Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was told everyone can get a full 100% refund in 14 days and Global Travel is giving me run around about my refund I want my full refund of $174

  Business Response

  Date: 07/08/2025

  Good afternoon,  Your refund request was sent to the supervisor by the representative you were chatting with at 1139am and has since been processed in the amount of 174.00.  

   Refunded - $174.00 Trans-ID: ***********

• Initial Complaint

  Date:05/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  DO NOT GO THROUGH GLOBAL TRAVEL INTERNATIONAL OR *********** FOR ANYTHING! I have been a member for 1.5 years. I have been a Travel Advisor for almost 10 years. For the last 1.5 years as a member with Global Travel Int. (************), I have been selling, selling, selling, and when it comes time to get paid, they don't pay. I have to chase the money I have already earned. On the members site, Global Travel has in my ALREADY PAID accounts payable tab that I have been paid, and I have not. I have been calling several times a week for the last 6 months trying to get paid. As of right now, I am owed over a thousand dollars. I have spoken to so many CS agents and supervisors and yet I still haven't been paid. Most recently have been speaking with Supervisors, ******, ***** and *****. I have spoken repeatedly to ******** ****** and ********. Every conversation, I ask to speak to ***** ******** (the accounting supervisor) and continue to get told that "she's busy and will call you back before the end of the day". Do I ever get a call, no. I have made countless calls and emails with zero response back. I have even been asked more than I can count if they have my correct banking information, which they do because I HAVE received a few payments direct deposited in the past. I just want to be paid what I have already earned, but not yet paid. Oh, and did I mention I have also been paid in the paid incorrect amounts. I'm not sure if it is embezzlement or what, but it sounds like I'm not the only member being stole from. I am also filing with the BBB with this information. If you are considering going through Global Travel or Reservco, DON"T! Go somewhere else, unless you want to work your tail off and not be paid. I have proof of EVERYTHING I have stated!

  Business Response

  Date: 05/08/2025

  Good afternoon,

  We are sorry to hear that you are experiencing difficulty reaching the supervisor you wish to speak with. Please be assured that we will address this issue accordingly.

  In reviewing your membership, we show five items that have not yet been paid to you. As per your membership terms, commissions are calculated from the base amount and paid out 30 days after receipt, provided travel has been completed.
  
  Three of these five items are cruises. One cruise just traveled on May 4th, with a completion date of May 11th. The other two cruises are scheduled to travel in June and October therefore commission will not payout until they have traveled and commissions have been received from the vendors.
  
  Regarding the two hotel items that show as pending, the one with a January travel date for which we just received commission in April will be paid out at the end of May. For the other hotel, we do not show commissions received as of yet.

  We also show that you have received multiple commission payments totaling 289.53.
  
  Please be assured that commissions for the pending items will be paid in accordance with our commission payout policy. 

  
  

• Initial Complaint

  Date:03/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is soley about commission. I booked travel for a customer on 12/14/2024 and submitted the documentation as requested to only be met with no invoice nor update status of this reservation. I am getting the constant run around of " I need to check for an update". The accountin department failed to do the invoice. The supervior have yet to assist me in this matter. I have emailed several representatives regarding this reservation to only be met with the same response of I need to check on the update. I have even gone as far as contacting the vendor directly and they have informed when the commission pay-out was made, dates and amounts and I informed this with Global Travel to still be met with no information. As of today, 3/21/2025 we are now 97 days post travel. I have been told that it takes 60 days to update... we are 37 days over that time. In the back office it's even stated 30 to 60 days for commissin to post... however still no progress. I have worked with other agencies and have nevrer had this issue. Please, help me to resolve this immediately. Thank you. Lastly, in each of the email screen shots, please note the dates in which I have started emailing them regarding the update/commission and still no information is not available up to this date.

  Business Response

  Date: 03/24/2025

  Good morning,
  
  
  Our records indicate that ************************* payments for these items were sent via direct deposit to her account on March 7th, which cleared her bank on March 10th. An additional payment was made on March 18th, showing it cleared her bank on March 20th.
  
  

  Business Response

  Date: 03/25/2025

  Good morning,
  
  
  We processed an additional payment to Ms. ******** this morning for the item she reported missing. She has now been paid for all three items.
  

