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Business Profile

Glass Company

The Glass Guru of Johns Creek

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Glass Company.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/20/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had the owner *************************** come out and measured the window on 8/16/23 and paid a deposit of $208.22. Total cost is $416.45 to replace and install the window . Estimated time was 5-7 weeks. I was told the window came in and however it was cracked and a second window was ordered. This was was also cracked so a third window was ordered and I was told it was due to come in on 10/19 or 10/20. I cannot get the owner to return my calls or respond to my emails. I feel like I have been scammed by this owner. I am a retired senior citizen on fixed income. Can you help me?P.S. I was told if I canceled it would be $50. Whoever is the vendor they cannot get the window corrected since it has tried 3 times. I feel like I have been scammed by this company.

    Business Response

    Date: 10/23/2023

    We have provided multiple updates to the customer regarding quality issues with the glass units that we have received, and we have been working with our supplier to have those issues corrected.  Since the initial order, we have had our supplier provide us with several remakes due to even faint scratches on the glass units we received.  We explained that this is an unusual situation to require so many remakes in an order.  Since we know this one glass unit is going in a door, we have been more thorough with our inspections and have rejected glass units even if they would be considered acceptable under industry standards.  Another company may have approved of one of these glass units just to get the job done.  Since one pane of the glass unit was shattered, we offered to replace it with one of the glass units we received that we considered damaged until an acceptable glass unit has been received.  We are sorry that our efforts have caused such issues.  We have responded to the customer and will process a refund today with our apologies.

The Glass Guru of Johns Creek is NOT a BBB Accredited Business.

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