We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Dental Supplies

Impact Protection, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dental Supplies.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/19/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased an impact mouth guard from this company, product came damaged/ took almost a month after being marked as shipped to arrive. Reached out to company (Impact Protection, LLC) in order to request a refund and to return original product as it is not even remotely close to as advertised, and doesnt fit my mouth in the slightest without a tremendous of amount of pain. Company response was to wait another X amount of months, and go through the entire process again (which would have taken another 2-3 months to accomplish, potentially with the same result, at the expense of my time. Was told by company that no refund would be issued, and was given no realistic solution to sending me a fairly expensive product that was not as advertised. (Warped, not molded correctly, not to customer satisfaction expectations).

  • Initial Complaint

    Date:07/08/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered their product, which is a custom mouth guard. They sent me the wrong mouth piece. It was clearly made from someone elses impressions. Also it came in far from advertised and when I asked for a refund the customer service rep told me there is no refund policy. However, this is not stated anywhere on their website.

  • Initial Complaint

    Date:03/27/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    March 22nd I purchased a Quick-fit mouthguard thinking it was a custom fit. I paid a total of $118.93. Since purchasing I had gotten no order confirmation, but had received multiple promotionals. After a while of no updates, I called their line to see what had happened. Apparently another email that I did not recognize had autofilled and I did not receive the confirmation or order number (*****). Because of this, I had not seen the confirmed product name and it had already gone into production (it has a custom design as well). When I called I was told it was too late to make adjustments and that there is no refund or anything. The best they could do was offer to discount a new one. I do not have the liquidity to purchase another mouthguard for $70 (including the additional shipping costs) after having paid over $100. I told them I would happily pay the remaining cost of the custom fit, as that was the only reason I visited their website in the first place, but they completely dismissed it and I was told that I would LOVE their quick fit (multiple times). I only was looking to purchase a custom fit mouthguard because of problems with quick fits in the past (partially due to my severe TMJ), and now I cannot because I spent all that money on a quick fit unwittingly. If I wanted to purchase a quick fit, I would have driven to ******* and picked up a shock doctor, as its basically the same thing and quality.

Impact Protection, LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.