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Review fromBRET S
Date: 05/23/2025
1 starBRET S
Date: 05/23/2025
iars and cheats. they wouldnt honor warranty after i reported to them the rebuilt transmission they installed a week before wasnt shifting correctly. the problem was intermittent so they told me that i should wait to bring it in when the problem came back . i brought it back and they told me they wouldn't warranty it because the their transmission supplier said they werent notified within the warranty period gave them another chance to do right by me but they wouldnt address the problem. i finally agreed to buy a used transmission if they would put it in free of charge. picked it up when it was completed but it was malfunctioning the very next day. wouldnt go into gear and when it did it was slipping and wouldnt go into reverse. i also had them replace the rt front hub. i took to alignment shop because there was a sound coming front the rt ft.suspension. mechanic told me that the rt ft hub wasnt installed properly and the lug nuts weren't tightened. the transmision wasnt filled with fluid. i called ***** at crabapple to tell her that the work done by here mechanic was unsatisfactory. she ignored me. i do not recommend this shop. run away as fast as you can. i spent over $5000 with this shop and my truck is in worse shape than when i brought it in to be repaired. unprofessional!cost me money that i dont as i am a service connected disabled veteran with a fixed ********* the time i brought my truck to them i was homeless (2 years) and was just approved and was given back pay by the v.a. as 70% service connected. spent a lot of that money trying to get my truck fixed . thanks a lot for nothing .
Crabapple Automotive
Date: 05/26/2025
Im sad that you are resorting to the phrase liars and cheats. You came to us after the last shop apparently were liars and cheats as well. Your transmission was out of warranty and we did install a new one for you free of charge which most places would not (after your vehicle sat at our shop for 8 months). We asked you to bring the dipstick that you had (as we could not find another one) so we could check levels, and you did not. There will always be 2 sides of a situation and unfortunately we cannot review the consumer. I assure you that the parts were installed correctly as the extensive test drive would have told us otherwise.
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