Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 23523260
  
  I am rejecting this response because:
  Because I am currently having an authorized Carrier Vender assess the situation as well on this Thursday and I will report to you their assessment as again I stand by my complaint that the quote for the linear should have been part of the installation and when one goes to the Carrier Website it informs the company of the correct line set needed for the unit to work properly. The unit does not continuous work properly. It stopped working about a month after they came out in May and I had a different company assess it and say that the problem does lay with not resetting the line at installation. At this point, I actually contacted Carrier and Carrier informed me. I must have an authorized dealer come out to the home and make it assessment about the installation, which is what I am in the process of doing now.
  
  Sincerely,
  
  ****** ******** my ceiling in July 2024, due to the unit cutting itself off, freezing and linking from my attic. I feel like this should have been resolved and brought up at the time of the initial installation. There has been many issues with the unit that I am still paying for since installation. I believe that I was taken advantage of because I am a women. I will not use this company again. I can share all receipts between this vendor if needed to the BBB, let me know if further documentation is needed. Even if I cant get any money back. I want others to be aware and use a different company. This company does not stand by its mission to provide high quality heating and air conditioning installation. They nickel and dime customers and look for more ways to add charges.

  

  Business Response

  Date: 07/08/2025

  Good afternoon,
  
  We installed the system in question back in 2022 and have consistently responded to the customer's service requests in a timely and professional manner. All necessary repairs have been addressed in coordination with the manufacturer to keep the unit operational.
  
  Our most recent site visit was on May 24, 2025. During this visit, we advised the customer that the lineset needs to be replaced. It's important to note that the current lineset is original to the home and was not part of our 2022 installation. Linesets, along with drain lines and ductwork, are typically not included in standard equipment installations unless specifically quoted, and they come at an additional cost. I have included the original proposal which does not include a new lineset.
  
  The customer is frustrated that the lineset replacement was not included initially.However, the equipment itself is functioning properly, and the issue lies outside the scope of equipment coverage. Since a lineset is not classified as part of the equipment, there is no action the manufacturer can take under their warranty or support.
  
  To ensure the unit performs at its full capacity and efficiency, the customer will need to proceed with the recommended lineset replacement.
  
  The customer has a working system that is still covered under manufacturers warranty. Please let us know if there's anything we can clarify further.
  
  
  Thank you,

  Anytime Heating, Cooling & Plumbing

• Initial Complaint

  Date:11/05/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a brand new **** system that was installed improperly, causing irreputable damage to a $10,000 machine. The company has refused to refund or exchange the **** unit, even though it was their negligence that caused the disfunction. They were called out multiple times as we had a problem with our air, they neglected to check the unit after our complaints and said it was fine. 6 months later, we call them AGAIN, they realize that during install they never inserted a filter. Due to this mistake on their part, the 1 year manufactures warranty can not apply.

  

  Business Response

  Date: 11/06/2024

  To Whom It May Concern, 

  We do not show that we have a customer by the name of ***** ****, therefore there is no contract or warranty with this complainant. 

  Thank You, 

  Anytime Heating, Cooling & Plumbing

• Initial Complaint

  Date:05/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 21703112
  
  I am rejecting this response because: if this company had fixed my issue from the beginning in August, there wouldn't have been a need for follow up services.

  If your technicians didn't have any knowledge of how to fix the issue, they should've communicated this major piece of information. It doesn't take three visits to fix a condensation leak; and even after these visits, it still wasn't fixed. I paid for services unrelated to my issue that I didn't need. Everything this company did had nothing to do with fixing the problem.

  Also, when I contacted the emergency line, I left a specific cell number and no one contacted that number. 

  Sincerely,
  *********************

  on line". He also removed my thermostat batteries saying they weren't needed. They were needed. My panel was blank. He performed the inspection and told me the capacitor was close to being out of normal range and if I didn't replace it, my unit would shut off. This cost me $364 and my issue was still not resolved.Days later, I called *** to inquire about "wrapping" my line and he commented he would send someone back out. On April 26, 2024, ************************* came. While he was there, he asked for the location of my hot water tanks. This was not relevant to the issue.On Thursday, May 2, 2024, my home was hot and the A/C wasn't working. I went to the thermostat and the panel was blank. I installed the required batteries. The panel began to display data, but there was no air blowing. I called *** twice and he didn't return my call on the number I provided. I contacted the weekend emergency on Saturday, May 4, 2024. I hired another company to service my unit and now the issue is resolved, costing me $346.21.

  

  Business Response

  Date: 05/21/2024

  Good Morning, 

  We have worked with ************* as you can see to remedy her issues. First, I would like to say that our Service *******************, did try and call her back on the weekend of May 4th when she was calling into our emergency service. She did not call him back. In addition, when we came out to put in the insulation in the attic and wrap the condensate line (two separate visits) at no charge to *************. Those two calls themselves more than pay for her credit she is asking for. We are happy to hear she has found another provider to service her property that seems to be a better fit for her. Please let me know if you have any other concerns. 

