Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/02/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I began a membership with this location in June of 2022. This was around the beginning of summer break for my daughter. I started the membership for her so that she could participate in organized activities with other kids here over the summer. A week or two later, I was informed that this would be impossible as the YMCA has an enrollment period for these things and I had missed this period. So around mid/ late July, I reached out in an attempt to cancel my membership with them. Since early July, neither myself or my daughter have visited July as it was my understanding that my membership would cease going forward. Today, September 1st, I reviewed my bank statement and saw the the YMCA had drawn a payment for $122. I checked my checking account for any other YMCA transactions and confirmed another payment had been drawn for $132 on August 10th. I called the location and spoke to ******* about my problem. I had attempted to cancel my membership online in July via email and have since continued to be fraudulently charged a membership payment by this business. ******* refused to honor the mistake and would not acknowledge the apparent mismanagement of documentation and initiatives on her businesses behalf that would have otherwise nullified this mistake and repeatedly attempted to assert to me that I was bound by a contract, while completely overlooking my own initiative in trying to move on from this contract nearly two months earlier. I have since reached out for help from other avenues in order to hopefully ameliorate this dilemma and regain my fraudulently lost funds.

  Business Response

  Date: 09/02/2022

  When *** ***** joined, he signed up to pay for his membership through a monthly EFT.  Our membership agreement (see attached) states that his membership will remain in effect until we receive a 30 day written notice for cancellation.  He told us that he did email a cancellation request in July, which we didn't receive.  We asked that he forward the email to our Director (which we would honor), but he said that he was unable to locate it in his sent email folder.  If he did cancel his membership in July, we would have drafted his account one final time in August (per our cancellation policy). 

  We did use his phone call to us on September 1st as his request to cancel, and we waived the 30 day cancellation notice and refunded his September 1st payment back to his credit card on file.  

  Customer Answer

  Date: 09/06/2022

  The predominant reason that I decided to cancel the membership with this facility so soon after originally signing up was due to being mislead by employees here about how my needs and their services could customarily convene.
  
  I did not sign up for a membership with YMCA Wildlight with the intent to use it's services, facilities, gym equipment or fitness classes for myself. I agreed to engage in this financial partnership with YMCA Wildlight hoping to engage my daughter in activities during her summer break that she could participate in with other children. I was clear about this from the beginning. As a single father, I work enough that even facilitating my daughter's transportation to and from YMCA Wildlight would prove difficult and impractical for myself so I specifically signed up for a more expensive deal that would allow my friend to be a member on my account as well so that she may take my daughter on my behalf.
  
  I was assured of several programs and activites that YMCA Wildlight would be hosting during the summer that my daughter would be eligible for that may have suited her interests. These activities included team sports and individual activities including soccer, a martial arts class, creative art classes,  dance classes and eventually softball.
  
  Upon agreeing to pay for these services and following through on my commitment to pay, it was then explained to me that my daughter would not be eligible to participate in most of these activities as they were organized on a first come first serve basis for parents to sign their kids up for before the summer even started. I never had, nor could have ever hoped to have had an opportunity to enroll my daughter in these activities in the first place, in spite of these very things being a part of the pitch that encouraged and sold me on signing up for this membership in the first place.
  
  YMCA Wildlight was clearly glad to have gained access to the inside of my wallet however and have since exhibited reluctance to honor the ensuing membership cancelation along with the cessation of drawing membership fee's from my bank.
  
  All of this has led me to submitting this complaint with the Better Business Bureau. These preditorial business practices are shameful coming from any business but they display a particularly debased disposition coming from a self-described Christian based charity focused on personal growth and wellbeing amongst individuals within their shared communities. The director of YMCA Wildlight, *******, has refunded the payment that was drawn at the start of September several days ago. I have yet to receive the payment or a confirmation of a rescinded payment in the works with respect to the fee that was fraudulently drawn from my bank at the start of August. I began this membership in June and canceled in July although my cancelation request was apparently mismanaged and neglected by *******'s facility.
  
  I have not utilized any services offered or even visited this establishment since early July and ******* could provide proof of this claim in the form of key card swypes, or the lack thereof, that have been attributed to my account as I began to operate under the assumption that my membership had been canceled, after I attempted to cancel my membership.
  

   ********** ********

  I am rejecting this response because:

  Regards,

  ***** *****