• Initial Complaint

  Date:03/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I needed to order an *** **** for the **. I They make their website look like its official uk govt site. The name of the site is ******************************** The **** should have cost about 15$. I had to provide my passport and photo and when they charged my credit card it was charged 236.25$ with no warning of the amount they would charge. They now have my personal and passport data. I then went to the UK govt site and paid only 13.5$!!!

  Business Response

  Date: 03/04/2025

  Hello,  This is not in reference to our company.  We are not ********************************  

  We do not provide **** services or any kind.  our company is ************************************************

• Initial Complaint

  Date:01/08/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against Global Travel Agency due to their breach of contract regarding the payment of my earned commissions as a travel agent.According to the agent portal, I was marked as paid over a month ago, but I have yet to receive any payment. Despite multiple attempts to address this issue, the responses from the company have been inadequate, lacking clear reasoning, confirmation of amounts, or specific payment ********** is a summary of the timeline and the ongoing issues:-The agent page states that I was paid over a month ago. However, I have not received any payment.-When I finally received a response from Global Travel Agency, I was given an apology without explanation and offered an "upgrade" to my membership as a remedy. I was also told payment would be made by the last week of December.-No payment was made in December. When I followed up, I was again told it would be processed "this week," with no specific date, amount, or reasoning provided.-The chat support staff repeatedly state they are "reaching out to accounting," but there is no direct line of communication (phone number or email) for agents to contact the accounting team directly. This lack of transparency, accountability, and communication is unacceptable and unprofessional. It demonstrates a clear disregard for the contractual agreement and undermines trust between the agency and its agents.I am seeking immediate resolution of this matter, including:Payment of all commissions owed, with a specific and confirmed payment date.A detailed explanation of why this payment has been delayed.Establishing clear communication protocols so that agents can directly contact the appropriate department for resolution of such issues.I expect prompt attention to this matter and will pursue further action if necessary to ensure that this breach of contract is resolved.

  Business Response

  Date: 01/08/2025

  Good afternoon,
  Due to the holidays, there was a delay in processing ******************* payments. We're writing to confirm that a payment of ****** was paid to the account you provided on Jan 7, 2025 and shows received and cleared Jan 8 2025.

  This payment is for 12 travel reservations. 

  If you have any questions... please do not hesitate to contact us.

   

   

   

  Customer Answer

  Date: 01/08/2025

   
  Complaint: 22784169
  
  I spoke with Malik **************** 1/8, today... who made no mention of a payment being processed. As of now, I have not received any payment from Global Travel Agency. Furthermore, the amount stated is incorrect. This payment pertains to a group trip that began and ended simultaneously, and the correct payment should be approximately $1,700.

  
  It is both unprofessional and a breach of contract to claim on the agent portal that I was paid over a month ago when, in reality, no payment has been made. Additionally, your explanation that the delay was due to the holidays is unacceptable. My payment was due before the holiday season, and as a business, using this as an excuse undermines professionalism. If I were behind on renewing my membership, I doubt such reasoning would be accepted.
  I need a clear and specific timeline for when I will receive the full amount owed. I expect the payment to be processed immediately and a resolution to this ongoing issue. This level of mismanagement and lack of accountability is not acceptable.
  
  

  Business Response

  Date: 01/09/2025

  I have attached the payment information here.  Showing the date and amount paid. 

  Please also review the commission payout process on your agent website for details on how commissions are calculated and paid out.

   

   

   

  Business Response

  Date: 01/09/2025

  Here is an additional report of all paid commissions.  Those highlighted in yellow were paid this week.

• Initial Complaint

  Date:12/30/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 7th at 11:00am my husband and I attended a presentation at *********** at ********************************************************************. We were invited by a postcard that the company collected from us at the door. We were promised a $50 dinner gift certification and other gifts (cruise, hotel stay) We opted to not purchase their wholesale travel program ($8000) and asked to provide an email address so they could send us the $50 dinner gift certificate. The Cruise and hotel vouchers all required that we send money to recieve them so we have opted not to pursue that. But they wasted two hours of our time -

  Business Response

  Date: 01/02/2025

  Good morning,  This is not in reference to our company we do not host presentations as described in this complaint nor to do we have a price point of 8000.00.  Please request additional supporting documentation from this consumer.  

