Complaints

This profile includes complaints for Ear, Nose, & Throat Institute's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Ear, Nose, & Throat Institute has 15 locations, listed below.

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  Ear, Nose, & Throat Institute

  2365 Old Milton Pkwy Ste 300 Alpharetta, GA 30009-2140

• 

  Ear, Nose, & Throat Institute

  2140 Peachtree Rd NW STE 360 Atlanta, GA 30309-1316

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  Ear, Nose, & Throat Institute

  3330 Preston Ridge Rd STE 240 Alpharetta, GA 30005-4540

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  Ear, Nose, & Throat Institute

  1485 Jesse Jewell Pkwy NE STE 220A Gainesville, GA 30501-3801

• 

  Ear, Nose, & Throat Institute

  81 Northside Dawson Dr STE 203 Dawsonville, GA 30534-7164

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/13/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4-15-24, I wrote a check and mailed it to settle the balance on my mother's account (***** *******). On 5-8-24, we received a bill from ENT Institute stating that her balance was past due. Since there were issues going on with the **** during this time, we assumed the check had been lost in the mail. Therefore, on 5-14-24 I stopped by in person with another check to pay the balance on mother's bill.After checking with the bank, the original check was processed on 4-25-24! I immediately contacted ENT Institute and was told by the receptionist that she would put in a request for a refund. I have been trying since that time to get refunded, but I keep getting the run-around.Apparently, ENT Institute has changed billing companies since May 2024, and they told me I had to contact the billing company they were using at the time (which I have done several times - all documented) and received the same run-around and underhanded tactics from the billing company. I've also reached back out to ENT Institute numerous times. Each time they tell us there is nothing they can do. We have STILL not received a refund on my mother's account! Whatever billing company *** uses, ultimately ENT Institute should be responsible for giving a refund, since that is who the checks were written to. This is a pitiful way to treat a DEMENTIA patient whose only income source is a measly monthly social security check. All we want is a refund of what is owed us on mother's account!

• Initial Complaint

  Date:04/22/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 02nd I had an appointment for my first Immunotherapy injections. I checked in at the self-check-in kiosk and paid a $45 copay. When it was time for my appointment I was told that my immunotherapy vials were not available and that my appointment would need to be rescheduled when my vials were in the office. I did not receive any services that day. When I asked for a refund for my copay I was told that I had the OPTION to keep the charge on file for a future service or be refunded. Since I knew that immunotherapy was fully covered by my insurance without a copay I asked to be refunded. I was told by the person at the front desk that they would contact billing and billing would issue a refund. When my vials became available in October I asked about the refund at that appointment and was told that I would get a call from billing in the future. At my next appointment in November I again asked for a refund and was told to contact billing directly. From November- January I was out of the country and did not contact the office about the refund. The following notes are taken from my contacts with the billing department beginning in February.02/15 SW ***** who said that she would look into the refund.02/28 SW ***** who transferred me to ***************** sent message to management and sent it to accounting requesting refund. 03/15 SW ***** who Sent email to Valencia and billing manager.03/19 Valencia left message that I should be receiving a refund check soon. Mentioned that the wait time was due to an error on her part and that she would have the check expidited to my address on file.04/16 SW ******* who left message with accounting asking why I haven't received my refund.04/22 SW ***** who told me to contact the office manager because ******* has contacted accounting several times and they are not issuing the check.Left message with receptionist about having office manager call me back.Office Manager did not call back.

• Initial Complaint

  Date:12/12/2023

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought hearing aids from this establishment and signed paperwork that stated that adjustments and having them fixed would be provided by ENT Institute until August ****. A couple months after I received the hearing aid they all of a sudden had most physicians and staff leave and couldnt help me with my hearing aids and told me I would have to find someone elsewhere to fix them. When looking for someone, every where I searched is going to charge me over $200 to see me. This was supposed to be included in the purchase of my hearing aids. I am an 87 yr. Old man on a fixed income. I wouldnt have spent all this money to a company that wasnt going to honor the contract that I signed. No one can seem to help me and when I have called the office, the people that answered the phone even said that this company is sketchy and is scamming people. I am looking for some type of recourse. This is terrible that a company can scam elderly people.

• Initial Complaint

  Date:11/14/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April ll,2023 I had my hearing appointment at ENT with ************. At that time it was recommended that I needed hearing aids due to a significant loss of hearing at which time *****************************, Doctor of Aud. CCC-A did a hearing loss assessment and offered the Phoenix Hearing Aids. It was recommended that the Premium would give me greater range to adjust hearing levels @ the cost of $6,000 which would included a warranty of 3 years and unlimited visits for 3 years. I was to return October 26, **** for next adjustment.. At that time I was told that The Hearing ************* was no longer there. I was given a card for another *************** No one would explain what had happened. I have repeatedly tried to contact someone to find out how I was to proceed in setting up my $6,000 hearing aids but no one would return my wife's call who acted on my behalf. The hearing center I was referred to said they were deluged with calls with the same problem and they would accept me as a patient but I would then have to pay $75 a visit and they would not honor the warranty. The only answer I got from ENTInstitute is ****************** is no longer a part of their office. However the contract we signed clearly says "****************** at **** ***************************** Institute" and the phone recording still gives testimonies about how great they are and "treat you like family". Listen to the ********** station. After contacting Phonax they also said they could not help us and the warranty would only be good through the purchasing source. ENT Institute should be held accountable for my contract, not notifying us, not completing the initial set up or honor our signed contract. I have copies of the contract and payment in full up front ($300 deposit and $5,700 on receipt of hearing aids). They knew of this problem in May according to one of their staff I talked to by phone. I am not the only one faced with this problem. We need a $6,000 refund so we can go elsewhere.

