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Business Profile

Financial Services

GBC Worldwide, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Financial Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:11/21/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In 2020, my husband and I engaged **** for help with our taxes. He was professional in the beginning and helped us as it took awhile for us to get all of our documentation to him. Once we did, I noticed when the zoom presentation was shared and he was looking up our tax returns, we could see the names of other families. Red flag re security. We proceeded and paid him for a number of years of taxes being filed. In 2021, we engaged again with the same experience. In 2022, we provided our previous years information and didn't hear from him for months. I got a random text saying it was urgent that I call him right away. He said that he had to let someone to from his company and wanted to see if she contacted us directly. It was strange and he sounded stressed. I hadn't heard from him for months. After I said we can reengage, I didn't hear from him again for 4 months. Then when I reached out again, he said he would get back to me. Almost 2 months later, he responded. In October of this year, I reached out a number of times saying I just need him to package everything he had done and our personal info for me to retrieve it. I told him we would not be needing his services. He went *** again a number of times. I mentioned last week that if he didn't complete our final ask and remove our information from any customers view, I would engage an attorney. It has now been 3 days since he said he would have it done. What started as a professional relationship has turned into one that lacks integrity, privacy/information security, and I just want him to respond with my ask so we can go our separate ways.

    Business Response

    Date: 11/26/2022

    Thank you ***************** for making us aware of our short comings. It is very helpful when our clients let us know how we are doing whether it be good or bad. We are so sorry to hear that you were not satisfied with our services. We are striving to improve more and more everyday. As requested, we packaged up all of the documents that we have on file for you and your husband. This took place on November 23, 2022. We sent you a link to be able to access your documents and also sent a statement for you to sign stating that you received your documents. As of today, November 26,2022, we can see that you have not viewed nor signed stating you received the documents. We know that technology does not always work the way we would like, so if you did not receive the link to your documents, please feel free to reach out to our Vice ********** **************************** You may reach her @ (************************** via text/call. She would be more than happy to assist you. Thank you in advance! Have a beautiful blessed and prosperous day!

GBC Worldwide, LLC is NOT a BBB Accredited Business.

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