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Business Profile

Apartments

Princeton Place Apartments

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/11/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On December 18th, 2023, I gave a 46 day notice to Princeton Place Apartments. The apartment complex requires a 30 day notice. I moved out and returned the apartment keys on January 22, 2024. On February 1st, 2024, I was billed for $985 for rent a month after I moved out. Since February 1st I have made 24 phone calls, made 5 in person visits and sent multiple emails regarding the situation. I have yet to receive the $985 refund for February’s rent charge nor have I received my $400 security deposit. I have a detailed timeline of actions that I have made to get in contact with Princeton Place Apartments from 02/01/24 to present date. This timeline includes dates of phone calls, emails, in person visit as well as employees that I have spoken with, documentation of proper notice to the complex and bank statements. It is now seven months since money was taken from my bank account without my authorization and 5 months since the property manager said my security deposit will be given back. I have spoken to the new property manager and asked for the next employee in the chain of command and she stated she cannot provide me with that information. I have not heard any updates from the facility. My next action will be to take this to court.

  • Initial Complaint

    Date:06/07/2023

    Type:Sales and Advertising Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.


    Complaint: ********



    I am rejecting this response because:

    I still deserve something deducted off that month's rent. They completed the work on **** *** actually 44 days from complaint. I had to rent hotel room and travel to Columbus at my aunts house to bath and shower . Unacceptable. The roof is fixed but to be on a 2bd1bath with no access to actual bathe or shower is crazy.

    Sincerely,



    ******** ****

    Business Response

    Date: 07/07/2023

    The leak has been repaired; new sheetrock was put back in the ceiling and has been paitned and textured. All of the work is completed. 

    Business Response

    Date: 07/11/2023

    As the property manager, I do not have the authority to issue deductions in rent payments.  I will have to get with my regional manager for that decision to be made.  I do know that she is traveling for the next couple of weeks, but I will send her an email now about this issue and see what,if anything can be done. 

    Customer Answer

    Date: 07/11/2023

     

    Complaint: ********



    I am rejecting this response because: This was the same response in *** that I received when the issue first happened. From Jan when the first time and other issues I Overlooked but the upper management  is always unavailable  is just not acceptable. I need a definite date or answer. 



    Sincerely,



    ******** ****

Princeton Place Apartments is NOT a BBB Accredited Business.

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