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Business Profile

Home Staging

Garceeleum Designs, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Staging.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/11/2022

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contracted with ******************************* and his partner ******************** on a recommendation from Serve Pro in ************, **. They were supposed to replace the trim, two windows, and paint the front of my house. THEY PROMISED THE ***** AND NEVER DELIVERED. ******* stated ****************** never fulfilled the order, but he would never provide a receipt to me for the window purchase. ******* promised to refund the money I paid which was a deposit of $2,817.75. I have called and text both ******************************* and ******* going on a hundred times and I still have not received my money, but a bunch of broken promised so BUYER BEWARE.

    Business Response

    Date: 09/26/2022

    I have spoke with ***************************** multiple times. I told her that she will be getting her refund back but she has to wait the process time to receive her refund. This is absolutely ridiculous that we have to go through this when we have spoke and had conversations about the refund and the process time and all she have to do now is just wait until she received the refund.

     

    There was no reason for her to go on here and complain about anything. We have been there with her through this whole process and even when she decided to go with another company. That company also stated to her that it would take even longer then the time we gave her. We gave her an estimated time of 60 days to try and get the window in and her new company gave her an estimated time of 30 to 120 days to get her window. Which both companies did not give and guarantee because of the previous backed up orders through the last few years. Everyone is still playing catch up through the covid epidemic and a lot of special orders are backed up.

     

    I have explained this to ********************************** on multiple occasions and I would appreciate it if she would stop the harassment and stop lying and complaining about absolutely nothing. We have been more than generous and patient while dealing with her project.

Garceeleum Designs, Inc. is NOT a BBB Accredited Business.

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