  Thank You, 

  Anytime Heating, Cooling & Plumbing 

   

  

  Business Response

  Date: 05/21/2024

  
  08/04/2023
  This was our first visit to ************* and this is why she called in: Condensation on the back of the home leaking from the air vent....droplets of water falling from the air vent into the bedroom.
  
  We performed a diagnostic and found the culprit to be poor install from the builder. The builder never fully wrapped the supply boot therefore condensation was occurring. We also checked the entire system and found it slightly low on refrigerant charge.
  ************* agreed to topping off the refrigerant charge but declined having us insulate the supply register. She paid $167.43.
  
  04/12/2024
  This was our 2nd visit to the home, 8 months later. ************* called in and asked to speak to a manager. I took the phone call and listened to her express how she didnt have much confidence in the last tech. She also didnt think his diagnosis was correct. What prompted this phone call to us was ************* noticed water droplets on her ceiling. I made the decision to send out a field supervisor with a trainee to recheck the system.
  Due to *************** dissatisfaction with the last tech, we decided to waive the trip charge as well as provide a free one time maintenance. During this maintenance we found a starting component out of specs and found the boot still missing insulation. We charged $369.44 for this and also wrapped the boot for free. We then performed a final check,and everything was working at manufacture specs. The field supervisor did note that the drain line needed to be insulated as well. We scheduled a return visit on 4/26.
  
  04/26/2024
  Returned to insulate drain line at no cost to *************
  
  05/04/2024 Saturday
  ************* called into our after hours line and said the ac isnt working again. The call got dispatched out at 9:30 am. The after hours tech called her but she didnt answer. He then called me on my cell and I attempted to call ************* but also couldnt get ahold of her. I then called on 5/6/2024 to respond back to the false review that was left and still no answer.
  
  We provide several hundred dollars of free work to ************* however her main issue stems from the builders which we told her about on the first visit. We then corrected this issue for free and insulated the drain line. As well as performing a full maintenance on the system and replacing the starting components. All for a discounted price of $536.87. We have upheld our core values and went above and beyond to ensure we provide a 5 star service.  
  

  Customer Answer

  Date: 05/21/2024

   
  Complaint: 21703112
  
  I am rejecting this response because: it is erroneous and not truthful.

  First, on 8l4/2023, there was no diagnostic. To reiterate, the tech glanced the issue, stated "I've been doing this for a long time, I know what I'm doing" and walked outside to the unit claiming my refrigerant was low. That is not a diagnostic.

  Secondly, on 4/12/2024, what was offered was not necessary. It did not repair the issue. I didn't ask for a one time maintenance. It had nothing to do with a condensation leak. This was an effort to extract more money from me without addressing the initial issue. 

  Thirdly, on 4/26/2024, same as on 4/12/2024. It wasn't necessary and had absolutely nothing to do with the issue. 

  Lastly, on 5/4/2024, not correct. I called the emergency number and my call was followed up by a tech who said he would have the manager, ***, contact me on the phone number I provided. He did not. 

  After three visits, my issue still EXISTED. 

  The review is precise and will remain in its current communication. 

  No, there was no free work, but several attempts to address an issue that was never resolved.

  At the center of any business, integrity should be the primary core value. From my perspective, the lack of integrity speaks volumes; and since this core value is lacking, it leads me to believe any subsequent values are also not followed.

  Sincerely,
  *********************

• Initial Complaint

  Date:08/29/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint: 20536747
  
  I am rejecting this response because:
  
