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Business Profile

Elevator Installation

Wiltek Elevators

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Elevator Installation.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:03/06/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company of complaint - Wiltek ************** ******************************. ************. Emails ******************************** We have a residential elevator that is still under warranty. For over 2 months we have been trying to get Wiltek to come service the elevator as it has stopped working. In the last month or so we paid over $700 for extended service agreements AND just over two weeks ago paid an additional $729 half deposit for ACTUAL servicing to replace the motherboard and service person to come and fix the issue. NOONE FROM WILTEK OR THE ACTUAL CONTRACTOR WHO WE PAID TO DO THE SERVICE WILL RESPOND. We have no repair dates, my husband has left now more than two dozen messages, leaving them DAILY and they are simply refusing to acknowledge us or respond after paying over $1400 to get some level of servicing. Here is more of the problem. I am handicapped and need the elevator to get up and down my stairs. I had had to cancel 3 medical appointments because the elevator is not working. It has only been installed maybe a year so the fact that it already stopped working is problematic in and of itself. I have been in the hospital twice over the past year so my medical appointments are crucial to my health. We spent almost $50,000 to get the elevator installed, the majority went to Remi who only uses Wiltek for its servicing, yet we cant get Wiltek to come service or respond even after paying them so much money for repair and servicing. We need help desperately!!!! P.S. My husband ***** is the veteran.

Wiltek Elevators is NOT a BBB Accredited Business.

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