Reviews

Review Details

• Review fromAndrea V

  Date: 01/24/2025

  1 star
  This business performs background checks. They obtain your private information to accomplish this. They also seem to love spouting laws to defend their actions when anyone complains about how they are conducting business. When my background check was completed satisfactorily, I asked that they purge my information. I was refused and they spouted all the laws with which they complied. Why do they need to keep MY information. This is MY information, and I was forced to give it to them and now I want it purged. What do they need MY information now that the check has been completed? When the company who contracted with them asked on my behalf, they spouted the same laws that protected them from having to comply. They now have my information, and it is just a matter of time before there is a data breach and MY information (that I don't want them to keep) and my life will be vulnerable. My request is reasonable, yet they hide behind laws and I should be able to have MY information purged from a company I didn't want to have it to begin with. Just because what you are doing is legal doesn't necessarily mean you should. It is good business to treat people reasonably.

• Review fromJason M

  Date: 12/20/2024

  1 star
  They require that you "wet sign" forms with no accommodations or consideration for physical impaired people. I unfortunately have to go through these people for a job, and their website claims how they are cutting edge yet still require you to print and scan? This is the first time I have ever had to do this in my entire career. This company needs to get with the times and be more accommodating to people with disabilities.

• Review fromEA L

  Date: 04/25/2024

  1 star

  EA L

  Date: 04/25/2024

  My experience with this organization has been less than satisfactory. I have been awaiting a background check to be completed by this organization for almost two weeks, going back and forth on my information and receiving several emails from various individuals with varying information. I am actually an HR Leader who has dealt with dozens of background organizations, and never have I ever experience such unprofessional behavior. They are leaving me in limbo with no results. Continue to state that ************* is still under a breach of which was lifted over two months ago, yet, they aren't able to access. This should no be an issue of the candidate ever. It is imperative that they are transparent and are consistent with the law, which they are not.
  

  ClearStar, Inc.

  Date: 05/02/2024

  ********************* has fully recovered from the cyber-attack that knocked its primary index back in January 2024. ClearStar received official court confirmation from the State Court Chief Deputy Clerk, ********************, that they have successfully completed the index restoration efforts. As a result, ClearStar has resumed processing Fulton County background checks as normal. ClearStar added additional resources dedicated to working on the completion of all pending searches as quickly as possible and we are happy to report that ClearStar has caught up with the backlog caused by the cyber-attack

• Review fromQuin J.

  Date: 09/26/2023

  1 star

  Quin J.

  Date: 09/26/2023

  This company is TRASH BE WARE DO NOT USE THIS COMPANY THEY TAKE 14 days to give an answer to background checks.In the meantime they go 22 years back on a standard **** scope background check
  

  ClearStar, Inc.

  Date: 09/30/2023

  Under the federal Fair Credit Reporting Act (****), which applies to any background check provided for employment screening purposes, convictions records can be reported indefinitely, and records of arrests and charges can be reported for 7 years. The only exception under the **** is found under section 625 (Relations to State Law), which provides that no requirements or prohibition may be imposed under the laws of any state with respect to certain **** matters, including Section 605, relating to information contained in consumer reports, except if a state statute was in effect on the date of enactment of the **** of **** (September ****). Several states enacted statutes restricting the information that can be included in consumer reports. However several are preempted by the **** and only the following are not preempted:Record of convictions can only be reported for 7 years in the following states: CA, **, MA, MD, MT, **, NM, **, and WA. ClearStar handles reports in accordance with the requirements of the ****, state equivalent statutes and the reporting requirements of the employer.

• Review fromQuinetta J

  Date: 09/25/2023

  1 star

  Quinetta J

  Date: 09/25/2023

  This company is NONCOMPLIANT to the law and/or laws concerning ******** Standard time going back on individuals background checks which is **** years.This small noncompliant company has gone *********************************************************** the past 20years. Being that they were unable to find any evidence of any criminal record they took it upon themselves to go 22years back. ******* Law is 7 to 10 years.What explanation can they conjure up from their fraudulent deceptive behaviors that would explain why they went 22 years back. On a **** year Standard Background Check?
  

  ClearStar, Inc.

  Date: 09/28/2023

  Under the federal Fair Credit Reporting Act (****), which applies to any background check provided for employment screening purposes, conviction records can be reported indefinitely, and records of arrests and charges can be reported for 7 years. The only exception under the **** is found under section 625 (Relations to State Law), which provides that no requirements or prohibition may be imposed under the laws of any state with respect to certain **** matters, including Section 605, relating to information contained in consumer reports, except if a state statute was in effect on the date of enactment of the **** of **** (September ****). ** is not one of ********** that enacted a more restrictive statutes imposing a 7- or 10-year limitation as stated by the consumer. As a result, convictions can be reported indefinitely. Furthermore, the states that have a 7-year limitation, it applies from the time of release, parole or pardon.With regard to the reporting of cases about any data subject, in accordance with the ****, any case must be match on no less than 2 full matching identifiers of the applicant. In this specific case, ClearStar handled the report related to this consumer in accordance with the requirements of the ****, state equivalent statutes and the reporting requirements of the employer