Reviews

Review Details

• Review fromJessica A.

  Date: 03/31/2025

  1 star

  Jessica A.

  Date: 03/31/2025

  In October 2024, I contacted what I thought was ******** official customer service to book a hotel room. The representative assured me that I was booking directly through *******, but I later discovered that I had been dealing with ORB Tickets, LLC, an unauthorized and fraudulent company that falsely claims affiliation with *******. They charged me an exorbitant $1,558, far beyond standard [hotel] market rates. **************** intentionally misrepresented itself as the official customer service department of ******* ******** EXPE], the well-known and reputable online travel agency. This company is engaging in:Counterfeit and deceptive practices Misleading consumers into believing they are affiliated with Expedia.False advertising and misrepresentation Using ******** branding and falsely posing as its customer service representatives.Price gouging Charging inflated rates to unsuspecting consumers who believe they are booking through a trusted travel agency.**************** is harming consumers through fraudulent practices and financial exploitation. The companys actions violate fair business practices and cause substantial financial harm to customers. The two **************** office locations are ********, ******* and **************, *******. If I could, I would have left "0" stars rating. This company does NOT deserve any stars rating and needs to be avoided entirely. I hope the Better Business Bureau (BBB) will investigate and take action to prevent this company from continuing to mislead and defraud consumers.

  Orbtickets, LLC

  Date: 04/02/2025

  Dear ******* *********,Thank you for reaching out to us regarding your recent experience. We sincerely apologize for any inconvenience you have encountered. Please be assured that we take all customer concerns very seriously and are committed to resolving this matter *********** assist you further and investigate the issue thoroughly, we kindly ask that you provide the following details:Booking ID Billing Phone Number Billing Email Address Last 4 digits of the card used for the transaction Once we have this information, we will be able to look into the situation more deeply and provide you with the appropriate resolution.We appreciate your cooperation and patience as we work to address your concerns. We look forward to resolving this issue as soon as ************* regards,Customer Support Team ORB Tickets ************ ***************************************

  Jessica A.

  Date: 04/07/2025

  As requested, here is the following Billing Details information: Booking ********* Billing Phone Number: ************ Billing Email Address: *************** Last 4 digits of the card used for the transaction: VI********6557

• Review fromJoseph W

  Date: 10/03/2024

  1 star
  I thought I was changing an airline reservation I made with *******. Somehow I was given the phone number of this bunch as ******* representative. They never verified they were not Expedia, took my information and changed my Expedia reservation. Then they charged me a huge fee. When I threatened them, they refunded a chunk of the charge, but not all. This bunch needs to be shut down immediately.

• Review fromRyan H

  Date: 10/06/2023

  5 stars
  Spoke to an agent, very helpful and efficient. Answered all my queries.

• Review fromTony C

  Date: 09/28/2023

  1 star
  Stay away from this company. I thought I was talking to delta but I was charged $450 in fees before it was too late when I realized. This company should be shut down

• Review fromJohn W

  Date: 07/07/2023

  1 star
  Was almost scammed by this company today. They have a fake website which poses as a ****** ********. They were pushy and rude and tried to charge me $750 to change a name on a ticket that I already purchased through United. Super frustrating, I hope action is taken to stop their deceptive business practices.

• Review fromLinda M

  Date: 06/22/2023

  1 star

  Linda M

  Date: 06/22/2023

  Led me to believe they were an airline representative to change my ticket date of travel.
  Charged me on two different credit cards, by telling be the first didn't go through!
  Then when I cashed United Airlines, and actually got the REAL airline representative, I found out they wouldn't have l have charged me to change the date!
  I'm out $278 for charges in 2 credit cards!
  
  

  Orbtickets, LLC

  Date: 08/17/2023

  Booking ID - ******
  
  CCH - Linda C *******
  
  Booking date – 20-Jun-23
  
  Travel Dates – 12-Jul-23
  
  *****************************************************************************************
  
  Trip Type – One Way
  
  
  
  Passengers –
  
  Mr. LINDA ***** *******
  
  
  
  Concern –
  
  Led me to believe they were an airline representative to
  change my ticket date of travel. Charged me on two different credit cards, by
  telling be the first didn't go through! Then when I cashed United Airlines, and
  actually got the REAL airline representative, I found out they wouldn't have l
  have charged me to change the date! I'm out $278 for charges in 2 credit cards!
  
