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Business Profile

Auto Repairs

TIH Mobile Auto Repair, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/15/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 4 2024 I had an appointment for my car to be throughly checked for a issue that I knew was going on with my thermometer and my cooling system ******** , the mechanic insisted when checking everything that I only had an issue with with the water pump system connected to cooling . he gave me a quick check which was about maybe 5 to ********************************************************************************************* My vehicle is still in the same exact shape. It cannot run Which is why I reached out to the mechanic from the beginning.but the issue was never corrected . No work was ever done on my car. It looks like from what the mechanic has done. Because the same issue is still happening. When I reached out to the mechanic about the problem after letting him know instead of saying, let me come back and maybe look at the vehicle. He insisted to call me a liar during a voicemail . I pointed out to him when I contacted. You told me that I did not need a thermometer, on april 4th but when you were doing the service you only told me during the middle of the service on april 9th that I needed a thermometer and then I needed to pay $145 for a thermometer. And that my car to fix the thermometer and everything else would be another extra charge of around $300. So I was never quoted correctly on April 4 from the beginning. when I checked the price online a thermometer for my car is between $30-$50 and also to was very rude about everything., he charged me 125 for internal check for a quote and 510 for parts and labor. My vehicle cannot run still which means i just paid 635 and nothing was ever fixed my cooling system is still not working. He never did a accurate through check to quote correctly , never showed me parts . And never fixed the issue. Its very stressful when you experience a issue like this and the other party is not accurately accepting responsibility. You should have throughly checked the car not just taken money quickly.

TIH Mobile Auto Repair, LLC is NOT a BBB Accredited Business.

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