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Business Profile

Wireless

AT&T Store

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wireless.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/11/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My account was closed in November after two months of them never fixing from residential to business. I have called and spoken to them multiple times, they keep telling me to wait for 30 more days as they resolve this. No one has resolved this, and today they sent me to collections. If anything, I am owed money, as I spent my time, energy, and effort for them to not do their job. I want this resolved, off my credit, and actions taken so this doesn't happen to anyone else. They lied at every step of the way, and it is unacceptable.

  • Initial Complaint

    Date:10/11/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have **** having issues with my internet. The hurricane came by and my internet is down. I have called **** and they want me to wait an entire week to fix the problem. I can not do that.. my tv emails, work schedules are unattainable because of this. I pay too much money for internet to have to wait a week. I had to come out of my home, find a place with wifi so I could file this complaint. I can not be leaving my home to find wifi internet so that I can do what I have to do. I want someone to fix this yesterday! Not in a week, I need to have access to my emails nd schedules now !

  • Initial Complaint

    Date:05/28/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Went in and set up a new account with an employee named ********************* in July 2023. I was told in store that First Net (partnered with ***** had a promotion offering free Apple Watches and iPads to healthcare workers and first responders as a thank you for service, with the associated services lines for the devices being discounted. First Net was supposed to be partnered with **** to provide first responders and healthcare workers with prioritized cellular service in emergencies. All this was corroborated by another employee (****). I noticed on my first bill that I was charged for the watch and for insurance (that was never mentioned during sign up). I reached out to customer service and was told to wait 2-3 billing periods, for the billing credits to kick in.2-3 billing periods later, issue wasn't fixed, so I reached back out to ATT customer service online and was told that the promotion that was offered to me in store wasn't valid in the state of *******. When I asked why I would be offered a promotion in a FL based store for a promotion not valid in the state, there was no answer provided. I was told that I could take the watch back to the store to return it and close the service line. I went back to this location to return the watch, and was told by a a different employee (than who I'd opened the account with) that I couldn't return the watch because it was outside the 14-day return window, and that a manager would reach out to me. No one reached out and I'm still being billed for a device that was supposed to be free and added insurance that, again, was NOT mentioned at sign-up.

AT&T Store is NOT a BBB Accredited Business.

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