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Business Profile

Auto Services

Autorama of Alpharetta

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Autorama of Alpharetta's headquarters and its corporate-owned locations. To view all corporate locations, see

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Autorama of Alpharetta has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:04/19/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 11/4/2023, the 2013 Chevrolet Equinox was found on CarGurus from an independent dealer, *****************************. ****** ********************* ************) stated that he was an independent dealer, and he was not. He worked under ************************* *************) the owner of Autorama -Alpharetta *************). ****** sold me the car out of his driveway and told me that it had passed emissions and handed me the title. Once I got home, I noticed the title said Autorama -*******. I took the title and the truck to the tag office immediately and this is when I was told that Autorama still owned the truck, and this was not a PRIVATE SALE. After going back and forth with ****** and ****, the title was finally released. I took the truck to the Emissions place on 11/15/2023 and it did not pass. I took the truck to get a reading and the FixFinder gave a code of P0420 stating that it needs a new Catalytic Converter. I spoke with ****, and he said he would correct the problem. I drove to his dealership over 3 times for him to only lie to me and not have any parts or really try to correct the problem. Clean Air Act of GA states all cars must pass.After several missed appointments and phone calls telling me that they ordered the new catalytic converter and that it was in the mail, it finally arrived. I reminded **** that there are 2 catalytic converters in the Equinox and he told me that he knew. On December 22, 2023, the converters were replaced at his facility, Autorama. The Equinox passed emissions and I received my tag on December 26, 2023. On 4/19/24 I took the truck to the ******************* dealership and thy stated that the catalytic converters both need to be replaced and they are old and not working. **** and his mechanics DID NOT replace the converters like they said that they did. I have attempted to contact **** but he is not answering. I know I have been sold a REALLY BAD truck and I would like my money back for my purchase, tax, tag, and title. They can have the truck back.

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