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Business Profile

Auto Repairs

Evans Auto Service

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:09/25/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    September 23,2024 the owner of the shop said he was certain that the clicking was due to a door to the air conditioner not opening and closing he said he did a diagnostic test, my question to him was why did you do unnecessary work and charging me $421.56 and my car is still clicking and vibrating worse than before I took it to your shop. While speaking to him he was nasty and rude I’ll never do business with this company again. I want a refund. He didn’t repair any problems I took it for.

    Business Response

    Date: 09/25/2024

    On 09/23/2024 

    ***** **** with a 2010 Chrysler ***.

    The vehicle was running poorly, With a Check Engine light on. ***** **** agreed to a diagnostic charge $107.00(which we didn't charge) due to customer (***** ****) was getting the work done with us. 

    Check engine light showed 2 codes

    P0*** - Multiple cylinder misfire

    P0305 -  Cylinder 5 misfire

    On this 2010 Chrysler ***. Check for Spark. We confirm that cylinder 3 was misfiring due to a bad Ignition Coil. After replacing the Ignition coil. No code for Cylinder 3.

    Cylinder 5 we replaced  1 Spark Plug and 1 Ignition Coil. Due to no signal coming from the Ignition Coil. We discuss with ***** **** 

    that there is a problem with the ECM/ PCM ( electronic control module) . At this time the customer understood that we don't do ECM/PCM replacements. The vehicle will continue to run poorly aka misfiring/ Shaking until the part is replaced. We did suggest that the customer that it to a shop and can preform this task.

    Reason of why we replace parts : Due to misfiring we follow correct procall. After pressure testing the system. Results show no to little signal from the ignition to cylinder 3 and 5. Replacment of the Ignition coil / Fixed cylinder 3 misfire. Following standard procedure we replace spark plug and ignition coil for cylinder 5. After replacement of cylinde 5 parts (spark plug and ignition coil) didn't solve all the problems. Allow us to contunie the diagnostic, which lead to the results of a bad ECM/PCM.

    Noise in dash : Clicking noise coming from the dash, Was explained to the customer. That we would need the vehicle back to us to check vehicle. We did suggest Monday 09/30/2024. For the vehicle to be dropped off to be check with no Diagnostic fee. We are happy to check and see what may/may not be the problem. ( possible a bad part Blend Door Actuator ) if this is the problem we would replace the bad Blend Door Actuator with no charge! After suggesting this with the customer to drop off car on Monday 09/30/2024, Customer hung up the phone with no response. 

     

     

     

Evans Auto Service is NOT a BBB Accredited Business.

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