Complaints

This profile includes complaints for Shannon Moses Construction, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Shannon Moses Construction, Inc.

  75 Roswell St Alpharetta, GA 30009-1929

  
• 

  Shannon Moses Construction, Inc.

  3080 Northfield Pl STE 122 Roswell, GA 30076-4911

  
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  Shannon Moses Construction, Inc.

  615 Hembree Pkwy Ste 400 Roswell, GA 30076-4922

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We came upon Moses Construction through our insurance company. Since contracting with Moses Construction, we've encountered numerous issues with business's ability to complete the contracted work, and the company owner's professionalism therewith.The main issue of this complaint is unsatisfactory progress of the job. We contracted with licensee on April 7, 2023. As of today, both bathrooms are still bare to studs with incomplete subfloor installation. Within the time working with the business, we've encountered subpar work in reference to business's subcontracted plumber. It failed city inspection, and corrections have not yet been made. To that end, licensee has shown unable to compel their subcontracted plumber to arrive on scheduled dates/times.As to the permitting process. Our city (*****************) has an efficient permitting process with a 3-day turnaround. Licensee took 3 weeks to complete. During the period of June 9 - June 27 our contractor worked to obtain permits. The typical turnaround for permits is 3 business days. Our city called at least three times to ask me for information needed to complete the permit application. Ms. ***************************** with ************************* informed me that she had to obtain documents from the business to upload to permit application portal, because licensee would not. To date, the business has demanded and received payments equaling $31,120 (rounding to whole dollars) or 82% of the total work order. Business owner uses threats to delay work even further if payment demands not met. Also uses threats to exit the job when my husband questions their methods of project management.To date, our bathrooms are still bare to studs and partially open subfloor. Our family, including 3 children, are without working tubs or showers in our home. We are forced to rely upon hotel accommodations provided by our insurer with no job completion date in sight. Photos are attached.

  

  Business Response

  Date: 07/28/2023

  I have attached a factual timeline of events from start to finish. The timeline will show the complaint made is false. This has been a repeated issue with this customer. The time related expectations have been unrealistic and unreasonable at best. It takes time to obtain approvals from insurance companies regarding supplement work. It takes time to obtain permits. The attached timeline will show we passed the rough building inspection the morning of July 19th and I had a crew onsite that afternoon installing insulation and sheetrock. I had crews working every day until they had a functioning bathroom. The claim regarding payments is completely false. The customer paid the deposit per signed contract then paid two change orders related to adding a large amount of plumbing and electrical needed to bring the property to code. I will not be completing any additional work for this customer. Please advise if additional informatio is needed regarding this complaint. Thank you 

  Customer Answer

  Date: 07/29/2023

   
  Complaint: 20333321
  
  I am rejecting this response because:

  While it's in our best interest to discontinue working with Ms. ********************** and her company, we reject her decision to do so by breaching our contract. Ms. ********************** has had abundant opportunities to remedy the complaints we've brought to her by offering clear, helpful answers to our concerns throughout the job; from scheduling work to project timelines and billing practices. Had we received such from her, we believe we wouldn't be in the midst of a formal complaint with her company and herself. 

  Ms. ********************** asserts that our claims regarding our payment history are "completely false." Denying our statement about payments does not disprove it in any way. Attached you will find a complete record of payments made by *** and I, and record of one payment on our behalf from our insurance company. *********************, the insurer directly paid $1593.02 for additional plumbing covered under policy to Ms. **********************. Documentation is available to prove this. 
  

  I have included the only contractual documents  Ms. ********************** has been willing to provide to our insurance company and us in the course of our contractual relationship. It includes the original contract with the original job cost, and the terms thereof, including the timing of when the deposit and balance (including any supplemental/increased costs are to be paid.) Please note that Ms. ********************** has deviated from payment terms outlined in her own contract by demanding supplemental payments up front. Even so, we complied with those demands, and Ms. ********************** has received $31,120.21.

  The cost of the job did increase as a result of additional plumbing and additional electrical work. Please see the attached repair estimate which was updated to reflect the added plumbing and electrical work. I and my husband have explicitly requested an updated contract, reflecting the most recent estimate and work order, but the request was never acknowledged. I explicitly requested an account statement reflecting the payments and remaining balance(s) and was told by Ms. ********************** that she does not generate statements. Supporting documentation is attached include:

  -All requests made by myself and my husband for updated contractual and accounting documents.

  -Ms. **********************' explicit refusal to provide an account statement, and a detailed discussion about billing practice and job progress.

  -Concerns addressed to our insurance company on 7/25 about the work order and work being done, with Ms. **********************' cc'd. (No response was made by her.)

  As such, we and our insurance have paid $31,120.21 to ********************** Construction for the repairs to our home as detailed in the attached, most recent version of the Repair Estimate. Now that Ms. ********************** has exited the contract without completion of performance thereof, with said monies paid (after numerous attempts to gain clarification of her billing policies), we are prepared to dispute any further claims by Ms. ********************** of any other balances outstanding. 

