Complaints

This profile includes complaints for Trash Taxi of Georgia's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Trash Taxi of Georgia

  5421 Pine Ridge Ln SE Acworth, GA 30102-3120

  
• 

  Trash Taxi of Georgia

  PO Box 933 Acworth, GA 30101-0933

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/16/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to ************************** online on 7/10/25 and purchased a 1-year residential trash service for a total of $254. I received an email from Trashtaxiofgeorgia that they would deliver the trash bin on Monday, 7/14, and the pick-up date will start on Tuesday, 7/15, and it will be every Tuesday pick-up. Monday, 7/14, came and went without the trash bin delivery to my house. I called several times on 7/15 and left a voice mail and nobody called me back. I emailed ******************************* as well and I have not gotten any replies from them. I have no way of knowing when or if I will receive a trash bin. If I dont receive a trash bin, I have no way to request my money back. Since there is no way to contact them, it seems the only way to resolve this is to sue them.

  

  Business Response

  Date: 07/16/2025

  Her service day is every Tuesday. Ms. ***** filled out the online form for service on the 11th (Friday).We do can deliveries in her area on Fridays so she would receive her can this Friday July 18th and service would start on Tuesday the 21st. The customer service agent did notice an error on the original email with incorrect dates in her service details email so I'm assuming that's where the miscommunication came from. We did call her yesterday and it went to her voicemail so we left her a message at 11:34am, we also called her this afternoon, July 16th.  If she would like to cancel, we can do that and refund her money but we would need to know before the end of the day Thursday so that the cart is not delivered.  Please contact **************************************** to let us know if you would like to cancel or continue service.  Sorry for the error in the detail message.  

  Customer Answer

  Date: 07/17/2025

  I replied via email to Christi.*****@trashtaxiofgeorgia today, 7/17, that if they deliver the trash can by Friday, 7/18, I wont cancel it. If unable to deliver it, I would like to cancel it and refund my full payment. Waiting for TrashTaxiofGeorgia confirmation via email.

  Alita

  

  Business Response

  Date: 07/17/2025

  We will deliver the cart on Friday, July 17th.  Sorry for the miscommunication.  Please let me know if your contact information is correct so I can make sure we can contact you in the future.  I was told that we tried contacting you by phone and left a message.  Can you open the file attached and let me know if this contact information is correct?  

  We look forward to servicing you on Tuesday the 22nd.  Be sure to have your cart out the night before as we come early.  

  Thanks

  ******* *****

  Customer Answer

  Date: 07/19/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:06/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cancel service. Refund $92.88 for June and refund for two missed pickups in April and May,

  

  Business Response

  Date: 06/05/2025

  We pulled a video of the service day for this account and the cart was not at the curb when our truck arrived to service the account on the route day.  All carts must be at the curb at the arrival of our truck to be serviced.  That is why we ask that all customers place their cart at the curb the night before because we can come very early.  We can cancel his account and send him a refund based on the day he would like to cancel service as a courtesy but we don't offer cancellation refunds mid quarter normally and we are not able to give any kind of refund when the cart is not at the curb for service.  If he would like to cancel service he can contact customer service at ******************************* or give us a call at ************.   

• Initial Complaint

  Date:04/29/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The service with this company is awful. They are unprofessional. They took bags of garbage out of my can and threw them on the lawn. Closed bags that busted open. They said they can't take carpet scraps so they took them out of the can and threw them on my lawn. Once before I had items beside the can and they decided what they would take and threw the rest yet again on my lawn. Everything was placed neatly by the can.

  

  Business Response

  Date: 04/30/2025

  Thank you for taking the time to share your concerns. We sincerely regret that your recent experience with our service did not meet your expectations, and we understand your frustration regarding how the items were handled.
  After reviewing the situation and the items mentioned in your complaintspecifically carpet scraps and other materials placed beside your canwe would like to clarify that our curbside waste collection policy does not permit the disposal of certain items, including construction debris such as carpet remnants. These materials require special handling and are not accepted through standard pickup. This policy exists to ensure both environmental safety and compliance with local disposal regulations.
  While we understand your items were not placed neatly, our team is instructed not to collect prohibited materials and, where possible, to leave them in a visible area to indicate they were not accepted. We apologize if this was not done in a respectful manner and will address this internally to ensure better communication and handling in the future.
  Because the items in question fall outside the scope of our regular service and are clearly outlined in our posted policy as non-collectible through curbside pickup, we are unable to issue a refund. However, wed be happy to assist you in arranging proper disposal for these items, whether through a bulk pickup appointment or a dumpster rental.
  We value your business and would welcome the opportunity to improve your experience moving forward. Please dont hesitate to contact our office if youd like help scheduling an appropriate disposal service.