• Initial Complaint

  Date:11/09/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a patient of ********************* with The Ear, ***************************** Institute back in December of 2021. I didn't need to pay a copay because I maxed out my deductible for the year. I was told to pay it, and they would refund me once they checked with insurance. I never received a refund, so I contacted them in April of 2023 to request the refund. I never received it. I contacted them in October of 2023 and asked for the refund check again. I was told the request would go in, and they would process it. At that time, I also sent a message via their online portal requesting a refund. I am told they are backed up and don't know when they can refund me because they are backed up. This is unacceptable billing practices that needs to be addressed. - I copied the exchange from their portal and provided two additional contact confirmations via my phone calls to both their main line ********** and their billing **********

• Initial Complaint

  Date:08/30/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please see the attached document for a full description of the situation. Supporting documents are getting mailed to me now. Once I receive them I'll be able to give you guys exact numbers.

• Initial Complaint

  Date:07/10/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First, when I had my appointment, I was seen by the PA, who put a camera down my nose without using a numbing spray. It was very uncomfortable, somewhat traumatic. Anyway, surgery was scheduled. Now I had to fill out preop paperwork. One of the forms said I could reschedule but cancelling 14 days before the surgery meant you have to pay $750. I thought long and hard about it and decided to go through with it after all my time off at work was approved- all I needed was my FMLA form filled out by the doctor. The form has been there since 6/5 and I inquired about it after I forgot to get it from them on my preop office visit. I called that same day and a message was sent to *****, the PA about filling out my form. When he didnt respond, I sent a message to Dr. **** He had someone reach out to me saying it will cost me $75 to get my paperwork done!! My claim for FMLA was closed for lack of evidence. Who does that! This sent me over the edge. I know longer feel safe or comfortable around this provider. I am asking that we part ways without any punitive damages to me. I dont want this doctor to perform my surgery!!

• Initial Complaint

  Date:05/26/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The words, It is what it is, should never be uttered by a doctor when talking to any patient, but especially a very elderly, disabled patient. In a January 13, 2023 office visit, those were the words Dr. *** said to my mother and me as he announced that he couldnt help her because she was unable to transfer from her wheelchair to his exam/procedure chair. He attempted nothing to help her and offered no work-around, except to say that we could bring her back on a ******. Then he might be able to access her ear with his equipment.When we booked the appointment, we advised the scheduler that my mother is wheelchair-bound. The scheduler asked no further questions about ability, questions that might have helped them ascertain that their office might not be able to accommodate her. When I told Dr. *** this, his response was that his patients can usually transfer themselves from wheelchair to exam chair. Was he making the illogical, easily disprovable assumption that all people in wheelchairs have the same ability level? Additionally, he extended no apology for our wasted time and effort needed to physically get Mother to his office. After doing nothing, the practice billed **.Since receiving the first billing for $112.83 from this practice in February (a lot of money for an elderly, disabled person in a nursing home), I have tried every month to reach someone who can address the issue. In addition to calling, *** posted messages in their patient portal. In March, I thought a fix would happen, when I spoke with ******, who spoke with the practice manager, *****************, who confirmed that no services had been rendered in the visit and said the bill would be retracted and a message sent to billing to that effect. Well, the bills keep coming and Ive called about that numerous times. If they can clarify how they justify that services were rendered and what those were, specifically, I will be very happy to pay whats owed. As of today, I have received no call.

• Initial Complaint

  Date:02/01/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This office is shady when disclosing costs about medical treatment. They outlined costs for my allergy immunotherapy if I did the treatment at home as $2k out of pocket. They said the in office treatment is covered by my insurance. They did not share any out of pocket costs for in office treatment. The copy of my signed paperwork provided by the office did not include any costs. I started getting hit with bills $25/visit. So for a 2 year treatment, 3x per week, thats over $7k out of pocket. They lied and said my paperwork outlined that but not the copy they gave me on my first visit.. so they clearly didnt give me all the information and added the pages with the costs later. They havent prioritized my concerns as a patient, and only treat me as a bank account. They are supposed to be a healthcare provider but dont care about patients at all

• Initial Complaint

  Date:01/10/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Theyre charging me for bills I already paid back in 2020 and 2021. Theyre staying I didnt pay it when I did. The remainder was told to me insurance would cover it. Now they put me in collections.