• Initial Complaint

  Date:08/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a member of Global Travel/Rezervco for 20 years. The service provides an IATA number for booking trips as an independent travel agent. Often, additional information is required when booking trips. I have called Global Travel multiple times to get the login information for the travel industry booking sites Cruising Power and Espresso. On the rare times I have not been disconnected (4 times today alone and multiple times in the past two decades) I spoke to a *** today who told me I had to pay even more money than the $199 I am paying annually which is supposed to cover EVERYTHING. I'm so frustrated and will not be paying them even more money for items I am supposed to have access to.

  Business Response

  Date: 08/28/2024

  Good morning,

  We do not grant access to Cruising Power/Espresso as it allows all users under the agency to view all bookings made under the agency credentials.  We do this to protect booking information as well as passengers personal information for all of our members.  Members have the ability to make cruise reservations via their agent website,  contacting our internal travel sales team or by calling the vendor directly to make the booking using the agency CLIA number.    

  We apologize for your report of calls being disconnected and will look into this matter.

   

  Thank you

   

   

   

  Customer Answer

  Date: 08/28/2024

   
  Complaint: 22203810
  
  I am rejecting this response because paying for membership in Global Travel is supposed to grant discounts to a variety of travel sites this is frequently not the case  I want my $199 fee back that was just paid since  the only thing this site does is take your money and then expect you to pay even more to book what youre supposedly entitled to I will dispute the charge with my credit card  if this is not resolved  

  
  Sincerely,
  
  *************************

  Customer Answer

  Date: 09/02/2024

  I cancelled my membership via the website.  The membership started 9/1/24.  I was charged the $199 on my credit card on 8/10.  I have put the amount in dispute.  

  Business Response

  Date: 09/04/2024

  Hello,

  The rejection states they disputed the renewal of their membership.  It did not include any response from them on the information provided on how the member is able to book cruise reservations.  the membership shows an active dispute therefore we are unable to proceed.   This should now be closed. 

   

   

• Initial Complaint

  Date:08/03/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  REF: ************************************************ ****************************************************. Registered Seller of Travel FLSOT #*****CA #*******-40 I am writing to formally lodge a complaint against ************************************************ part of ************, regarding unethical practices related to a membership scheme and the failure to pay due commissions to agents, including myself, for the sale of these ************************** an independent travel agent working with ************************************************ part of ************, I have experienced several instances of misconduct that need to be addressed immediately:1. Membership Scam: ************************************************ part of ************ has been promoting a membership program that promises various travel benefits and discounts. However, numerous clients have reported that these promises are not being fulfilled. The services advertised are either substandard or entirely unavailable, leading to dissatisfaction and a breach of trust.2. Non-Payment of Commissions: Despite successfully selling memberships and generating revenue for ************************************************ part of ************, I have not received the agreed-upon commissions. Multiple follow-ups with the companys finance department have gone unanswered, and it appears that the company has no intention of honoring its financial commitments to its agents.These practices are not only unethical but also potentially illegal. They have caused significant financial loss and reputational damage to my business. Furthermore, they have eroded the trust of clients and agents ******** resolve this matter, I request the following actions from ************************************************ part of ************:Immediate Payment: Full payment of all outstanding commissions owed to me. A detailed statement of accounts should be provided to verify the calculations.I trust that ************************************************ part of ************ will take these concerns seriously and act promptly to rectify the situation

  Business Response

  Date: 08/05/2024

  Good morning,  We see one travel reservation in our system for this member.  We have not yet received any commission from the travel provider.  In order to pay the member any commission we must first receive the commission from the travel provider.  If there are other items this member is expecting payment on they will need to provide us with the information for us to research.

   

  This person became a member in Feb 2024.  The membership is passed the refund period.

  Customer Answer

  Date: 08/14/2024

   
  Complaint: 22086345
  
  I am rejecting this response because the supplier informed me that the commission was indeed paid. According to their (*********************************) message,"For PNR: 2QUSYW & 4FVGDP, we have processed ACH to the host agency for $214.00."
  
  Additionally, I want to clarify that I have attempted to contact Global Travels (***** ******** <***********************************************************************************************************>, cc: **********************************,********************************************************************************************************) over 10 times. On the second attempt, ***** responded, stating that she needed to consult with management on this matter.Despite several attempts via email and phone, I received no further responses.
  
  I also made it clear in two separate emails that if the issue remained unresolved, I would proceed with filing complaints to the appropriate authorities. Even after this warning,I did not receive a response. If this business were operating honestly, they would have addressed my concerns.
  
