Reviews

Review Details

• Review fromLorraine P

  Date: 05/15/2025

  1 star

  Lorraine P

  Date: 05/15/2025

  ******** was extremely unprofessional and unhelpful throughout the entire wedding day. As the mother of the bride I had to look for her several times, make requests repeatedly for the same things, and complete tasks myself because they were not taken care of. I have attended many weddings in my life. I have never witnessed such a horrible coordinator. Our guests that we had attend are still talking about how myself, the bridal party, and even them had to pick up her slack to make sure things got done. Her attire looked like she was going to a regular ********* for dinner. We watched her retrieve items from the trash to package items up. She even asked the family packing up the alcohol at the end of the night for alcohol for her to take home since that is what people normally do. I would never hire this coordinator or company to do any sort of event.

  White Rabbit Events LLC

  Date: 05/17/2025

  We have already addressed these complaints multiple times in response to the reviews left by your daughter. As previously stated, during our meeting, we were explicitly instructed not to engage with most elements of the wedding. We were told not to speak with key vendors & not to touch any personal items including any dcor. These tasks are essential components of our services. I explained during our meeting that we would not be able to effectively coordinate the wedding with these limitations. The couple acknowledged this & responded that our services in those areas were not needed. They also mentioned that our presence was required only because the venue included our services and was otherwise unwelcome. As a result, many of the tasks had to be handled by the family and wedding partyat the brides direct request. The only request that was made multiple times was the removal of 3 chairs from the reception space. As Ive already clarified, the very first time it was brought to my attention, I immediately informed the venue. They were setting up the ceremony but assured me they would take care of it next, since it was their responsibility to move them & the chairs belonged to them. Every time it was asked again after that first request, I explained that the venue was already aware & had confirmed the chairs would be removed as soon as they finished the ceremony setup. Continuing to ask repeatedly was unnecessary, as the request was being actively handled. From the first time the request was made, it took around 30 minutes to remove the chairs, in that small widow of time I was ask more then 5 times. The chairs were ultimately removed from the reception space three hours before guests entered.Regarding my attire, I wore a black, knee-length dress from Talbots professional collection. It was not tight, revealing, or inappropriate in any way. As for the item I was seen removing from a trash area: decor boxes at that venue are not placed in the trash at the main venue. They are removed by golf cart to a dumpster acres away from the main venue after the wedding is over. I do not have access to it and it is not visible to vendors or guests . The only item I packed was the cake. The cake designer did not leave a box, so we improvised using a clean, large box from the bar. This box was not from the venues trash it was handed to me by venue staff who had unloaded the beers & placed the empty boxes in their storage to pack up the remaining liquor later. We then cleaned out the empty box & used tinfoil to protect the cake.Lastly, I want to directly address the accusation that I asked for alcohol to take home. This is simply not true. I have never asked for alcohol from a couple, their guests, or anyone involved in a wedding and it certain is not what people normally do. I have on occasion been gifted a bottle of alcohol as a thank you but it is very rare & typically not part of the bar but rather a gift that has been actively purchased for me. I dont know why such a claim would be made, but it is entirely false and extremely upsetting. The alcohol at the wedding belonged to the couplethey purchased it and, rightfully, kept the remaining bottles. We do not provide alcohol under any circumstance, and we certainly do not take it home. If a licensed bar service is used, any remaining alcohol they provided would go back with thembut in this case, the alcohol was brought by the couple and remained in their possession.