   

  

  Business Response

  Date: 08/14/2023

  I am unwilling to complete the masterbathroom work due to the lack of integrity displayed by *** & ***************************. Both have made false claims about myself and my company. They have both made false allegations via email to their insurance company. A false derogatory review was made by ***************************. A false complaint was filed with the department of insurance claiming I am operating without a license. I am willing to address any issues regarding workmanship of completed work. I am willing to have my plumber finish his work in the master bathroom so he may warranty all plumbing work. I am willing to warranty all work completed. I am willing to address any issues with the final invoice.  If the consumer is disputing any part of the timeline provided, I am able to upload texts and or emails to back up the timeline.  If the consumer still finds this an unacceptable answer, I ask she be more clear about what she wants to resolve this complaint. 

  Customer Answer

  Date: 08/14/2023

   
  Complaint: 20333321
  
  I am rejecting this response because: 

  All complaints made to and against Ms. ********************** and ********************** Construction were made from good faith concerns that arose when *** and I were in course of doing business.  
  Ms. **********************, as the company owner and project manager had EVERY chance to resolve our concerns and complaints with professionalism and civility. We had several, specifically owing to 1) subs not showing up when scheduled, 2) a sub who showed up when not scheduled and performed a day's worth of unauthorized work that did not match with the order.She chose to respond instead with threats, intimidation, slanderous statements to her subcontractors about us which we have seen in writing, and ineptitude in communication about the job. The review we wrote was based on factual experience with her company which unfortunately was negative, due to the poor integrity of character displayed by Ms. **********************. We concluded that all efforts by us to resolve problems directly with her were spent. It was a last resort.
  All aforementioned reviews and complaints submitted were made with no interest to harm Ms. ********************** or ********************** Construction, but to protect our home and family from further distress and damage caused by same. 
  There was no complaint to the licensing board alleging practice without a license. The complaint was to address whether a deceptive practice took place while contracting. 
  
  It is **********************'s prerogative to dismiss the problems we had with the business as "false statements," if she chooses, but it does not reflect reality. We, too, have photographic evidence, text messages, and documentation to support our position. Vacating a contract with unfinished work (including inferior work)  when the contractor willfully refuses to allay customer concerns--then, blaming alleged customer "lack of integrity" as the cause, is unacceptable.

  Sincerely,
  ***************************
  

  

  Business Response

  Date: 08/21/2023

  THE CONSUMER'S INITIAL COMPLAINT WAS THE PROJECT HAS NOT BEEN COMPLETED IN A ****LY MANNER. THE CONSUMER STATED I HAVE DELAYED THE PRODUCTION OF THEIR PROJECT. I PROVIDED A FACTUAL ****LINE OF EVENTS DETAILING THE **** SPENT OBATINING INSURANCE COMPANY APPROVAL AND THE PERMIT, THE CONSUMER HAS RESPONDED TWICE SINCE ****LINE HAS BEEN SUBMITTED AND HAS NOT DISPUTED ANY PORTION OF THE ****  LINE. IF THE CONSUMER DOES DISPUTE THE ****LINE AND IS STILL CLAIMING I AM RESPONSIBLE FOR PROJECT BEING DELAYED, I AM HAPPY TO UPLOAD DOCUMENTS TO SUPPORT THE ****LINE. I AM REQUESTING THE CONSUMER RESPOND AND BE SPECIFIC ABOUT ANY PORTION OF THE ****LINE SHE IS DISPUTING. I AM NOT WILLING TO COMPLETE ANY FURTHER WORK FOR THE CONSUMER DUE TO THE CONSUMER FILING A FALSE COMPLAINT STATING I AM WORKING WITHOUT A LICENSE. THE CONSUMER ADMITS IN THE CLAIM THAT SHE KNOWS I HAVE A LEGAL DBA BUT SHE STILL FALSELY FILES THE COMPLAINT. IF THERE IS ANY ISSUE WITH QUALITY OF WORK PERFORMED, I AM HAPPY TO ADDRESS AND CORRECT. I HAVE RECENTLY RECEIVED A LETTER FROM THE CONSUMER'S ATTORNEY STATING THE CONSUMER IS UNWILLING TO PAY FOR WORK COMPLETED. THIS IS UNACCEPTABLE AS THERE IS NO KNOWN QUALITY ISSUE WITH WORK COMPLETED. THERE IS STILL NO MENTION OF ANY ISSUES WITH QUALITY OF WORK. THE CLAIM THE PROGRESS  WAS DELAYED BY ME IS A SMOKESCREEN FOR THE CONSUMER TO ATTEMPT TO JUSTIFY NOT PAYING FOR WORK COMPLETED.