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Business Profile

Furniture Designers

Warnke & Co

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Furniture Designers.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/20/2024

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    July 20 2023 I ordered a range hood from Warnke & Co for $1950.00 it was supposed to have a 3-4 week lead time, when that time came and passed I assumed they were running behind and started reaching out at week 7 & 8 despite being super responsive during ordering they have never answered my emails, calls or texts. Product was never received and they just disappeared with the money.

  • Initial Complaint

    Date:10/24/2023

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a custom hood for a client on 8/21/23 for $1925. Now cannot reach anyone within the business for an update as to delivery date. The website is down, the phone number does not lead to anyone in the business. I suspect the business has gone under. There are multiple people claiming the same issue on the ******** page and on BBB in the past couple of months.

  • Initial Complaint

    Date:10/02/2023

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We Ordered a custom made range hood **ver and vent from warnke and ** (from their website) on June 20th for $1750.00. Paid by dis**ver card on that date. Was promised a deliver by late July. Didn't hear anything. Started reaching out to the **mpany in August to see what is going on. After multiple attempts they finally responded and said the hood was built and would be shipping shortly on August 14th. We have never received the hood or any tracking information. Have tried to call, email, ******** message, ****** message and have not received any response. Their phone goes to a voice mail and they have never responded to any messages we've sent. We have looked at their ******** and ****** reviews recently and it seems that they are doing this to other customers as well. ************************************************************************************************************************************************************************************************************************************************* *******************************************************************

  • Initial Complaint

    Date:10/02/2023

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered an oven hood in June which was supposed to ship within ***** days per the company website. I contacted the company several times for updates. The item has been paid for in full (*******). I was advised it would ship in July and then was advised it was delayed in August. I have contacted the company again and the website has been taken down and I have gotten no response. I would like to get a refund and cancel my order. I have gone on their ******** page and other customers are complaining of being ghosted by this company.

  • Initial Complaint

    Date:09/21/2023

    Type:Sales and Advertising Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a hood vent from the company on Aug. 7th and they ran our credit card on Aug. 8th for over $1,600. It is a father son business and I had actually spoken to the son on the telephone about my order before ordering it. I, myself, work for a small, father son owned business, so I get how things can change suddenly and am worried that something might have happened to the business. The order is now past due by three weeks and I understand things happen with custom orders so in trying to reach out for two weeks now to get something of a timeline, I have received no call backs or email or chat (website option) messages back. I find that very odd based on previous experience with them and am wondering if they had closed their doors and I am now stuck with a $1,600 credit card charge, no product, and no way to finish the home that we are building.

Warnke & Co is NOT a BBB Accredited Business.

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