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Business Profile

Event Ticket Sales

Onlinecitytickets.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Event Ticket Sales.

Complaints

This profile includes complaints for Onlinecitytickets.com's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 8 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/23/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased tickets to a concert. The transaction was processed through tickets on sale and they were not accepted at the venue.

      Business Response

      Date: 05/30/2024

      Thank you for reaching out to us at Online City Tickets, we appreciate this opportunity to address our customer's concerns. However, upon further review it appears the information provided on this claim does not pertain to any order placed on our site. As such, we are unable to provide assistance at this time. We encourage them to review any correspondence they had with the company as well as their financial statement to ensure they contact the correct entity in relation to their concerns. If they maintain that the order was placed with us, we encourage them to provide a valid order number or contact our customer service department directly for further assistance. 

      Regards,
      Online City Tickets

    • Initial Complaint

      Date:11/04/2022

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In December 2019 I purchased concert ticket (order number ********) for ************************* that was to be held in May 2020. Due to the pandemic, this concert was canceled, rescheduled to 2021 (canceled) and then rescheduled to April 23, 2022. I could not go on the April 2022 date so I informed Ticketmaster that I would like a refund of $180. They promptly sent a **** tax form which I completed and sent back (I have confirmation that they received). According to the website, I should have received this refund **** days after the concert. The credit card number has changed that was billed but according to the website if the account is open (which it has never been closed just a new number) I would still get my payment. On April 20, 2020 I received a text message from *******************, that my tickets have been transferred. I have made a complaint with BBB on Ticketmaster. Their latest response was "...you purchased your tickets second hand from *******************, therefore ******************* would be the ones with your money to refund. Ticketmaster has no role in the transaction other than holding the tickets electronically. The transfer was initiated by the reseller on ******************* after the resale. You would have to reach out to ******************* to inquire how you can receive a refund for a canceled event." Also they stated that the ****K form only has to do with receiving payment for tickets you list and sell on Ticketmaster's own resale marketplace, but that doesn't seem to have anything to do with your situation> Please help I would like my $180 refund back from *******************. I have contacted ******************* once, and they state they are not responsible, that Ticketmaster is. Someone has my $180 for a refund!!!!!!!

    • Initial Complaint

      Date:11/04/2022

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Tried unsubscribing from email alerts multiple times. Still receiving emails after the 10 day grace ************ the reason I didn't go through with the purchase on the tickets they offered is because of exorbitant fees which were not shown until checkout. I was able to get tickets for $120 cheaper each going through the websites venue.

    • Initial Complaint

      Date:11/04/2022

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order # ********Shen *** Performing ArtsBack in February 7th, 2020 I purchased (2) tickets from ******************* to go see the *************** Performing Arts at the ************************** on April 4th, 2020. On March 19, 2020 I received an e-mail informing me that the show was postponed - (date TBD) due to Covid19 Pandemic. On December 2021 the company performed for a few days in at the same theater and I do not understand why I was not offered to use my tickets during any of the dates they performed. My complaint is because I have called ******************* in various occasion to inquire about the new date and I have not been able to speak to anybody. Today 02/18/2022, I called again this time to request a refund and again, I was not able to get thru to resolve my problem. I want my money back because I do not trust ******************* anymore. They have the worst customer service. The least that they can do is address my complaint

    • Initial Complaint

      Date:11/04/2022

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought and paid for club level seats for my wife 40th birthday present to see ************************* in **********. The confirmation said club seats but they sent me regular level seats. I paid them $5,500 for 8 tickets I could of paid $1,600 for on Ticketmaster. I would never of paid that amount for regular seats. City Tickets said that their small print allowed them to send different tickets of equal of greater value. The tickets they sent me were far less value that what I had agreed to purchase by contract.

    • Initial Complaint

      Date:08/29/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      March 2022 I purchased tickets from city tickets online for incubus the band. I paid over 500 dollars but the tickets were only 81 dollars each. I only bought 2. I was way overcharged for standard tickets and seating. When I received the tickets I also was given different seats. This company is nothing more than a scam and lies. I am disappointed and disgusted that this is allowed.

      Business Response

      Date: 08/29/2022

      Thank you for reaching out to us. At *******************, we appreciate this opportunity to address our customer's concerns. However, upon review it appears that the information provided on this claim does not pertain to any order placed on our site, rather to City Tickets Online, which is not affiliated with our company. As such, we are unable to provide assistance at this time. We encourage them to review any correspondence they had with the company as well as their financial statement to ensure they contact the correct entity in relation to their concerns. If they maintain that the order was placed with us, we encourage them to provide a valid order number or contact our customer service department directly for further assistance.

      Regards,
      *******************

    Onlinecitytickets.com is NOT a BBB Accredited Business.

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