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Business Profile

Manufactured Home Rental

Vineyard Mobile Home Park

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Manufactured Home Rental.

Complaints

This profile includes complaints for Vineyard Mobile Home Park's headquarters and its corporate-owned locations. To view all corporate locations, see

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Vineyard Mobile Home Park has 2 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/09/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to formally file a complaint regarding the unprofessional management and unresolved issues I have been experiencing at my residence, managed by Nekesha D**** and Vineyards Management Group. I have been living in this property for almost a year and have encountered several concerning issues that I feel warrant the attention of the Better Business Bureau.

      Firstly, I received a notice from the property management claiming that my pets are in violation of breed and weight restrictions. Before moving in, I was required to provide proof of my dogs’ vaccinations and breed, along with paying a monthly pet fee and a non-refundable pet deposit, all of which were approved at the time. However, this issue is now being raised almost a year later. I am also aware that other residents with similar pets have not faced the same scrutiny, which raises concerns about the inconsistent enforcement of policies.

      Desspite repeated requests, an important maintenance issue the insulation under the house—has remained unresolved for nearly a year. This ongoing issue shows the neglect in handling residents’ maintenance concerns.

      I would like to bring attention to a far more serious issue. Recently, I was involved in a frightening encounter where the individuals living behind my home pulled a gun on me. Despite reporting this dangerous incident, no action has been taken by the management to address or investigate the matter. Instead, their focus remains on minor infractions like pet policies, while a life-threatening situation goes ignored.

      This management company is acting unprofessionally, neglecting important safety concerns, and treating residents unfairly. I am seeking your assistance in addressing these issues and holding the property management accountable for their unprofessional conduct.

      Thank you for your attention to this matter. Please feel free to contact me for any additional details or clarification.

      Sincerely,
      ***** *********

    • Initial Complaint

      Date:10/09/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been residing at Countryside for one year on Oct 2nd. For this whole year the window in my bedroom has been broken. There has been a different maintenance person here three times to see the window and to say that it needs to be replaced. No one has been here to replace it and my electric bill has been over $300. Now that I have been here over 1 year, I had to remind management that my lease was coming to an end and even since reminding them back mid September, I still have not been given a new lease to sign and now they are trying to over charge me rent for this month. We also have tenants here pulling guns on other tenants and management refuses to do anything about this and the tenant that the gun was pulled on is my daughter so this not hear say but the truth. The new management team is not doing what they are supposed to be doing. They come out early on on Sunday mornings to place notes on tenants doors before business hours. This is unacceptable. I do have the paperwork that was left on my door last evening stating I owe way more than I have been paying as of last evening. I need an explanation.

    • Initial Complaint

      Date:09/23/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My complaint is Vineyard Management is refusing to give me my deposit back due to key being turned in after I moved out. I had an agreement with property manager Ashia ******** that would have be gone by **** ***** The home was vacant by **** ***** I then began to reach out to her let her know that I have moved out of the property for her do a walk through of the home. I proceeded to call with no answer for a week and a half once I had time off of work I stopped by the office. The lady filling in took my information down and one of my keys from me. And another woman reached out to me to take my information down for the deposit back. And she came out took pictures of the house and said I would get my deposit back and now she is gone and the First Lady is property manager now saying it's out of her hands and I owe a balance for a key. I don't have a balance with them I was fully paid up. And now they are denying me

    Vineyard Mobile Home Park is NOT a BBB Accredited Business.

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