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Business Profile

Diver Supply

Sea Ventures

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:02/12/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My son received his open water certification from sea ventures aka diventures. In the beginning it was a smooth process. We had no knowledge of anything pertaining to this sport. Green wasn't the word! The 1st ********** explained everything very well & was very patient with us learning. My son loved it.Because we live so far, wasn't easy to stay active w/ the company, in addition it was kinda difficult to find peers with same interest. We were learning as we go, that's all we could do. He had to take a refresher or 2 to maintain active status & again the ********** was very informative and helpful explaining the hows and whys. Well April 2024, was his first major dive in *********. Everyone there was pretty much a scuba veteran & older or had scuba parents. I stayed on boat as they dived. They even provided a partner for my son to ensure his safety. The problem we encountered was, the **********, ****** was not very helpful. He explained very little, & pretty much treated us with ********************** My son was lost when it came to logging in information. & was told they would settle that in the end. Because it wasn't explained to him throughly, he figured it would be like the other times. They would go to a back room & do it together. Mind you this is his FIRST major dive. But that wasn't the case, Everyone pretty much had a digital device to log. We didn't even know we were to do it on the app. Because for open water he was taught to use his logbook. Nobody told us different. Once we got back to GA & found out it was supposed to have taken place in **, we were confuse. Like why would he not make sure a newbie was good? & we asked beforehand? Over the months I tried several times to get this taken care of & been ignored & sidelined, & treated as if it was 100% our fault. This sport is not cheap & I have been patient. We paid for those log hours we should get it! This experience made me seek other facilities & not recommend for new black divers.

    Business Response

    Date: 02/23/2025

    Customer was contacted in regards to complaint. Upon research, we found that the diver did have 4 dives logged, which could be the initial certification dives since the customer stated her son has only done the initial training dives. The customer is sending screenshots of the digital logbook to verify if the dives were credited or logged from other activities. 

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