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Business Profile

Computer Hardware

Newshosting.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Hardware.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/08/2023

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction: 3/7/2023 Amount paid: $89.85 Credit card Transaction Reference Number: ***************** Service to be provided: Usenet access. No service ever was provided. Login credentials were not recognized. Even after recovering password and resetting password, the new login credentials were not recognized. Attempts to create a ticket with Support all failed. The site kept resetting the form, never creating a ticket for support. My attempt to contact the company by phone was equally unsuccessful. The number shown on my credit card statement - ************ * merely kept replaying the greeting message and options, for five minutes each time before the call was disconnected. I made five consecutive attempts to contact an operator. This was during normal business hours.

    Business Response

    Date: 07/06/2023

    Hello.  In another ticket the customer submitted, ******* we issued a refund of $59.88 and emailed the customer this information.  They never replied, so maybe they never received our email.  This was done on June 16, 2023.  Can you please have them check the spam/junk email folders as well as check to make sure they see the refund we issued?

    Thanks,
    Newshosting Support

    Customer Answer

    Date: 07/10/2023


    Complaint: ********

    I am rejecting this response because:

    Sincerely,

    ****** *****

    Business Response

    Date: 07/27/2023

    What do you need clarification on?  I do not understand what you are asking of us now.

Newshosting.com is NOT a BBB Accredited Business.

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