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Business Profile

Baby Strollers

Veer Gear LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Baby Strollers.

Complaints

Customer Complaints Summary

  • 7 total complaints in the last 3 years.
  • 6 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/05/2025

    Type:Delivery Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello, I ordered a Veer All-Terrain Cruiser XL on May 6 and delivered on May 15th. Upon opening the packaging my husband and I discovered that the order was incomplete and missing the cupholders. We searched the packaging multiple times and emailed Veer Support on May 26th inquiring for replacements. We checked the packaging again and sent a photo to the Support team saying that we knew with certainty, the cupholders were not delivered.Nine days later, I have not received response from Veer. I am disappointed that the delivery is incomplete. The wagon we purchased was $799.00, which is very high end for a wagon. The cupholders are $30.00 telling me it would cost Veer very little to correct this issue. Instead, I am ignored.
  • Initial Complaint

    Date:06/03/2025

    Type:Delivery Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I place an order over a week ago and the item which was supposed to be shipped within 2 days - has not been shipped.When I attempted to cancel the order, they cs agent said they were unable to since it has been processed by the warehouse. Im tired of getting the runaround by this company and want my money back and order cancelled

    Business Response

    Date: 06/05/2025

    Dear **,

    We are sorry for the unexpected delay in shipping your order *******.  We know that this has been frustrating and we are sorry the inconvenience this caused. At that time you requested cancellation, the order had already processed so we were unable to cancel or modify the order at that time. We are now able to cancel the order for a full refund. The cancellation and refund have been initiated.  Please allow 3-5 business days for the refund to process. Reimbursement of funds will be allocated back to the original form of payment used for the purchase.

    Have a great day!

    Best,

    Team Veer

     

  • Initial Complaint

    Date:03/14/2025

    Type:Product Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a whole system and only for the crusiser xl, I didnt get the seat covers and the hoods. I called to get a refund but the *** said its already delievered and wouldnt help further. Im about to return the system if something doesnt get done. The stroller already came damaged in transit but i was was just going to live with but not this has pushed me over the edge. I want a refund for these 4 items at this point
  • Initial Complaint

    Date:09/20/2024

    Type:Service or Repair Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered the Veer Cruiser All-Terrain Cruiser Wagon and have barely even gotten to use it. Upon our first trip out, the brake never fully released - axel system seemed to be off and the wheel rubbing against the hub making the wagon very hard to push as the brake was partially stuck on. I started the warranty process on 7/23 and it has been lack of communication and satisfaction from there on out. They did try to replace a tire - which didnt help at all. This week the front right tire suddenly fell out while I was using the wagon and I couldnt get it back on - 2 miles from home. I emailed in and after waiting on a response, they asked me to perform some test videos with the brake. In the middle of performing the test, the brake totally malfunctioned and the button got stuck - just by doing the test they told me to do. I asked for a replacement, this has been too much trouble. ** claimed that they saw corrosion on the spring in the pic that I sent in which is totally false - the spring is shiny silver and there is no corrosion nor was there opportunity for corrosion as I have hardly been able to use this. They are now asking me to perform more tests with complicated tools that I do not have access to. As I spent close to $1000 on this, have barely used it, ITS UNDER WARRANTY and CS has been absent, I would like a replacement. With the brake not working and tire not going on, I dont have transportation for my kids for a week now. They also dont have anyone answering their phones or chat system - I have left several messages with no response and only occasionally get an email response.

    Business Response

    Date: 09/23/2024

    This email is in response to the complaint filed by ********* ******** (********* ********). ********* purchased a Veer Cruiser from Babylist on April 23, 2023. She contacted us on July 23, 2024, with a warranty claim due to multiple operational and mechanical issues with her Cruiser, including rear wheel noise, a front swivel that would not stay attached, and a brake pedal that broke and would not operate. She also mentioned that the snack tray, which should have been included with her Cruiser, was missing when she received it in April 2023.

    We stand behind our products with a 2-year warranty (************************************************) and are committed to providing excellent customer service. Our warranty process includes troubleshooting issues to determine the cause of the problems and providing the correct solution, including free replacement parts if the issue is determined to be a manufacturing defect. This process may require photos and videos from the consumer. After reviewing the initial videos of the rear wheel, we provided a complimentary rear wheel replacement and sent her a snack tray at no cost.

    As the issues persisted, we reviewed additional videos and determined that the problems were not due to product defects but rather a lack of maintenance and care. Despite this, we continued to offer assistance and requested further videos to help identify possible solutions. We understand that this can be frustrating for the consumer, but it is essential for determining the proper resolution. Ultimately, we went above and beyond by offering to replace her Cruiser with a new unit, even though the issues were not covered under warranty. As part of the replacement process, we asked the consumer to return her current unit to us using a complimentary pre-paid ***** shipping label, and upon receipt of her unit, a replacement would be sent. We apologize for any frustration this caused.

    We remain ready to provide a one-time complimentary Cruiser replacement once we receive her original unit.

    Thank you for your attention to this matter.