  I have noticed numerous similar complaints across various platforms. The company offers perks for signing up but fails to deliver them after customers request access through their portal. There is an online form to submit these requests, but no confirmation is provided, leaving no proof of submission. I resubmitted the form to capture the request for proof a second time. (for $75 Gift card voucher & 5/4 vacation certificate that was offered when signing up with one payment that I did).
  
  I can provide screenshots and the entire email chain as additional evidence. Based on my experience and the patterns of behavior I've observed, I believe this business may be fraudulent.
  
  Sincerely,
  
  **** *****

  Business Response

  Date: 09/25/2024

  Good afternoon,

  We communicated with Mr **** regarding these issues.  For the gift card item it was explained to him as it is written in the terms that he opted for a ***** discount on the membership cost instead of receiving the gift card.   He was sent the other promotional items he requested.
  
  He was informed of when we received the payment from ******* and he was paid the commissions due to him they were paid to him on 8/28/2024.
  
  I am not certain as to how this would be considered unresolved. 

   

   

  Customer Answer

  Date: 09/26/2024

   
  Better Business Bureau:
  
  I have received my compensation from the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *****

• Initial Complaint

  Date:07/31/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 6, 2023, I paid $199.00 to Global Travel / Rezervco for a 1 - year membership as a travel agent including 5 days 4 nights trip to *********, ******. On June 14, 2024, I paid another $199.00 to renew my annual membership as a travel agent. Global Travel / Rezervco did not communicate membership renewal no longer includes 5 days 4 nights trip to *********. I attached example of Global Travel / Rezervco website saying buying an annual membership gives access to Mexico vacation. Notice it says, "Plus get a Mexico vacation." I will like Global Travel / Rezervco to honor what is in writing on website "2 for 1 membership sale! Buy any annual membership and get one. Plus get a Mexico vacation." If Global Travel / Rezervco is unwilling or unable to what they are saying on their website, I will like a full refund of $199.00.

  Business Response

  Date: 07/31/2024

  Hello,  With our membership program The 5 day 4 night vacation certificates are for new members only.  They are not an annual benefit.  ******************* received his 5 day 4 night vacation certificate when he became a new member in 2023.

  The certificates provided with new memberships state in the terms that they are a 1 time benefit and additional certificates may not be provided or used by the holder or any direct family member or member of the household.

  ******************* has purchased multiple vacation certificates through other programs over the years however those provided with new memberships clearly state they are a 1 time benefit.

   

   

   

   

   

  Customer Answer

  Date: 07/31/2024

   
  Complaint: 22069863
  
  I am rejecting this response because:  There is nothing in writing from Global Travel / Rezervco advertisement indicating 5 days / 4 nights trip is for new members only.  Where on the attached advertisement on your website does it indicate 5 days / 4 night trip is for new members only?
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 08/07/2024

  Good afternoon,

  The website screen shot provided by the member is of the prospect site specifically for Non Members.  

   

  As stated previously the company who fulfills these certificates only permits a 1 time use.  

   

  We do not provide these certificates on an annual basis.

   

   

  Business Response

  Date: 08/07/2024

  Once a member logs in there is no indication that the 5 day 4 night certificate is an annual benefit.

   

   

  Customer Answer

  Date: 08/07/2024

   
  Complaint: 22069863
  
  I am rejecting this response because:Once a member logs in there is no indication that the 5 day 4 night certificate is an annual benefit.
  
  Sincerely,
  
  *****************************

  Customer Answer

  Date: 08/07/2024

  Global Travel / Rezervco responded, "I am rejecting this response because:Once a member logs in there is no indication that the 5 day 4 night certificate is an annual benefit."

  My response is, "Review attachment from Global Travel / Rezervco.  Global Travel advertisement says, "2 FOR 1 MEMBERSHIP SALE!  Buy any annual membership and get one.  PLUS, get a Mexico vacation."  What does Global Travel / Rezervco advertisement have to do with members logging in?  Where is my Mexico vacation?

   

  Business Response

  Date: 08/08/2024

  We are unable to provide additional 5 day 4 Night certificates to this member.  The member is also outside the refundable time frame for the membership.

  The certificates are not an annual benefit.  They are for new members only.

