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Business Profile

Childrens Parties

Main Event Entertainment

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Childrens Parties.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/30/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In April I took my son out for a mother son date as a gift for his patience as I recovered from maternity leave. I'll start by saying the only kind person in the building was the door *******. When I arrived to the counter the cashier never smiled or greeted me. She just wanted to know what did I need by saying, yes? I asked if she could tell me about the packages. She asked what did I want to know or didn't understand when a blatant attitude. I told her nevermind. I'll buy whatever I can for around $90 bucks plus a game of bowling. I got our game card and went on to bowl first. After eating I tipped the waitress in cash. On my way home, I later found out through my bank statement that a larger tip had been added to my total. I tried disputing the tip through my bank but the bank declined to help because I initiated the transaction. Back to the facility, after bowling, we tried playing numerous game. None of which worked. We spent most of the night going back to the coin claim center getting credits returned to our game card because nothing was working. After ***** minutes of the same problem I asked for a refund. The said they could not offer a refund. I asked them how can I get my money worth if the games arent working. The manager ******* told me to come back and try again another day or try the ********** location which is nearly two hours from my home. I never got a chance to use the game card. $160 plus dollars down the drain. I will NEVER patron this business again. The location is overall ghetto. I booked tickets to the movies above this place and couldn't get in because of a huge brawl that caused police to block all entrances. Again, loss of money due to this business because the movies does not offer refunds or reassign tickets after the start of movies. My bank was unable to assist me with getting my money back from main event.

Main Event Entertainment is NOT a BBB Accredited Business.

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