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Market Research

ClearView Research- Orlando

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:06/16/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

     
    Complaint: 21858210

    I am rejecting this response because:

    Sincerely,

    *********************

    Its clear that you use free data without providing compensation to the respondent and then accuse them of fraud. I have no way of knowing whether you have used my data or not the way that youre saying. Companies that have concerns about their participants remove them right away from the project unlike you who was emailing me to complete the logs and using my data daily. You should pay me for my entire participation and next time if you have any concerns about a participant remove them right away. You had me participating for 14 entire days!

    Business Response

    Date: 07/29/2024

    *********************, did complete a survey for us, however, we do not pay people when we have evidence of fraud.  In ******************** compliant she claims to have no knowledge of who filled out the second questionaires.  **************** claims that she filled out the survey at a ********* with an open ** that "anyone could have completed".  However, none of her answers were filled out on a ********* ** address, the ** address is "a ******* home address in *******".

    I have attached the data file from the survey that ********************* completed and the second data from the "other respondent" that she claims was not her and she has no knowledge of them.  As you can see in the data, time after time ********************* (respondent 16) answered the questions from that same ** address the "212" answers from the same ** address preceded or succeeded.  Starting on line 7-25 respondent 16 answered questions, which ended at 11:28 am.  Then the first submission form respondent number "212" from the same ** address answered the question with the first submission at 11:32.  On line67-70 respondent 16 answered questions, ending at 11:58 pm, followed by "212" answering questions from 11:03-11:07 pm.  This goes on throughout the data. 

    We and our clients go to lengths to try and catch any fraud as early as possible, but like in this case, sometimes the it is deep in the data that our client finds the fraud. 

    When fraud is discovered we do not pay anyone involved because it gives people incentive to try it again.  Our work is dependent on our clients being confidant that the data we get can be relied on.   We were not able to bill our clients for ************************* answers because they were not able to use her data.  We can not pay her because we will not be paid.

    Business Response

    Date: 08/26/2024

    I am unsure what clarification you are looking for with this complaint?  

ClearView Research- Orlando is NOT a BBB Accredited Business.

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