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Business Profile

RV Repair

American Mobile R.V. Repair & Pressure Washing

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in RV Repair.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/01/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business was contacted for assistance involving a non working RV furnace. I contacted the business in late February and set up an appointment for 1100 hrs 3/1. They arrived on time and after an hour the "technician" stated it was a "board" and "the furnace was wired wrong." He would order a board and come back. He had "rewired" the furnace he said. However when another repair service did do the repair, they found the furnace was WIRED WRONG.

    Two weeks later having not heard from the business I attempted to call with my call rolling over to voice mail. I left a message. No return call. Did the same again, same results. I then texted the phone number and did receive a response. The response said they had the board and would be out the next week, of March 27th, they would call. The week came and went and no call to set up a time. Wednesday 3/29 and again Friday 3/31 my wife called the phone number and left the same request each time; get out here and fix the problem or refund us the $180 fee for "diagnostic and service call." After the Friday call at 1500 hrs, my wife received a call back from the business telling her they were refunding us the $180 as they did not like how they had been "talked to" on the voice mail. Two follow-up calls had to be made after not receiving the promised check, the office person said the check had been mailed both times. The last call was 2 weeks ago and no check has been received as of this date 4/29.

American Mobile R.V. Repair & Pressure Washing is NOT a BBB Accredited Business.

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