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Business Profile

Painting Contractors

Bay Life Property Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Painting Contractors.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/02/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Beginning 12/11/23 an estimate was signed on agreement to perform work. I was told it would take about a week. Many excuses were given well into February including the tile could not be located. I asked for a refund and was told absolutely. I called my handyman and he showed up the next day with the tile. The invoice is setup as a "bulk" work package with no itemization of the cost per project. Such as countertop in bathroom. They only installed one (incorrectly) but I am charged for constructing one. No mirrors, no tile work, no extra sink, no trim work was done. They called in a plumber to put in an elbow to reroute the drain, here 30 minutes working but over an hour for other workers to bring parts, which were wrong so plumber had to go to ********** for the right parts. Shouldn't be a charge for that. Shut off valves were already installed. So many things and I have no idea of their cost and labor. The down-payment was half of quote. There was not $3500 worth of work done!

  • Initial Complaint

    Date:02/21/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We scheduled service for January 19th, 2023. A day ahead of service Bay Life said they needed to increase the price for the job because they did not calculate all the products into the quote. At that time they offered us a refund for the initial deposit of $883 due to their error. We decided that we wanted a refund and were sent a check on February 1, 2023 which we deposited and it bounced. We informed the company and they stated they would send the refund via Venmo on 2/12/2023. Several time they have stated that they are locked out of their account and cannot process our refund.

    Business Response

    Date: 02/21/2023

    Good morning,

     

    The customer approved our first estimate and after looking into ordering materials it turns out the estimate was under bid. I sent over new estimate and the ****** declined new pricing and requested a refund. The account that we use for refunds was reflecting enough for the refund , or what I thought. After being notified by my bank that the check was returned I reached out to the homeowners and explained I wanted to send refund could I Venmo. I was having some issues with Venmo and my bank. It was over president *** weekend so I could not reach out to Venmo or the Bank. I had to create a new Venmo account and did so to***. Refund has been paid in full along with the $12 bank fee that was applied. I didn't mean to upset the ****** and I tried to stay in contact with them the entire time with updates on the situation.

    Customer Answer

    Date: 02/21/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************

Bay Life Property Services is NOT a BBB Accredited Business.

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