  Call Synopsis –
  
  
  
  Call
  Date        : - June 20, 2023, 14:25:14PM
  
  Linda called and wanted to make changes. Agent
  informed that she needs to pay the difference of the fare which was 139.00USD.
  Customer agreed and wanted to go ahead with the changes.
  
  We have received an electronic signature as an
  acknowledgement from the credit card holder, post that we have made the changes
  as requested and sent an E-ticket on the same date.
  
  Observation: - Everything was confirmed on the
  call and on email for which Customer agreed on both.
  
  Resolution – After receiving the complaint called
  CCH multiple times but no response, also as a goodwill gesture processed full refund.

• Review fromDenise L

  Date: 05/30/2023

  1 star

  Denise L

  Date: 05/30/2023

  I too was scammed into believing that I was speaking with an airline representative. $1751.74 went to the airlines for my 4 tickets, but I ended up paying an additional $447.36 in fees. What a rip off!

  
  

  UPDATE:

  
  

  After writing my original review of ORB Tickets I was delighted to be contacted by the company. It seems that there had been some misunderstanding. I was promised a refund for a positive review and so here it is. I am quite pleased that the company was responsive and will reimburse me for my inconvenience.

  Orbtickets, LLC

  Date: 08/17/2023

  Booking
  ID - ******
  
  CCH - DENISE M *********
  
  Booking date – 29-May-23
  
  Travel Dates – 05-Jan-24
  
  *****************************************************************************************
  
  Trip Type – Roundtrip Way
  
  
  
  Passengers –
  
  Mr. PAUL ALBERT *********
  
  Ms. DENISE MARIE *********
  
  Ms. AIMEE REGAN ******
  
  MS. NICOLE ASHLEY ******
  
  
  
  Concern –
  
  I too was scammed into believing that I was speaking with an
  airline representative. $1751.74 went to the airlines for my 4 tickets, but I
  ended up paying an additional $447.36 in fees. What a rip off!
  
  
  
  Call Synopsis –
  
  
  
  Call
  Date        : - May 29, 2023, 17:32:22PM
  
  
  
  Denise called as she was facing issues making a
  new reservation on the website, agent asked to check her connection but
  everything seems ok so agent offered help to make the reservation on the
  website. As the fare was not the same as on the website informed the available
  fare which she agreed for. We have received an electronic signature as an
  acknowledgement from the credit card holder, post that we have booked the
  tickets and sent an E-ticket on the same date.   
  
  Observation: - Everything was confirmed on the
  call and on email for which Customer agreed on both.
  
  Resolution – After receiving the complaint called
  CCH on billing phone number and spoke to DENISE M ********* as she wasn’t clear about the charges and had
  some confusion which was cleared for her and for customer satisfaction
  processed the refund and also received an update on the review with a positive
  feedback.

• Review fromSheila A

  Date: 05/18/2023

  1 star

  Sheila A

  Date: 05/18/2023

  OrbTickets’ representatives pretend to be airline representatives—in my case, the ******* official phone staff—in order to lure consumers into paying too much for non refundable tickets—more than if refundable tickets were booked with an airline. They are a scam.

  Orbtickets, LLC

  Date: 08/03/2023

  Booking ID - 107750
  
  CCH - Sheila
  K ******
  
  Booking date – 23-Apr-23
  
  Travel Dates – 02-Aug-23
  
  ******* * ******** ********
  ***** * **** *********** ******** ** ********* ** **** ****** * ********* *************
  
  Trip Type - One Way
  
  Passengers
  –
  
  Mrs. SHEILA ******** ******
  
  Mr. KEVIN ****** ******
  
  Concern –
  
  Orb Tickets representatives pretend to be airline
  representatives—in my case, the ******* official phone staff—in order to lure
  consumers into paying too much for non-refundable tickets—more than if
  refundable tickets were booked with an airline. They are a scam.
  
  Call Synopsis –
  
  
  
  Call Duration:-00:29:34
  
  Call Date        : - Apr
  23, 2023, 01:18:44 am
  
  Sheila called to use her jet blue points in order to book a
  flight with Jet blue which was operated by Copa airline. Customer service representative
  denied to use the point and advised her to book a new flights reservation with
  American airline as it was cheaper for which customer agreed. We have received
  an electronic signature as an acknowledgement from the credit card holder, post
  that we have booked the tickets and sent an E-ticket on the same date.   
  
  Observation: - Everything was confirmed on the call and on
  email for which Customer agreed on both.
  
  Resolution – After receiving the complaint tried calling CCH on billing phone
  number multiple times, no response. Dropped call back email and voicemail left
  as well still no response.