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Business Profile

Computer Software

Carrier Assure Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 11 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/18/2024

    Type:Customer Service Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am owner of a trucking company, ***************** , mc ******* , Carrier assured has given me a negative score preventing me from getting loads booked through brokers. I cant dispute the claims or see, unless I purchased a membership, and I have no way to remedy this and they not helping or telling me what I can do to remedy this situation

  • Initial Complaint

    Date:09/20/2024

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was denied a load with a freight broker stating an F rating. I have attempted to contact Carrier Assure to inquire how they reached this rating with no reply. Based on the information from their website it pulls data from multiple reports such as dot performance and inspections. All of which we have passed with ZERO issues. We have been in business for over 1 year and are a preferred carrier to some high value, white glove service clients. Placing small businesses with this type of rating for no known reason makes it difficult for them to survive. We have the knowledge and experience for the job we just simply started to do it for ourselves instead of the big companies. I would like the chance to understand the rating and get it corrected.

  • Initial Complaint

    Date:08/15/2024

    Type:Order Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 8/14/24 my business received an email from Carrier Assure stating that my company has been reported for suspicious activity. When I looked further into the issue, it seems my company was reported to Carrier Assure BY Carrier Assure. I do not do business with them, as they are a 3rd party company that freight brokers may use during onboarding when working with a motor carrier. I am a motor carrier. Carrier Assure has now created a profile for my company and now is slandering the reputation of my business to current and potential customers and clients of mine. I have asked for this to be removed immediately. I am being told that there is nothing that I can do but purchase a membership to Carrier Assure. I do not need a membership as I do not do business with them at all or have ever had contact or business with their audit team, nor does their audit team know a thing about my business operations outside of what is public information in this industry through FMCSA etc. As a small business owner/operator, I should not be forced to pay another company to not slander my business to others. It is my belief this is all but blackmail to get carriers to pay for membership. Reports need to be removed ASAP and I need to be contacted for immediate resolution.

  • Initial Complaint

    Date:06/28/2024

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am the owner of RRS Vision LLC, a transportation company. Carrier Assure is a computer software company that provides data to brokers. On June 28, 2024, I attempted to book a load with *** Transportation. **** uses this service to determine if a Carrier has any question issues. Carrier Assure gave me an F rating using outdated information. Furthermore this company provides no direct contact and operates in the shadows. Reporting negative information without an ability to resolve the data is unacceptable! My business was denied a load opportunity worth 1500 dollars. I sent an email to Carrier Assure requesting that my information be updated. No response. I would like BBB to contact this company and have them contact me directly, so this situation came be resolved.

  • Initial Complaint

    Date:05/29/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am owner of Shotgunn Trucking, a transportation company. Carrier Assure is a computer software company that provides data to brokers. On May 21, 2024, I attempted to book a load with **** Transportation. **** uses this service to determine if a Carrier has any question issues. Carrier Assure gave me an F rating using outdated information. Furthermore this company provides no direct contact and operates in the shadows. Reporting negative information without an ability to resolve the data is unacceptable! My business was denied a load opportunity worth 3000 dollars. I sent an email to Carrier Assure requesting that my information be updated. No response. I would like the BBB to contact this company and have them contact me directly, so this situation came be resolved.

