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Business Profile

Durable Medical Equipment

Mobility Plus Alpharetta
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:07/18/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    June 30, 2024 Was told after the stairlift was install and not working that there are no refunds would like to get this resolved per letter and pictures attached.Thank you,

    Business Response

    Date: 07/19/2024

    Hello, 

    Please find our response attached. Our mission is to help people with mobility challenges to age in place, or thrive in assisted living, and to help veterans receive the support they deserve by working as a vendor for the ***** of ********* Affairs. Additionally, we strive to help those living with chronic degenerative diseases to safely gain or maintain as much independence as possible. We commit to operating with integrity and transparency at all times, and with every customer. 

    Although ********, and *****'s situation is unfortunate, and very frustrating for them, it does not warrant return or refund of the item. ******** paid the initial deposit for the lift, but then stopped payment on the check for the balance. As a result, they are now in possession of an item for which they have not completed payment, and which was clearly stated is non-refundable. In the state of ******* this constitutes theft. 

    We will move forward as stated in our demand letter from our attorney to collect all monies owed to us for the work performed. 

    Thank you, 

    **** and **************** (owners)

    Mobility Plus Alpharetta

    Customer Answer

    Date: 07/21/2024

     
    Complaint: 22011562

    I am rejecting this response because we have not received a refund and the chairlift is still in our home.

    Sincerely,

    *****************

    Business Response

    Date: 07/25/2024

    Hello, 

    Correct, per our clearly-written return policy, stair lifts and other installed items are not returnable. 

    Thank you, 

    Mobility Plus Alpharetta

    Customer Answer

    Date: 08/05/2024

     
    Complaint: ********

    I am rejecting this response because:

     

    Ms. *****, once you remove the stair lift you will not continue to dun me or my sister *** for the rest of the money, correct?.  

     

    Reference: BBB complaint number #********

     

    Regards

    *****************

    ************



    Sincerely,

    *****************

    Business Response

    Date: 08/12/2024

    We removed the stair lift from the Ash home on 8/12/24, and are not pursuing collection of the remaining balance. 

    Customer Answer

    Date: 08/13/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****************

Mobility Plus Alpharetta is BBB Accredited.

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