  The company that fulfills the certificates will not allow ******************** another certificate.
  

   

   

   

  Customer Answer

  Date: 08/08/2024

   
  Complaint: 22069863
  
  I am rejecting this response because:  

  Global Travel / Rezervco responded, "I am rejecting this response because:Once a member logs in there is no indication that the 5 day 4 night certificate is an annual benefit."

  My response is, "Review attachment from Global Travel / Rezervco.  Global Travel advertisement says, "2 FOR 1 MEMBERSHIP SALE!  Buy any annual membership and get one.  PLUS, get a Mexico vacation."  What does Global Travel / Rezervco advertisement have to do with members logging in?  Where is my Mexico vacation?

  
  
  Sincerely,
  
  *****************************

  Customer Answer

  Date: 08/08/2024

  Global Travel / Rezervco:

  You put in writing, "2 FOR 1 MEMBERSHIP SALE!  Buy any annual membership and get one.  PLUS, get a Mexico vacation."  Now your response on a Better Business Bureau complaint is, "The company that fulfills certificates will not allow ***************************** another certificate."  Where did you put in writing that Mexico vacation is not for everyone?  Where did you put in writing Mexico vacation depends on company that fulfills certificates?  Why do you make promises in your advertisements (attached) that you do not keep?  I am requesting $199 refund or alternative resolution.

  *****************************

  Business Response

  Date: 08/08/2024

  My page closed out on my prior reply before I completed my response.  This person is already a member he is not buying a new membership he is renewing a subscription.

  He is not eligible to receive an additional 5 day 4 night vacation all the information he is sending you are adds to gain new members.  

   

  In addition to him renewing and not purchasing new membership. The company that fulfills the certificates will not permit him to use one as he has used one with them in the past.

   

  This issue needs to be closed.

   

  Thank you

  Business Response

  Date: 08/22/2024

  My page closed out on my prior reply before I completed my response.  This person is already a member he is not buying a new membership he is renewing a subscription.

  He is not eligible to receive an additional 5 day 4 night vacation all the information he is sending you are adds to gain new members.  

   

  In addition to him renewing and not purchasing new membership. The company that fulfills the certificates will not permit him to use one as he has used one with them in the past.

   

  This issue needs to be closed.

   

  Thank you

  Business Response

  Date: 08/22/2024

  Hello,  Once again the 2 for 1 with a Mexico trip is for new memberships only not renewing current members which this customer is. Additionally this member is not eligible to use a Mexico cert as the company that fulfills them will not permit it as one has been used at some point by this customer.

  There is nothing further we can do here.  Please close this complaint.

   

  Customer Answer

  Date: 08/22/2024

   
  Complaint: 22069863
  
  I am rejecting this response because:  Will Global Travel / Rezervco answer the question I have asked numerous times?  Why does your advertisement say there is a 5 day / 4 night Mexico trip and you do not honor what you put in writing? 

   

  Additionally, Your response was, "This person is already a member he is not buying a new membership he is renewing a subscription.  He is not eligible to receive an additional 5 day 4 night vacation all the information he is sending you are adds to gain new members.  What does renew mean?  Merriam ******* says, renew means:  to become new or as new.

   

  I am sure you will argue with Merriam ******* on the meaning of renew just like you have dodged, avoided, evaded the first question, "Why does your advertisement say there is a 5 day / 4 night Mexico trip and you do not honor what you put in writing?
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 08/26/2024

  Good morning,  This has been answered each time.   The add is for new members only not current members who are renewing their subscriptions.

   

   

• Initial Complaint

  Date:05/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a commissioned travel agent with GTI for 30 years. The last couple of years the member customer support provided has is not fulfilling the promised support agreed upon. I have been trying reach a manager to address problems with member benefit support. The company blocks you from reaching any managers and they will not return calls to members to address any issues. I've had commission issues, promised perks for upgrading membership that I did not get and getting support when you need assistance to handle any problems. I'm complaining about the service to its member agents that makes money for the and the unresponsiveness of manager to address my commission issues.

  Business Response

  Date: 05/14/2024

  We will review and address the items described above by *****************.  He did speak to one of our Travel Sales Team members yesterday May 13 2024 regarding an issue with a cruise where he did and upgrade and we had to update our system to reflect the additional commissions based on that upgrade.  We will review his account today and to be sure everything is up to date.

   

  Thank you