• Initial Complaint

  Date:12/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i paid trash taxi ***** on aug 1st 2024 for a 3 month term i requested services be suspended september 2nd there policy states no refunds for cancellation mid term ok great then service should continue until the paid for term ends or a refund should be issued period you cant just take peoples money and not continue to pick up until the term paid for in advance is up oh and dont try to come at me with a can fee cause your can is still sitting at top of my driveway

  

  Business Response

  Date: 12/02/2024

  There is no cart fee on the account. The customer canceled on 9/2/2024.  We do not honor refunds in the middle of a billing cycle (payment was made on 8/1/2024 online for the August quarter). See website FAQs and Guidelines on our website under "Billing Guidelines" for refund policy.  I have copied it below for reference.

  Billing Guidelines
  Trash Taxi will furnish the containers for your use to be delivered before the start date of the first pickup. The container(s) are owned by Trash Taxi and will be surrendered back to Trash Taxi if the customer discontinues service. If the can is not returned to Trash Taxi the customer is responsible for paying a $150 can replacement fee.
  NO refunds will be issued for services canceled within the billing quarter.
  Invoices are sent out 30 days prior to the due date. Accounts will automatically be charged a $25 late fee after the 10th of the month the bill is due.

   

  Customer Answer

  Date: 12/02/2024

   
  Complaint: 22625943
  
  I am rejecting this response because:
  i understand your policy states no mid term cancellation refunds that being said if someone cancels mid term for a pre paid service that service should continue until the paid for service term ends since youve already been paid to do 
  Sincerely,
  
  ***** ****

  

  Business Response

  Date: 01/07/2025

  Her response was to cancel the service as of 9/2/2024.Because her qtr. started in 8/1/2024 services were picked up the month of August.  She asked to stop service as of 9/2.
  
  Canceling on 9/2/24 is canceling in the middle of a billing cycle which we do not honor refunds in that case. 
  

• Initial Complaint

  Date:11/08/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The driver on today and last Friday will not pull truck to the side. Last Friday the truck was literally across the whole road and even when asked refused to move truck. Today I pull out of my garage go down the road in our neighborhood and hear the same driver. Has the truck stop in the middle of the road and he and another employee pulling the garage can to the truck then walk them back several times before getting in the truck and moving.

  

  Business Response

  Date: 11/18/2024

  We did have a conversation with the driver about blocking the road during pickup.  We wanted to let you know that cars parked on the street make it very difficult to maneuver on small streets like this.  The manager has been notified. 

• Initial Complaint

  Date:09/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  9/6/2024 10am.Trash service came to pick up trash. Picked up partial amount, left mess in street. They rode by a 2nd time looked at the mess they made and just kept going. Company fails to answer phone or return calls

  

  Business Response

  Date: 09/16/2024

  Per guidelines, we do not pick up extra waste outside of household trash.  Our **************** Manager sent the driver back after speaking with you (within 10 minutes) and all of your waste was collected on the service day.

• Initial Complaint

  Date:04/03/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After transitioning to a different trash service, we promptly notified Trash Taxi that their services were no longer required. We requested a refund for the three-month payment of $150. They assured us that the trash cans would be collected within a week and that the refund process would follow once the cans were retrieved.However, despite our timely communication and their acknowledgment of the full trash cans, it took Trash Taxi an extended periodapproximately a monthto pick up the cans and process the refund. To our disappointment, they did not refund the entire amount, citing the fullness of the trash cans as the reason for withholding part of the payment.This experience has been frustrating, and we strongly advise against using Trash Taxi due to their poor customer service and delayed refund process. Even when attempting to address the issue by phone, we encountered unresponsiveness. Its ironic that they were swift in taking our payment but sluggish in returning it.Upon receiving an email today indicating that my refund was in progress, I contacted Trash Taxi. However, the refunded amount was only $97.50, which falls short of the full payment. After persistent attempts, I finally managed to speak with a representative. According to the receptionist, the deduction was due to the trash cans being full. This explanation contradicts their initial assurance when I canceled servicesthey had assured me they would handle the situation without any mention of deducting funds based on can fullness.Furthermore, I was allegedly charged a late fee. It is perplexing that such a fee would apply when the payment was for services that were never rendered in the first place. I firmly request a complete refund of the original $150.00. Their actions amount to withholding my money due to their mistakes.

