Complaints
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 0 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/21/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had a great first interaction while they wanted our business however once installed the communication died down. We agreed on one thing, they messed it up and gave me options for me to pay to have it corrected. So now I am paying for something that was put in the wrong area, but I could pay extra to have what we originally discussed. The best part is when I expressed frustration, I never got a response, and the owner was cc'd on the email. I would not/will not recommend them to anyone. They are professional and responsive until you need something or follow up.
Business Response
Date: 04/28/2023
First and foremost, were disappointed by the misunderstanding that occurred And sincerely apologize for the issue.
At this time, the issue has been fully resolved. An installation location was incorrectly selected for a downspout extension. Before this complaint was issued, we issued a full credit for the work performed. Unfortunately, the customer did not realize the credit was included in the invoice.
Since the complaint, we reconvened with the customer and was hired to perform additional work, to the complete satisfaction of the customer. Again, we are disappointed by the misunderstanding, but happy we were able to deliver the desired result.
We will always stand behind our high quality products and services.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.