Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for this service for my nonprofit. apparently I accidentally signed up for twice. They informed me and want me to delete the account I did all the work on. They wont explain to me how and they called me and are angry because Im frustrated with them. Their communication is incredibly poor and ambiguous. They tell you what needs to be done, but they dont tell you how. The woman I spoke to was ******** and she was extremely rude, she called me up and called me names said I was angry and miserable and said she didnt know what my problem was. She was incredibly unprofessional and abusive. When I told her I wanted to speak to someone else she hung up on me. I did all this work on my account and now theyre going to delete it. I want an explanation and some real help. I am so tired of dealing with company instead of sociopaths working for them. You need to start doing your job and stop catering to crazy people that work for you.

  

  Business Response

  Date: 02/09/2023

  Our nonprofit clients may have only one active account with us. We evaluate new account submissions for being duplicates. When a new submission is a duplicate, we **** it as such, which triggers a system email explaining how the admin of the new account may request access to the original account.  Meanwhile, we retain the duplicate account for 7 days in case there is a mistake or for whatever reason it is best to disable the original account and activate the duplicate submission.

  **************** had configured an online auction in her new account when she received our system email. She found the instructions unclear and was upset at the prospect of her work being lost. This is fair criticism, and we've adjusted our system email wording and duplicate detection processes to make such a situation rarer in the future.

  The above is a routine customer service issue that could've been quickly resolved with clear communication from **************** as to her concerns. However, prior to her explaining her concerns to our representative, she sent us numerous vitriolic messages and voicemails that did not identify her customer issue, as well as filed this ******************** complaint. When our representative returned her call, **************** picked up the phone screaming and berated her. Never did our representative call **************** names; she simply hung up to avoid ******************** abusive language.

  Our representative was very upset by the incident. We will not serve **************** as we must provide a healthy work environment for our employees.