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Business Profile

Auto Body Repair and Painting

Performance Auto Collision Center, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Body Repair and Painting.

Complaints

This profile includes complaints for Performance Auto Collision Center, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Performance Auto Collision Center, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:08/31/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      August 2022, spoke to ********************* who seemed caring and invited me to bring my car by. He came across very direct with his answers and that was fine. Once my car was in the process of being repaired, I found ********************* to be borderline rude, matter of fact attitude, and not willing to go above and beyond to address a dissatisfied customer regarding sublet work. Didn't even try to address the matter again with sublet company. Also made mention in a few different conversations via email that I was getting work covered by insurance company that shouldn't have been approved. Who is he to say anything, especially if your getting paid.I went to PAC because I knew you were a high end repair shop and I have a Porsche. I went against my insurance company's recommendation and ended up with egg on my face!I will not recommend anyone because of how I was treated and then trying to bring light to the insurance company about repairs he didn't believe we're related to accident. Again, if your being paid, who is anyone to get in my business with insurance carrier. Very upset and put out with lack of customer satisfaction. I still have a door panel that isn't glued down (of which I didn't know about it being sublet) and I was told it wouldn't be like new, but fact remains it's still not glued down .So Mr * *********************** and/or ***********, would one of you like to show your customer satisfaction skills and contact me about this most upsetting ordeal with *********************?Thank you, *************************** My phone number is on record at your office

      Customer Answer

      Date: 09/15/2022

      I filed a complaint against performance auto collision and we have resolved the matter and I would like to send in another review as to how the manager of the facility handled it with me in a positive manner. Please advise me how I can accomplish this. Thank you ***************************

    Performance Auto Collision Center, Inc. is NOT a BBB Accredited Business.

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