specialists of Mid-Florida P.A.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Eye Specialists of Mid-Florida P.A. has 7 locations, listed below.

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  Eye Specialists of Mid-Florida P.A.

  407 Avenue K SE Winter Haven, FL 33880-4126

  
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  Eye Specialists of Mid-Florida P.A.

  202 Magnolia Ave Auburndale, FL 33823-4204

  
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  Eye Specialists of Mid-Florida P.A.

  2004 E County Road 540A Lakeland, FL 33813-3739

  
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  Eye Specialists of Mid-Florida P.A.

  3350 Harden Blvd Lakeland, FL 33803-7977

  
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  Eye Specialists of Mid-Florida P.A.

  100 Patterson Rd Haines City, FL 33844-7840

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 14, 2024, I was referred to to ************** for Cataract Surgical Consult by my optometrist. He examined me and scheduled me for surgery on Mon, July 8. I paid over $2K as partial payment.My surgery was scheduled for 1pm. At 11am, the office called and canceled.At that point, I already did 1 week pre-op procedures they asked of me and I took 3 days off work; 30 hrs. (Not 24.)For 2 wks, they never called to reschedule me.If I hadn't paid earlier, I wouldn't have gone back, but I went to their office and they rescheduled my eye surgery for Monday, Aug. 5.I asked, "What time?" They said they would tell me on surgery day.They called a day b4 surgery to ask if I did all pre-op procedures and was ready.They sent text saying - See you tomorrow.On day of surgery, I woke at 7am. Sat next to my phone, wishing it would ring.By 10am, I was incredibly sad.By 12 noon, I was crying bitterly.At 2pm, I called them. They said they couldn't hear me.Following day, I went to their office. Asked for refund of my money.They said, "Okay."They never asked why or offered apology.I paid $40 for post surgery eye drop, $139, $1,878.51. Total ********.They refunded $1,671.71. Still owe me $385.80.They owe me explanation for this discrimination and they owe me apologies for pain, stress, suffering, lost time at work; 60hrs.They saw I am black and should never have scheduled me if they couldn't work with me.

  Business Response

  Date: 08/28/2024

  We are investigating this further as it involves several departments. We will reply as soon as all departments have provided their information. Thank you. 

• Initial Complaint

  Date:05/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Went for a post cataract surgery follow up appointment and was charged a $50.00 insurance copay. When I asked the surgery scheduler why was I being charged the amount she stated that it was for the right eye exam. I explained to her that no exam had been performed, as all exams and testing had been previously done in April and that I was there for a 3 day post surgery follow-up appointment and to schedule the right appointment. She became and upset at my comment and stated, "well he looked at your right eye, right?" I stated that as part of the follow up he shined a light at the right eye after checking the post-op left eye and said that it was good to schedule the surgery appointment. She stated that was considered a test. I explained that I was unaware that I would be charged just to schedule my surgery appointment. She also tried to sell me their 4 in one post-op drops and stated that I needed to buy them and pay everything before the surgery. My right eye will be my second surgery, therefore and I'm aware of the practices. She became upset because I wouldn't purchase the drops then. I requested to speak to a manager in regards the $50.00 post op copay. A manager (*****), who was very pleasant, assisted me and apologized for the copay, but stated there was nothing she could do about it as that was the way it was coded on the paper work. I explained once again that no exam had taken place, just a postop follow up and schedule of new date for the right eye. I called my insurance company and they stated that post-op follow up appointment don't require a copay. I believe it is unfair as no copay was collected, as usual at the time I checked in for my follow-up appointment. I had left to go to work and was checked out by the nurse. When I returned to the office just to schedule my appointment I was surprised when the surgery scheduler was the one that charged me the copay and became upset when questioned about it and refused to buy their eye drops.

  Business Response

  Date: 06/06/2024

  We have followed up with the staff members involved. The outcome we were told is that our Clinical Leader met with the patient to try and resolve the issue and ultimately it came down to the insurance company policy of a fee being charged for that visit, since she was moving forward with cataract surgery on the second eye. The Clinical Leader thought that was cleared up when they talked about it so we are not completely sure as to the issue. She is welcome to call and speak with our Billing Manager, ***********************, ********************** further about the charges.