  

  Business Response

  Date: 04/11/2024

  Upon reviewing your account and the details of your request, we see that you were within the billing cycle when you requested the refund. As per our company policy clearly outlined on our FAQs and Guidelines page,refunds are not processed in the middle of a billing cycle. This policy is in place to ensure fairness and consistency for all our customers.
  It looks like a payment was made on March 1st after the account was suspended and was declined. Late fees are non-refundable.  In the event of a full CAN, a prorated fee based on a week service will be deducted to collect the waste left inside the container.  We have to pay to dump waste at the landfill.
  All calls are recorded and there was not a separate call for cancellation but only the call to reinstate service after the suspension of service. 
  Side note: We offer two weeks grace ****** on all suspensions which means an account would be three weeks late to go on suspension.

• Initial Complaint

  Date:02/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  One of these guys were servicing *************** today in front of the restaurant district. The driver honked his horn repeatedly, and then proceeded to provoke a fight between my husband and I (bordering on a hate crime since we are same sex). He leaned out of his car door stared me down and honked his loud a** horn at me as I was entering the restaurant. So his intent to start a fight with me - a random bypasser was very evident. This was at approximately 2:30-2:40 pm on Wed Feb 7th, ****. I do not want resolution except the man's job who did that. Fire this guy. He's dangerous. With the information above you should be able to determine who had that route at the location I described (***************) at the date and time provided. The only resolution I want is this man's lively hood. Good day.

  

  Business Response

  Date: 02/08/2024

  Drivers will honk the horn when backing to assure awareness and perform the maneuver safely. Backing is one of the riskier maneuvers since drivers have a limited field of vision. Other vehicles tend not to pay attention to our backing or rush passed which can cause an accident.  I am sorry that you thought this was deliberate.  I did see the ****** review.  Our driver didnt pick you because of your sexual orientation but was trying to notify everyone that he was backing up.  It is policy for our drivers to honk to assure we are doing everything possible to alert others of our presence when backing. The driver also had other vehicles and an *** truck he was alerting.  He was also wearing a health face mask and only his eyes were showing.

• Initial Complaint

  Date:12/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I left my trash out the night before. We are allowed to leave the trash can, and 2 extra bags next to it. The trash truck came today, and I watched the garbage man lift, and look at the 65" TV box that was left next to the trash with only 1 extra bag (just following their requirements). After he was sure it was trash, he just left it. I picked up the box, and ran after the truck. When I caught up to the truck, the garbage man wouldn't even get out of the truck to discuss why he wouldn't take my trash, as is his job, but instead just told me that the box isn't broken down so he doesn't have to take it. First, I have seen Trash Taxi take TV boxes just like mine, even bigger. If I break down the box, and all of the packing, it would completely fill the garbage can, and I wouldn't be able to throw away trash for a week. Second, I called them while the truck was still in the neighborhood, and was told that the truck was an "arm truck" so it will only lift the garbage cans. Couldn't the garbage man put the box on the arm so it would lift it and throw it away?? I asked to speak to a supervisor, and was sent to their voicemail. No call back. Trash Taxi is a trash removal company, and I pay my bill on time each month! What am I paying for if the garbage man (whose salary my bill helps pay) can decide if he/she wants to take my trash or not? I now have to drag the box back into my garage, and put it out again next week. This is not acceptable! During the holidays, I have seen Trash Taxi take way more than what they "allow". This is not the first time they have not taken my trash, but I am now fed up with it! You are a trash company whose job is to pickup trash from paying customers. Right now you have your clients chasing your trucks, getting back talk from the garbage man (I wish I had gotten his name, as he was rude, and clearly not interested in doing his job). If Trash Taxi comes back with video, I promise I have more since I have 4 cameras facing the street.

  

  Business Response

  Date: 12/13/2023

   

  Thank you for bringing your concern to our attention, and we sincerely apologize for the inconvenience you experienced with our trash pickup service. We understand your frustration and want to assure you that we take such matters seriously.
  We appreciate your detailed account of the situation, and we apologize for any inconvenience. We aim to provide a reliable and efficient service to our valued customers.
  After investigating the incident thoroughly, we found that the box was not broken down but left in tact.  All boxes MUST be broken down for our drivers to be able to pick them up and crush them in our compactor.  Large double ply and triple ply boxes are very hard to crush in our compactor and they can damage the blades or at the very least keep the garbage from being crushed so that we can fit all the other garbage of the day in the truck.
  We will be glad to take it if you break it down and bundle and leave it beside your cart. Our drivers have been informed of our policy on boxes and he is unable to take any box without it being broken down.

