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Business Profile

Gutter Installation

Stateline Home Services LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gutter Installation.

Complaints

Customer Complaints Summary

  • 8 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/16/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    see Attached document

  • Initial Complaint

    Date:02/28/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have in my possession a signed copy of a contract to install a hurricane shutter system to the back side of my personal home. The contract was signed on 7/25/2022 and reflects a down payment of $5,000.00 with a remaining balance of $5,371.00. The work was supposed to have begun in October or November of 2022 but the Project Manager on my job has not communicated with me and has not started work. The project Mgr.'s name is **** ******* and I have called repeatedly since November of last year. The Company does have someone who answers the phone, but Mr. ******* has not responded to me personally. The Business name is Stateline Home Services,*** ***** *** ****** ** ********** ** *****. The message I am hearing from the young lady who answers the phone is that their supplier of the materials necessary for the job are backordered. No other information has been provided and Mr. ******* has not communicated with me since the down payment was received by him.

    Customer Answer

    Date: 02/27/2023

    Please complete my complaint and file. The invoice is not transferable because of the color paper, yellow.

  • Initial Complaint

    Date:02/09/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ON 8/19/2022 I PAID A DEPOSIT OF $500.00 TO STATELINE FOR THE PURCHASE AND INSTALLATION OF HOME HURRICANE SHUTTERS. TO THIS DATE I HAVE MADE MANY TELEPHONE CALLS TO THE COMPANY ABOUT THIS JOB. THEY HAVE ASSURED ME EACH TIME THAT THEY WERE JUST WAITING FOR MATERIALS TO BE SENT TO THEM. NOTHING HAS HAPPENED TO DATE

  • Initial Complaint

    Date:02/01/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Stateline Home Services Company, located at *** * *** *** ********** ** ****** ignored requests to return $9,778, given by check in August 2022, as down payment on a job that they never performed any work on. Meeting with a Stateline salesman, at our home, we accepted a $19,556 quote to install entrance & side porch awnings & put down a $9,778 deposit. Learning our HOA would delay putting up awnings for several months, the next day we requested the salesman cancel the order & return our money. Stateline deposited our check on 1 Sep and all attempts to reach the sales rep were never returned. Calling the Stateline office I was told the owner **** *******, knew the situation & would be refunding the money. A follow up email, on 7 Sep, never received a reply. On 16 Sep, the same receptionist, explained she was surprised we had not heard from him & would follow up. Believing the “check was in the mail”, we waited through the end of September. On 3 October, called Stateline & was told, that receptionist no longer works there & the issue would have to be referred to **** *******. On 10 Oct, Sent Stateline Home Services a letter, by USPS Certified / Return Receipt, requesting they return my deposit. Stateline Home Services refused to accept the letter, which USPS returned to me, unopened . Numerous attempts to reach Stateline Home Services and **** ******* have been ignored. All attempts to phone **** ******* are transferred to voice mail, which reports it is full and declines to take any messages.

  • Initial Complaint

    Date:09/26/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    May 15, 2022 was date of contract for Gutters. They were installed the following weekend. On June 12 we expressed a problem with water coming around in front of garage. Around July 1st some one finally fixed it. On July 12 we discovered two other problems where splash guards from upper roof were not placed below down spouts. It is now September 24-we have contacted them 4-5 times. Had an appointment late August for repairs and they were a no show. Keep being told the manager will call us. And nothing.

  • Initial Complaint

    Date:09/23/2022

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contracted with Stateline Home Services LLC, owned and operated by Mr. **** *******, ********** ** to replace several sections of facia, with primed and painted pressure treated board.

    The employees, who I am told are no longer employed by Stateline, did not complete the job in an acceptable standard. The gutter was not re-secured correctly and there were major gaps in the butt cuts. After numerous calls and emails, a new team was sent out to address the problems. They did secure the gutter properly but thought that while they agreed the butt cuts were not within industry standards, that it would “cause more damage” than it was worth to replace the poorly cut pieces of facia.

    Since I had already replaced their cheap caulk with good caulk and repainted the facia, I agreed. Since the contract wasn’t executed fully, I felt I was owed some financial relief, like a partial rebate. After several more calls and emails, Mr. ******* came out to review the issue. He also agreed that the butt cuts were not in accordance with industry standards, even suggesting a scarf joint should have been used.

    He absolutely refused to refund any money and offered to replace 2 or 3 of the facia boards with pine instead of pressure treated wood and was only willing to prime the new boards. He tried to convince me that the soffit needed to be replaced, even though there is nothing wrong with it. Clearly wanted to expand the scope of the contract to help cover the cost of his negligence. The bottom line was that he was not going to provide a remedy that complied with the terms of the contract.

    So if you hire Stateline, be aware that their contract and warranty is meaningless.

  • Initial Complaint

    Date:09/14/2022

    Type:Order Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 07/02/2022 I signed a contract with Mr. **** *******, owner of Stateline Home Services, to have his Company install hurricane fabric window protection on my property. At that time Mr. ******* requested a deposit of $1200.00 which he took delivery by means of a check, which was promptly cashed by Mr. *******.
    Estimated installation date as per the contract was early August.

    By the middle of August I began to call to find out when I could expect installation, as since the signing of the contract there had been no contact whatsoever from Stateline Home Services. I was told repeatedly by whoever answered the calls that the fabric was still on order, or that they didn't know what was going on with my order. I asked to talk with Mr. ******* a number of times to get answers but he never called me back with any information or updates. I also emailed him, but like the phone calls, he never replied.

    I requested an immediate refund and was told that only Mr. ******* could decide on that request. I was told again he would call back but he never did. I now believe that Mr. ******* has no intention of ever installing the hurricane fabric, therefore is committing fraud as far as I am concerned.

    He is not reliable or trustworthy and I do not want his services anymore. I want my deposit back immediately.

    Business Response

    Date: 09/20/2022

    We will be providing a refund per the contact guidelines.

    Sorry for the confusion. Unfortunately we have had serious health issues on our end.

    We have the product in hand and will use it for another job in progress.

    Customer Answer

    Date: 09/21/2022

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]


    Better Business Bureau:


    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, only if the business refunds me a total of $1,200.00.  Anything less is unacceptable.  Business took possession of that money on 070/20/2022, it had plenty of time to contact me in case of any issues but they never did so.  I was the one initiating all contact.





    Regards,



    ****** ******




     

Stateline Home Services LLC is NOT a BBB Accredited Business.

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