• Review fromKatie B

  Date: 01/21/2025

  1 star

  Katie B

  Date: 01/21/2025

  My wedding was in November 2024 at **************** and this company was included as one of the options for a coordinator. I experienced nothing but unprofessionalism from ******** *. IShe was 15 minutes late to our planning meeting. She was also late to the wedding rehearsal. I am a big planner and so I did not really need a coordinator to help with the planning and organizing before. The one person that ******** was supposed to reach out to was our wedding videographer. The day before the wedding the videographer reached out to me asking if everything was okay because no one had reached out to him. When we got to the rehearsal to check the set up of the reception hall, the layout that was previously discussed with ******** was not correct and she acted like she had no idea. On the day of the wedding. Both myself and my bridesmaid had to ask 4 different times to get extra chairs that were in the corner of the room removed. Most of the time she was no where to be found. During our planning meeting I gave specific instructions that when the wedding cake arrived my mother was to be notified as a box had to be kept. This did not happen and ******** threw out the box. She later put our saved cake in an empty Budweiser bottle box that was in the venues TRASH! She did not go to get the plates/utencils for the cake and I (the bride) had to leave our dinner to walk across the venue to fetch them. When it came time for the first look, I was standing outside and had to send our photographer to get the groom as it was 15 minutes past our first look time. My guests kept asking who the random person sitting down on their phone was. She did not dress professionally, did not act professionally, and truly ruined the parts of my day she was to assist with.

  White Rabbit Events LLC

  Date: 01/21/2025

  Thank you for sharing your detailed feedback. I did reach out to confirm the timeline with every vendor, except the ****************** as you requested. I addressed this with the ***************** confirmed he had received my timeline but had just not seen the email. Contacting the videographer was unusually difficult. You declined to complete our questionnaire & only provided the videographers name, not the company. It took 3 attempts of emailing companies before I found him. As I explained, since you refused to allow me to communicate with your photographer I was unable to ensure a correct video timeline, since they work in tandem. Im sorry that this caused stress, but the situation stemmed from the limitations you placed on my ability to communicate with vendors.Regarding the floor plan, we do not directly set up. We provided the venue with a detailed floor plan that you approved. On the rehearsal day, a few tables had been placed a little too close to the dance floor. This was simply a misinterpretation of the floor plan by the venue. Additionally, you wanted some of the tables at an angle. The floor plan you approved did not include angled ************ confirmed you never informed me you wanted them angled. We adjusted all the tables to your liking at the rehearsal.When you requested the removal of the chairs, I communicated this immediately to the venue, who were preparing the ceremony area. Repeatedly asking for the chairs to be removed was unnecessary, as it was already communicated to the venue & was the next task they were going to complete, you were aware of this.I was not informed to notify your mother upon the cakes arrival, I have already mentioned this to you. Nothing was thrown away. The cake designer did not leave a box, you are aware of this. I used a large clean box from the bar to store the cake, it was not from the venue's trash. I was informed of the location of the cake plates, 2 hours prior cutting & I stated I would get them in 10 minutes, as I was actively doing something. You chose to retrieve them yourself less than 5 minutes later. When I saw you had the plates, I tried to take them from ********* refused to let me. In my confusion on what the rush was, I asked if you wanted to move the cake cutting up, I was then scolded by you that cake cutting wasnt for another two ********* should know that.Without contact information & with explicit instructions from you to not even speak to the photographer, I could not ensure the first look occurred on schedule or assist with it. We discussed this during our ************* informed me my help was not ********** you know, we use an online portal with a digital floor **************** I have to have my phone on me to access that day of the wedding. Additionally, if I am needed by a vendor, venue, or the wedding party that is done by phone. I wore a black, knee-length business dress from ******* professional collection. This dress comes all the way up to my ********* is not tight or revealing.During our planning meeting, you refused to answer most of my questions stating, I didnt need to know. I was told that many of my services were unwelcome, including coordinating the timeline for key vendors, communicating in any way with key vendors, doing a venue walkthrough, or touching any decor. I informed you at that time, these limits would mean I couldnt do my job. Any attempts I made to coordinate were met with hostility. I was scolded for assisting with even the smallest things, like helping your grandparents turn on tea lights. I was told not to speak to the ****************** It is impossible to coordinate a wedding without communicating with the vendors. I am sincerely sorry that you felt parts of your day did not meet your expectations. This is not reflective of the level of service we provide. The restrictions placed on my role & the hostility directed toward me from our 1st meeting significantly impacted our ability to deliver our usual service