  • Initial Complaint

    Date:02/13/2024

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello,My name is *****************************. Husband, father of two girls. We live in ******** **. My wife was Cheif Nursing Officer at ******************* in ******** **. Upon needing to Vaccinate as Urgent Responder for Covid, my wife suffered (4) Strokes. Leaving her disabled. She suffered brain injury and is now partially paralyzed.By God's ***** we are doing our best to raise our children and provide them with the best education we can. Both our girls have excellent grades. Our youngest has been accepted to ***************************** she has a 4.4 gpa. I am a recent Trucking owner operator of which I run under the ********* of ******** Xpress. DOT NO: ******* MC NO: ******* ******** Xpress has an immaculate record with DOT, no citations or no violations reported to the ***************** Score or ****************** of *************** We are carriers for major shippers like Amazon, ************* and **** ***************Over two months ago we contacted **** Transportation to book a load and were denied access to the load board application. We called for a Live agent, ****** at **** Transportation who explained to us that the issue stemmed from Carrier Assure's score, an "F" to ******** Xpress. This score does not represent the score from the ****************** of ***************A large portion of our business depends on the ability to book loads on RTS. We are suffering major loss of opportunity. We have attempted to contact Carrier Assure through the portal, via the brokers at **** Transportation and by email. Every week we send several messages. We have yet to get a reply. Absolutely nothing.We have gone above and beyond to ensure that our business is in compliance, clean, healthy and safe.We need our records to be corrected and reflect the hard work and dedication we have applied to our trade. We take pride in what we do!We also MUST take care of our families.

  • Initial Complaint

    Date:01/23/2024

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 15th we contracted a load with **** Transport through our MC#******* for a pick up of 11/20 and delivery 11/21.We are an over dimensional specialized carrier whom pre-books our freight in advance due to our loading schedules with cranes. On Nov 17th we were notified by the jobsite that our crane apt from Friday had been pushed out which in return would affect our loading schedule for the **** load.Our offices immediately contacted the Broker/Freight Agent ***************** to notify him that we would not be able to cover the load and wanted to give advance notice so he had time to cover the load for Monday 11/20/2023 pickup and delivery on 11/21/2023. He asked if we could pick up on Tuesday or Wednesday to cover it and I let him know with as bad of scheduling issues we were having and a possibility of not getting offloaded on Sunday 11/19/23 that it would not be fair for me to commit to the load. This Broker/Freight Agent for *********************** was not rude nor did he indicate he would send a bad report against us to this third party reporting agency. Furthermore, have them post to other Brokers that we are an "F-Rated" Carrier for circumstances that arrose beyond our control. We attempted to give as much adavance notice as possible not to leave the broker hanging knowing we were not going to be able to cover the load.This third party reporting agency has NEVER reached out to validate the alleged claim and I want this post and rating against our company removed!!!!!!!!!!!!! I have several brokers that will attest to our company worthiness and reputation in our very specialized line haul

  • Initial Complaint

    Date:12/31/2023

    Type:Sales and Advertising Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I on a carrier company. I recently attempted to book a load on truck stop and was told that I could not because carrier assure had given my company an F rating. This is a third party company that has been around for two brief years. They do not provide a phone # nor address to contact them. They do not return emails. There is no way to dispute these claims

  • Initial Complaint

    Date:12/13/2023

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My name is ******************************* and I am the owner of ************ Inc.I am contacting you because today I called about a load posting at DAT by **** Transportation and I was rejected by the broker based on the notes and unreliable informations provided by your company Carrier Assure system.I would like to know what exactly is about my company in your system and who wrote it.Please let me know about it ASAP ************************************** ************ Inc. -Owner

  • Initial Complaint

    Date:12/12/2023

    Type:Order Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I OWN AND OPERATE A TRUCKING COMPANY IN ********** AND I USE THE **** MARKET TO FIND AND BOOK LOADS FROM BROKERS. TODAY I WAS INFORMED I HAVE A CARRIER RATING OF AN ( F ) FROM THIS THIRD-PARTY COMPANY AND IVE NEVER HEARD OF THIS COMPANY NOR WAS I NOTIFIED OF ANY INFRACTIONS OR MISTAKES THAT MY COMPANY HAS MADE FOR THIS COMPANY TO PUT SUCH A DETRIMENTAL CARRIER RATING OF AN ( F) THIS IS HURTING MY COMPANIES REPUTATION AND OUR LIVELIHOOD AND THIS COMPANY HAS NOT PROVIDED ANY INFO OR WAY TO DISPUTE ANY INFORMATION IT HAS BEEN USING AGAINST MY COMPANY

Carrier Assure Inc. is NOT a BBB Accredited Business.

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