We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Cast Stone

Stone Warehouse, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cast Stone.

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

Want to share your experience?

Leave a Review

Review Details

  • Richard D

    Date: 07/29/2023

    Had a pallet of travertine stone (French pattern) delivered via freight and noticed damage before unloading - had to reduce deck size accordingly but will still may be short as many of the 16x24" large stones were damaged that are needed to finish the pattern. I will have to modify the pattern to complete the project - very disappointing considering the order of 1 pallet was over $1,400! As instructed, I listed damage on the delivery receipt and sent pictures. I soon noticed the lack of response from the sales rep ******************* that processed the original order. I even questioned him originally about damaged material as when my pool was built, damaged material caused delays as well from Stone Warehouse - that's the main reason I ordered from them was to match the tile previously installed by the pool company. After 3 weeks (told original claim process was ***** days), I managed to call and got *** on the phone after repeated texts and emails with no response. He proceeded to tell me the claim was denied (never bothered to let me know). He claimed the pictures I sent showed damages less than the 7% in his opinion - their terms and conditions specify as the minimum to file a claim. I explained that the damage was closer to 20 ft2 as many of the corners were chipped off but the main problem was with the larger stones being cracked or chipped and that I needed them to finish the pattern. What I got was a lot of double talk. Be aware before ordering that if material arrives damaged, Stone Warehouse will do their best to wiggle out of resolution. Not to mention delayed shipping as the shipping company could not offload the material on the first attempt. It is obvious at this point most of their work must be with contractors with heavy machinery to offload and not homeowners. I found several similar complaints about Stone Warehouse online after the fact so I wasn't the first person to go through this with them. So disappointed

Stone Warehouse, Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.