    Sincerely,

    Team Veer

  • Initial Complaint

    Date:09/19/2024

    Type:Service or Repair Issues
    Status:
    UnresolvedMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for a cruiser wagon and a wall set that is white color. I wad told my item would ship 2 days. It has been over two days. I was told they have plenty of cruisers and that I would receive it by 9/19/24 and I never received it and they never shipped the wagon. I needed the wagon for an event. I called on 9/17/24 and was told that I would receive an email back and I never received any email or phone call back. Why would they ship out the wall first and not the wagon? I payed $700.00 for a wagon and they refuse to answer my calls and refuse to contact me back after I was told the cruiser wagon would ship out on 9/17/24 @ 12 pm which did not. Order # ******* placed on 9/11/24.

    Business Response

    Date: 09/20/2024

    Hi *******,

    We are very sorry for the delay in the shipment of your Cruiser and the mis-information you were given regarding the order status.  We realize this has been frustrating and we are disappointed in the experience you have had with our company.

    The Cruiser City has been on backorder. Unfortunately there was a technical issue that was showing availability.  We are sorry it affected the order information that was provided to you.  As a compensation for the error and poor customer service experience you had, we did issue a $100 gift card to you and we hope you this helps make up for our mistake and the frustration it has caused.  We also offered you the opportunity to cancel your order.

    While most of our retailers are out of stock as well, we did find a retailer, Bambi Baby, that has told us they have a few units still in available.  Our customer service team is going to provide this information to you today.  If you would like to order from Bambi Baby, we can certainly cancel your order.

    Please accept our apologies for your experience! We hope you will love your ************.  

    Best,

    Team Veer

    Customer Answer

    Date: 10/02/2024

     
    Complaint: 22308002

    I am rejecting this response because: Fedex tracking number: ************ Veer Gear has not called ***** to have them pick up the items and have shipped to my address. I was supposed to receive them 10/2/2024. I would like something to be done about this issue. Thank you ******* ******* **********

    Sincerely,

    ******* *******
  • Initial Complaint

    Date:08/30/2024

    Type:Service or Repair Issues
    Status:
    ResolvedMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    **************** is not helpful at all. I received a canopy that arrived with marks on it, so I reached out to ask if I was shipped a refurbished or returned item. Instead of answering my question directly, the agent keeps asking if the box was opened/ repackaged/ tampered with upon delivery. I answered no-- it was sealed and fine. They also asked for photos of the packaging, which I did not have, since there were no issues with it and I since recycled the box. Ironically, the actual wagon arrived with a hole/ dent in the box and the wagon itself was completely fine. But the agent seems to only think that there could be an issue with the canopy if its (separate) box had an issue.We go back and forth via email, with me needing to explain again that there was no canopy box issue (they keep asking about the box). I provide a photo of the dirty canopy and get a response back that the agent doesn't see any visible dirt or stains in the photo. They also said I can't return the item and re-purchase a new one because I mentioned I already recycled the box. I just replied back circling the marks in the photo but I am not hopeful I'm getting anywhere so filing this complaint as a warning for other potential buyers.All I was asking for, was a small credit for the likely returned item, since it wasn't a problem for me to clean it myself and use it functionally. This company does not care nor want to make this right.

    Business Response

    Date: 09/03/2024

    Dear *********,

    We are very sorry for your experience with your recent Canopy order.  Customer service will be processing a courtesy refund for your canopy on order 4091307.  This refund will be credited to your original form of payment within 3-5 business days.

    Best,

    Team Veer

    Customer Answer

    Date: 09/03/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ********************
  • Initial Complaint

    Date:06/03/2024

    Type:Service or Repair Issues
    Status:
    ResolvedMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is about a warranty issue with a handle service kit. I been without the proper handle for my Veer Cruiser XL wagon for approximately one month. The company has sent me a defective handle on first go around via ***** ground. On the second and third time, the company sent me the incorrect handle for the Cruiser, NOT the Cruiser XL. On both occasions, I was promised ***** overnight or at least on the third go around. This fell on deaf ears and apparently blamed a "miscommunication" at the warehouse center. The fourth one is pending delivery via ***** (May 31, 2024). However, again, it failed to be sent to me via overnight. The company did offer me a replacement of my wagon xl cruiser (the entire unit) but that would require me to return my existing wagon (which seemed to me more of a hassle since it was the handle and my twins/family utilize the wagon on a daily basis. I was offered a $100 store credit to use for accessories. I am grateful, however, there has been many emails/phone calls/lost work time on this effort for a $799 plus unit. Seeking $300 in store credit.

    Business Response

    Date: 06/11/2024

    Dear ******,

    We are very sorry for your very experience with Veer Gear. This is not the experience we would expect for you to have with our company. We apologize for the time you spent on this issue with us. Your warranty case should have been very simple to resolve.  We are working with our team on the operational issues that created a very frustrating experience. Our customer service team is reaching out to you today with a gift card so you will have a $300 goveer.com store credit. Please keep an eye out for that email. We hope you are back to happy Cruising with your Cruiser and enjoy many families adventures this summer.

    Best, Team Veer

    Customer Answer

    Date: 06/11/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

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