   

  If you would like to review our policy I have included it below. 

   

  Collection Guidelines
  If you have any issues with your service, please contact us no later than 24 hours of your service day. You can reach us by phone, email, or text until 4:30 PM Monday Friday.
  Put trash out the night before your collection day. We start early!

  
  Service includes a full cart plus three additional bags outside the cart, no bags over 35 gal. (kitchen size).
  Any bags after the allotted three are $2.00 each and must be called into office at least one business day before service day. This includes residential size 35 gal. trash bags, not contractor bags.
  Customers are responsible for cleaning their trash cans. Keep yours happy by using disinfectant! Your can will stay cleaner longer if you bag your trash.
  
  Personal trash cans will not be serviced as they are unreliable and easily damaged.
  
  Georgia law prohibits us from collecting batteries, tires, oil, liquid paint, or combustible materials deemed hazardous, such as propane tanks or acids.

  
  Bulky materials such as drywall, concrete, bricks, dirt, tree limbs, lumber,  carpet or rocks are not accepted for regular pickup.

  
  Furniture and Major Appliances will be taken if you call the office for a special bulk item pick up.

  
  Cardboard boxes smaller than 25 X 50 inches will be taken if they are broken down and bundled with tape or string. Larger boxes with triple cardboard walls jam up the truck compactor and cannot be taken.

  
  NO BATTERIES of any kind! These can start fires in our trucks.

  
  NO Car parts allowed such as Brakes, Rotors, Tires and ************* These items will not be accepted.

  
  NO metal materials, rods or bars can be taken at the curb as they can puncture our compactor.

  
  Use proper disposal of needles with sharps containers as advised by your physician.

  
  We do not accept dead animals.

  
  Notify our office immediately when moving or transferring service.
  Remember, dont forget to tie your trash bags.
  Note: Any prohibited item placed in your trash cart will have to be removed in order for trash service to be continued for your next service day.  

  Customer Answer

  Date: 12/13/2023

   
  Complaint: 20962887
  
  I am rejecting this response because:
  The box was broken down, it was taken yesterday (nothing changed). You mentioned the driver has to lift the box into the compactor, but the representative I spoke with said it was an arm truck and the driver cant just throw things into it. So you are contradicting yourself. As I stated before, and watched them do it yesterday, the box could have been put on the arm, like they did yesterday. So as stated in my original complaint, your drivers decide what they feel like taking and what they dont. They need to be consistent, and take the trash as that is their job!

  
  Sincerely,
  
  *********************************

  

  Business Response

  Date: 12/21/2023

  Our policy is as stated, below (this was taken from our FAQ page on our website)

  Collection Guidelines
  If you have any issues with your service, please contact us no later than 24 hours of your service day. You can reach us by phone, email, or text until 4:30 PM Monday Friday.
  Put trash out the night before your collection day. We start early!
  Service includes a full cart plus three additional bags outside the cart, no bags over 35 gal. (kitchen size).
  Any bags after the allotted three are $2.00 each and must be called into office at least one business day before service day. This includes residential size 35 gal. trash bags, not contractor bags.
  Customers are responsible for cleaning their trash cans. Keep yours happy by using disinfectant! Your can will stay cleaner longer if you bag your trash.
  Personal trash cans will not be serviced as they are unreliable and easily damaged.
  Georgia law prohibits us from collecting batteries, tires, oil, liquid paint, or combustible materials deemed hazardous, such as propane tanks or acids.
  Bulky materials such as drywall, concrete, bricks, dirt, tree limbs, lumber, carpet, or rocks are not accepted for pickup. A small dumpster is the perfect size to rent and get those items taken away.
  Furniture and Major Appliances will be taken if you call the office for a special bulk item pick up.
  Cardboard boxes smaller than 25 X 50 inches will be taken if they are broken down and bundled with tape or string. Larger boxes with triple cardboard walls jam up the truck compactor and cannot be taken.
  NO BATTERIES of any kind! These can start fires in our trucks.
  NO Car parts allowed such as Brakes, Rotors, Tires and ************* These items will not be accepted.
  NO metal materials, rods or bars can be taken at the curb as they can puncture our compactor.
  Use proper disposal of needles with sharps containers as advised by your physician.
  We do not accept dead animals.
  Notify our office immediately when moving or transferring service.
  Remember, dont forget to tie your trash bags.
  Note: Any prohibited item placed in your trash cart will have to be removed for trash service to be continued for your next service day.

