We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Knit Goods

Yarnspirations

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Knit Goods.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/01/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on ***** **, ****. As of today, ***** **, ****, I have not received my order. I have requested a refund, I even asked about the package. They supplied a tracking number with a link that does not work. According to the email it was supposed to be delivered ***** *****, ****. Then another email with the tracking stated ***** *, ****.

    Business Response

    Date: 05/01/2025

    The tracking was provided to the consumer as the *** parcel was shipped on ***** **th.  We reached out to *** today (***) and they cannot locate the parcel. A full refund of $29.90 has been issued to the consumers **** ending in **** on *** *** for the lost order.  We will file the claim with *** on our behalf, consumer has been made whole.  Consumer also has been notified that the refund has been issued. 

    Customer Answer

    Date: 05/01/2025



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    ********* ****

  • Initial Complaint

    Date:04/28/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased about $90 worth of products from Yarnspirations. Part of my order arrived ***. On **** I sent an email requesting to return the items I had received and cancel my remaining items. On **** I was sent an automated email stating my remaining items had been cancelled with no follow up from customer service or information on the return. I emailed a second time on **** and have yet to receive a response. Im contacting the BBB because I would still like to return these items.

    Business Response

    Date: 04/28/2025

    Original email request to return items was received on ****, and replied to on **** to the email ************************.  Consumer then sent in another email **** and same response was re-sent on ****.  Below is a copy of the response sent (same response sent both times **** and ****)

    Hello,

    Thank you for reaching out.

    We are sorry to hear that you wish to return your purchase.   All purchases on Yarnspirations.*** can be returned for a full refund, less original shipping, if completed within 60 days of purchase.  

    Returns are accepted on unused products only, with the skein band (label) intact.

    Should you wish to return a full or partial order, please include a copy of your packing list in the box and indicate the *** * **** on the the packing list.    Should you not have the list, please use a copy of your order confirmation showing the order number.

    Please send your return to:

    ***** * *****
    *****  ************** *******
    *** ***** *****
    ******* ** *****

    As we do not offer a return postage paid label program, to facilitate the most economical way for you to return your order, it is permissible to re-package the items in any outer box or bag that fits your needs. It is not required to utilize the original packaging from which you received your order.

    Consumers are responsible for return shipping charges of their choice and return shipping charges are not reimbursable.  Refunds will be applied to your original method of payment.

    Unfortunately, we are unable to accommodate requests for exchanges.

     

     

    Consumer is still able to return the balance of her order at any time.  Once received the refund will be issued to her original method of payment.  

     

    Business Response

    Date: 05/16/2025

    Although the consumer has been offered multiple times authorization to return their order for a full refund, this does not appear to be accepted by them, and we are unsure why.  To alleviate further frustration for the consumer, we are allowing them to keep all items received at no charge and we have issued a full refund to their original method of payment. 

  • Initial Complaint

    Date:04/22/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been trying to reach out to the company to return my order and recieve a refund. I have gotten no response. I have sent 5 emails since they day I recieved my package on 3/28/2025 and filled out the form they have online. Tried to call and got the automated message that they were busy and could not answer calls. I need to get my order returned and refunded ASAP.

    Business Response

    Date: 04/22/2025

    We did respond to the consumers request for a return, and emailed an RGA number as well return instructions on 4 occasions.  The dates emailed by us ar 3/28/25, 4/2/25, 4/4/25 and 4/10/25.  The information was sent to ********************, however note that her original order was placed under the email *********************.  No response from consumer to date.

    Note however that we have refunded the order in full, and will direct the consumer to keep the items at no charge.  They do not have to be returned.  A full refund has been issued to her **** ending in **** on 4/22/25.

    Customer Answer

    Date: 04/22/2025

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,

    ******** *********

Yarnspirations is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.