Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/31/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  RC Health Services offers EMT training. Once payment was made on December 7th, not only was their portal down, their "advisor" could not answer basic questions. Additionally their instructor wasn't sure how the licensing worked for ******** and only said "I assume it won't be a problem that we license you in another state and then it transfer over - we haven't had issues before that I know of". And he could not answer the levels of licensing within ********. Additionally, their orientation materials did not match the instructions (ie...it referenced watching a video but there was no video and no one could answer why that was). I did not get through the orientation material and did not start the instruction portion as I had grave concern of their competence. RC Health Services refuses to refund me (even partially). However they have provided no service. All academic programs across the country have allowed for reimbursement. However in this case, RC Health Services took my money and provided no service. They were unable to answer basic questions which made me fear not only the quality of their program but the ability to actually get licensed. Every other reputable academic institution provides refunds within a certain time period. That is all I'm asking for here. They did not provide any service but they did keep my money. That is a horrible business practice and unfair to the consumer. Had I known they were so disorganized at the beginning, I would not have made any payment.

  Business Response

  Date: 01/31/2025

  *****,

  I am not sure who you spoke with or while you are filing a complaint with me as I am in ******* and have nothing to do with our ** *** Program. Unfortunately, our policy states that there are no refunds. Accessing the course is a huge part of the expense of the *** Program.  I would like to help you work out getting started and ultimately completing the program as we do have a great success rate. I am not sure who you spoke to regarding the ** program. Have you submitted a ticket through the student portal and gained assistance? I will also reach out to our instructor team so that they can communicate with you and help you get started. We truly have an excellent *** program and while I understand that you are frustrated, we want you to be successful and will work with you to get you through. We are a very reputable company and have been in business for several years.  Please allow us to assist you in continuing in your pursuit of *** Education.

   

  Thank you!

  ****** ******

• Initial Complaint

  Date:11/22/2024

  Type:Sales and Advertising Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reached out to RC Health regarding the *** program. Since day one they are given the run around. They are unresponsive and change their rules overnight. Regardless, I stuck it out until it was time to start finishing up the class. I did my background check and drug screen 08/08/2024. I reached out multiple times regarding further instructions for about a month when finally, I received an email stating "congratulations, on completing and passing your background and drug screen" on 09/04/2024. In that email I was given incorrect information, so I continued to reach out to no avail until finally receiving an email on 10/14/2024 stating, "an email was sent on 08/29/2024 stating that your background came back with concerns" (paraphrasing the email). However, if that were the case, why did I not receive that email, yet I received the email on 09/04/2024 stating I passed and I could continue? After the email on 10/14/2024, I advised RC Health that I did not have to and could not, per Florida guidelines, provide the information they were requesting. I was then met with the company being unresponsive and uncooperative and have yet to hear back since my last emails on 10/24, 10/25 & 11/06. I want my money back and I want to move on with my life.

  Business Response

  Date: 11/22/2024

  ****** stated that we did not communicate with her. However, the requirements are outlined in the orientation section of her course and throughout her experience and the requirements did not change overnight as she states. ******* **** and I as well as other instructors both communicated with her. However, my communication with her was only as a response to an upset email where I passed it along. After passing the information along to the correct party, she continued to email me despite me not being an *** Instructor who could provide appropriate assistance.  We stopped communication when she stated she no longer wanted to be contacted by us and then continued to email us. ****** stated in an email to me that the state of FL has not cleared her for her license and stated that she has no felony or misdemeanor charges.  However, we do not decide if the individual states will approve someone to get licensed. We simply provide the initial education that allows them to apply for the license. The states decide who is licensed from that point. Unfortunately, she is not a personal student of mine so her filing the complaint against me is not very useful since I am not very familiar with her or her course progress and do not have access to the communication that she received throughout her program

  Customer Answer

  Date: 11/22/2024

   
  Complaint: 22591758
  
  I am rejecting this response because: I am not sure who is responding or who believes they are being singled out. Regardless, I am requesting a refund due to failure to render services as agreed upon. That being said, I will include the email that states, unless a clearance is provided by the state of FL you cannot proceed in the course. Yet now the response is changing again saying, we dont make those decisions. Then why are you asking for a clearance, when you have nothing to do with it? Refund my money as requested numerous times. Furthermore, I advised ******* **** to stop commenting with me because she is unprofessional and rude. 
  