  Customer Answer

  Date: 12/21/2023

   
  Complaint: 20962887
  
  I am rejecting this response because:
  You keep sending the guidelines which does not address this issue! I called the day, in fact, while the truck was still on my street, and I followed ALL guidelines. Your driver picked up the same item, in the same condition the following week. So, the driver who didnt take it, didnt do his job! 
  

  Instead of sending me guidelines that can easily be found on your website, why dont you actually look, and read the complaint? Youve now sent me almost identical responses which do not relate to my complaint. Either you dont care about your customers, or you only know how to be consistent in your responses to the BBB, but not the service I pay for. Once again, I pay $70/month for you to pickup my trash. I chased your driver down because he didnt. The same item was taken the next week in the exact same condition. Never should I have to chase down the truck to take my trash, nor should I have to receive lip from the driver after I run down the street with trash. Do your drivers know customer service? You mailed out a long email about taking gifts, and how much work you put into it so your drivers are compensated. Why not take a look at your customer service, and spend some time working on that instead of getting more money out of people? Or is that all you care about; money? Your trash collectors NEED TO DO THEIR JOB CONSISTENTLY, AND NOT ARGUE WITH CUSTOMERS! 
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:08/16/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for the trash service on June 8th for a QUARTER ( 3 month ) so you could assume that your service would run from June 8th till September 8th. That is not the case they sent me a bill in July with a due date of August 1st, then my service is suspended on the 14th of August. I would like to know why its advertised as a quarter of service for the price they give, but then turn around and suspend the service prior to the quarter being reached. I either want my service for the actually amount of time I paid for, or refund me the difference. This is a very shady and unethical way of operating. Don't tell customers its a quarter of service when thats not what you give.

  

  Business Response

  Date: 08/24/2023

  This customers bill was due 05/01/23 for the quarter of 05/01-07/31. They submitted a LATE payment on 06/08/23 (39 days past due). This amount was $108.25 which includes $83.25 for the quarter of 05/01-07/31 and a $25 late fee. The most recent quarters bill was generated on 07/01/23 to be due by 08/01/23 for the quarter of 08/01-10/31. This payment has not yet been made causing the account to be 23 days past due; therefore, as stated in our terms and conditions the account went on suspension as of 08/14/23 until payment is received.

  Customer Answer

  Date: 08/24/2023

   
  Complaint: 20479443
  
  This isnt a car note or an electric bill where service continues even if Im late. When I paid you guys on 06/08 from the moment it should be three months, when I didnt pay my bill on 05/01 my trash stopped being collected which means zero service was provided. How is the bill I paid on 06/08 cover the month of may where my trash wasnt collected. Sounds like I may need to involve an attorney because god only knows how long and how many people you guys have done this to.

  

  Business Response

  Date: 08/28/2023

  I have explained fully that you are not due a refund and you had service even while you were delinquent for two weeks.  In further research, I have found an old account from your email address that was put on suspension and never paid.  It seems to be your habit.  You can seek an attorney if you wish but the facts are stacked against you and you have a habit of non-payment.  If you are late for any utility, the same is true. 

  Customer Answer

  Date: 08/28/2023

  Yet again, this is a service that is paid in advance so someone pays and then they get 3 months of service the 2 weeks past the bill that guys serviced us when I hadnt paid is what should of happened along with another 2 weeks. There probably is another account from a prior address but I can not stress this enough ITS A PAID IN ADVANCE SERVICE if I didnt pay the other account that means I didnt want it anymore its not like you provided 3 months of service then I pay. Yet again I have zero contract with you guys I paid for 3 months of service which you failed to do end of story 

  Customer Answer

  Date: 08/28/2023

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID .********, , and find that Mediation is necessary.

  Regards,

  *****************************

  

  Business Response

  Date: 08/30/2023

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID .********, , and find that Mediation is necessary.

  Regards,

  *****************************

  

  Business Response

  Date: 08/30/2023

  Better Business Bureau:

  I have documents and information I will present at the mediation with a shared screen.  I am asking that ******************************* be present at the meeting since she is the account holder.

   

  *************************

  Trash Taxi of Georgia