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Business Profile

Diagnostic Testing

University Diagnostic Institute

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Diagnostic Testing.

Complaints

This profile includes complaints for University Diagnostic Institute's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

University Diagnostic Institute has 3 locations, listed below.

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    • University Diagnostic Institute

      111 N Lakemont Ave STE 1A Winter Park, FL 32792-3216

    • University Diagnostic Institute

      5787 Vineland Rd STE 101 Orlando, FL 32819-7804

    • University Diagnostic Institute

      2160 W Sr 434 STE 110 Longwood, FL 32779-5003

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:02/23/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 3-22-23 I went to University Diagnostic Institute (UDI) for a med study. I contacted my Ins. and was informed that *** accepted my Insurance in full. I also contacted UDI and was informed that they accepted my Ins. On 8-7-23 I rec'd a bill for $210.69 for the ser I was informed was covered by my Ins. I contacted my ******* and they informed me that UDI provided incorrect Diagnosis codes and other incorrect info. The ****** informed UDI to resubmit the claim with the correct code. They further indicated to me that they had rec'd incorrect/incomplete billing info regarding this claim on 3 occasions. I inquired about appealing their denial but was informed that it was UDI that had to provide the billing info in order to process the claim. The ****** informed me that my cost share is zero until all of the info is rec'd from UDI. On 8-21-23 I wrote to UDI indicating the above and asking that they provide the missing info the ****** needs for the claim. See Attachment A. On 11-06-23 I again rec'd the same bill for serv's which my ****** indicated had missing info. I contacted *** again asking that they respond in writing detailing their position so that I could contact the ******* I offered to appeal this decision but needed the codes required by the ******* *** has not responded my request. See **************** 12-4-23 and 1-2-24 I again rec'd the same bills demanding payment with no exp or response to my previous request for info. See ******************* the period for appeal is over and UDI has refused to provide me or the ****** with the info necessary to process this claim I am respectfully requesting that UDI provide the info to process this claim to the ****** and not bill me further since I have no control over their failure to provide the ****** with the necessary info needed to process the claim. This dispute is only with UDIs billing department and not reflective of the excellent work and kind service I receive when I visit their facility.

      Business Response

      Date: 03/12/2024

      ******************,

      I appreciate you bringing this to our attention. I promise to bring you full resolution in this matter. A lot of what your BBB Complaint details is exactly opposite of the experience you deserve at our practice. I apologize immensely for you having to spend countless hours on chasing billing issues. This should not be your fight at all, unless we don't get a positive response from the insurance company. Based on your concerns, you are missing follow up from our team and I hope that you will allow me the opportunity to discuss with you and fix this. I am escalating this to the highest level of our billing team and billing company. This matter will not go unresolved. I will be in contact with you immediately.

      With my sincerest apologies, 

      *****************************

    University Diagnostic Institute is NOT a BBB Accredited Business.

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