  Sincerely,
  
  ****** *********

  Business Response

  Date: 11/25/2024

  ****** filed the complaint against me, ****** ******. I am not responsible for *** Courses, students or progression. That would be our education department. Because I have not been involved in the previous mentioned items, I cannot accurately provide any additional information as I do not have access to communication that was had with other instructors regarding course progress. I can say that if the State of Florida is not approving something, we are not the State of *******. We are a private educational institution.

  Customer Answer

  Date: 11/27/2024

   
  Complaint: 22591758
  
  I am rejecting this response because:

  I am not sure what you are talking about nobody said you were the stay of *******. I will reiterate, YOU (RC Health) advised that I could not continue in the course due to something (not a felony) on my background from 15 years ago and I was then advised that I would have to provide information to RC Health that stated the state of Florida would allow me to obtain an EMT license. However, there is nothing the state of ******* can provide me because I do not have a felony, yet I was still told I cannot continue in the course without providing the information that I cant get. Either way, I want my money back! I dont care if it comes from you or someone else. You work for the company and you know who to speak with to get that done. I do not want to have to escalate this matter further but I will do so if I do not receive a full refund due to services not being rendered. 

  Sincerely,
  
  ****** *********

• Initial Complaint

  Date:06/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was mislead about the length of time it would take to complete their EMT course. You arent able to see their actual requirements for completion until after you pay. Once you pay the description is very different. Their payment portal doesnt state there is a no refund policy either and now I cant get a live person to speak to about the issue. My son never opened their curriculum to begin the course as we knew he would. It be able to complete the course based on the actual time needed

  Business Response

  Date: 06/25/2024

  The information packet that is emailed upon inquiring details the requirements of the course including the time constraints. This step is completed before an application is submitted. If your son needs assistance, he should contact us using the student portal and someone will respond. Unfortunately, I dont see anyone in our system with your same last name so Im not able to provide more information at this time. If he is a student of ours, we can only discuss the course with him directly due to FERPA laws.

• Initial Complaint

  Date:04/29/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January on January 11/2024 I reserved a seat at the ** health services company to do a renewal ACLS class.I noted some discrepancies with the way they was ushering out the program.Shortly after paying for the program. I received the email not directing me to your website to review the program that I needed to complete. I received the email prompting me that I will have to pay for a online book and make sure that I have proof that I have purchased this online book.I was a little confused and dismayed highlighting that the American heart association platform offers the online book and I do have it already reserved.At that time, I did not feel comfortable with her practices highlighting that she did not send me the link right after purchasing her class. To direct me to the modules that I needed to complete. About 24 hours before I was to attend the class on 1/25/24. I stated to her that I would like to cancel my registration. Because of my concerns of the way she was conducting the process. They did reply to me with an email highlighting that she can provide me with the online book for discount. Again trying to sell me another product that I did not need.I told her that my place of employment has scheduled me for another class. She then stated that she would cancel my registration for the class. And That she will not return my fee that I paid of $140.I stated to her that when I made the payment. I did not see any where on our agreement that I could not cancel this class and lose my money. Also in her correspondence, she Stating that she talked to me about the cancellation process, in which that did not happen. The representative name is Miss ***************************** and she is cc'd in this email her contact is ************ She then email me a cancellation and refund policy that was not on her website. A copy and paste that I did not see in the website. as well as not attached to the pre-purchase process.

  Business Response

  Date: 05/14/2024

  We have previously responded to this same complaint made by ****** a few months ago. Upon registering for our course, she was made aware of the *** Book policy which stated that if she did not have a book, one was required for the class. She claims we forced her to purchase a book. However, a book was not purchased by ****** and we did not collect money from her for a book.  Upon her initial registration, she agreed to the cancellation and refund policy before any money was taken. Despite her not following that policy, our accounting department attempted to reach out to her to refund her money.  She never responded to them and therefore, no refund was given.  Additionally, she continues to file complaints with you, the BBB for the same issue and only stating partial facts.  She paid $140 for an ACLS class that had a 72 hr cancellation policy. Instead of 72 hours, she gave less than 24 hours notice of her cancellation. We offered to try and reschedule her and she refused stating she no longer needed the course. In addition, she was reached out to directly by our accounting team to explain the terms of the refund and asked for her agreement on January 27.  ****** has yet to respond to them over 3 months later, but instead continues to file additional complaints regarding the same subject. At this time, we will no longer continue to address the same complaint.

  Customer Answer

  Date: 05/15/2024

  This is another way to try to get in  contact with the company 

• Initial Complaint

  Date:01/05/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Enrolled in EMT Course Online for the cost of $1500. This program is a self-paced program that "advertises" as easy and flexible process to complete online and for those out of state. I completed this program out of state and flew to another state for the hands on portion. During this travel one course was cancelled in which I had already made travel arrangements. I had to scramble and make new arrangements for a new course in a different state and was told, by the director *********************, I would be reimbursed for the travel arrangements that were not refunded. I emailed her multiple times and never heard back. I continued on with the course. I completed every chapter, every quiz, medical physical and tests, three skills days (out of state) two final exams, the background check, oral board (passed) and other required modules. All I had left to complete was clinicals (2 ride alongs) before I was removed from the program. I paid $200 for a course extension which took ~3 weeks to hear back from (this time gets taken from your extension time). During the end of my course I was frantic to finish and at one point had to schedule a remediation appointment to retake a final exam. I emailed multiple times for 2 weeks trying to get in touch with someone. I have every email thread and every email sent to the program about my determination to finish and their lack of communication with me about how to effectively finish, though I was running out of time. I emailed the director and staff about my lack of time to complete the program. I was never given a clear answer on how to move forward and the allowed me to keep going with the program before I was removed. My last pending task was waiting to be scheduled for clinicals. As much as I would like to complete the program, my ultimate goal is to receive a refund for the money paid for the program, as I cannot get my time back I spent investing in completing this course. I expressed on multiple occasions my main goal was completion.

  Business Response

  Date: 01/13/2024

  Branded, Im truly sorry that you were unable to complete the course in the alloted timeframe. I have taken a look at your course records. Your extension request was approved in 10 days but it looks like you waited 30 days before paying the fee. It also looks as though we waived your no show fees for the classroom dates you did not show up for. You did meet the requirements for a clinical extension as you stated and we awarded you a 30 day extension on top of this. You in total had 10 months to complete the course. This is 5-6 months after you completed your skills days. Regarding the cancelled course dates, I understand that when traveling especially this is a major inconvenience and want to assure you that we make every attempt to avoid cancelling courses and it is an extremely rare occurrence and sometimes unavoidable due to illness or other various reasons. We did reach out as soon as possible and worked to help you reschedule those. Please feel free to reach out us at **************************************************** if we can assist you further

• Initial Complaint

  Date:06/10/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an EMT certification course on 5/20/21 with the anticipation of getting my certification. After 6 months, they told me I had to pay a 200-dollar extension fee because otherwise, the **************** would hold my certification. I paid this and then they proceeded to remove me from the course later when I had one step left to complete. After doing some research, I found there was no ******* law saying my course had to be completed in 6 months. This is why they were able to give me this "extension" to get some extra money from me. After being removed from the course, I requested mediation with the company, and they said they would have me in contact with the *** and COO, and then never responded (its been 10 days since they responded with several emails sent from me). I find it strange that they removed me with one step left, and then offered to put me in touch with the *** and COO, but then suddenly stopped responding