  
  Our firm has been retained by Mr. and *************** concerning the matter of an incident involving
  the negligent mishandling of personal property and poor workmanship in relation to their **** unit within
  their home, the mishandling of which caused substantial damage to their property (ceiling collapse near
  their **** unit).
  On Thursday, August 24th, ************** contacted Anytime to have them assess and repair the
  familys **** Unit. On Friday, August 25th, Technician ***************************** arrived and assessed the unit.
  He advised our clients that the unit was old and that they should obtain a new unit within the near future.
  He repaired the unit, sold ************** an Anytime membership plan, and scheduled with them an
  appointment to get a quote for a potential new unit. Unfortunately, later that evening. Mr. and ***************
  noticed that part of the ceiling within their Master Bed rooms closet had collapsed due to water damage.
  In addition, the **** unit was no longer providing cool air. ************** called Anytime that evening and
  technician ***************** stated he would come over the next day to take a look.
  On Saturday, August 26th, ***************** arrived at the property to assess the damage and the ****
  unit. Upon assessment, he gave ************** his opinion that this damage was a result of the previous
  technician, *****************************, connecting the ** water drainage hose to the *************;s plumbing pipe. Due
  to a blockage within the pipe, the water began to overflow onto the ceiling tile near the ****, eventually
  building up, causing water damage, and eventually collapsing the ceiling. He did not see any further leaks
  and stated that he would request a manager to come and resolve the matter for that following Monday,
  August 28th.
  On Saturday, August 26th, ***************************** returned. The ** unit had begun to cool the house
  at this time. He took photographs of the inside and outside of the housing structure and stated that the
  outside **** unit had a motor that needed to be replaced. He would return on Monday to replace the
  motor. ***************************** also entered the property, and when assessing the damage that had been
  caused after his prior visit, he stated that in his opinion, the damage and the leak had somehow occurred
  before his arrival on Friday August 25th. He then advised them to speak with a manager and assured
  them one would contact them by Monday.
  Unfortunately, a manager did not call nor visit. ************** was forced at length to attempt to reach
  their main office in the hopes of speaking with one. It was not till the next day, Tuesday August 29th, that
  a manager by the name of ******************************* contacted ****************. ******************************* then informed our
  clients that based on the testimony of his technicians and photographs taken, he believed that Anytime
  was not responsible for the damage and would no longer fix the **** or provide any form of relief. Our
  clients were forced to find another technician to help repair the unit, whos assessment and experience of
  over 30 years revealed that the structural damage was a direct result of *********************** failure to
  follow proper procedure.
  Since Anytime was unwilling to provide a solution or any form of relief, Mr. and *************** felt
  obligated to report the incident to the Better Business Bureau.
  Our clients have also forwarded us your cease and desist letter concerning the alleged
  defamatory review they have left on a website concerning your business and the incident in question. The
  allegation of defamation against our clients has no basis. None of the statements in their review stem
  from false or misleading statements.
  According to the invoice sent to our clients and the photo, evidence shows that an Anytime
  technician was at the property, services were rendered, damage to the property was reported, and that
  our clients were unsatisfied with Anytimes response to the situation. Defamation requires false or
  misleading statements designed and calculated to harm or disparage a company. Nothing in our clients
  statements alludes to that effect.
  However, our Clients are prepared to remove this review if Anytime Heating, Cooling & Plumbing,
  at their expense, will fix both the **** unit that they were originally asked to fix, as well as the damage
  to the ceiling drywall of the master bedroom closet. Please see an attached quote for the repair of such
  damage reflecting a sum of roughly $1,500.00.
  Failure to do so will force our clients to escalate matters. Our clients are willing to settle this matter
  amicably.
  Please see further attached in the email all documentation relating to this event.
  
  
  Sincerely,
  
  *********************se a customer. I hope my experience can be avoided in the future, and as much as I hate to write this review bc we all know how hard it is for small businesses, I truly dont believe these company is here to Serve the community they serve. Take this as you will. And good luck if you ever hire this company for your services Services paid for: 259 membership180 dollar service fee to fix my HVAC

  

  Business Response

  Date: 08/30/2023

  Anytime did not perform any work to the **** system to cause it to leak water. It is evident by the excessive rust in your furnace,emergency pan & the rust-stained water marks down the side of your home,the system has not been draining properly for quite some time which is what deteriorated your emergency pan. If there is ever an issue, the water should drain into the pan & the float switch should cut the system off. Water could only leak if the emergency pan is compromised which is from the deterioration of that pan from your continued use of the system with it not draining properly. Anytime did not install this system or cause any damage to the drain pan. Anytime has not been to your home for an **** service since 11/9/21 for a heating service until the recent visit on 8/25/23 which was replacing the failed capacitor & getting your system back operational. We are sorry this happened to your home however Anytime only made a repair to get your broken system back functioning.

  

  Business Response

  Date: 09/08/2023

  As mentioned in our previous response, Anytime is not responsible for this leak. The technician recommended replacement of the systems due to the extremely poor condition they are in. He replaced a failed part & got the existing system back operational, that is all. The fact that it leaked water has nothing to do with the work we performed & everything to do with current extremely poor condition & neglect from the homeowner.The furnace & drain pan are completely rusted out, which is clearly visible in all pictures & why it would leak water. There are ***** water stains down the side of the house & on the window where water has been leaking for quite some time.
  
  ************** did his job professionally and ethically, as any other technician or company would do. He found that the system was not cooling because of a faulty capacitor for the condenser fan outside. He replaced the capacitor and got the system cooling again. His pictures show a 76-degree return temperature & 58-degree supply temperature which is a 18 degree delta that shows the system was cooling correctly upon completion. He also noticed that the drain line was disconnected from the coil and he reconnected it as it should be. Your statement saying ************** connected the ** water drainage hose to the houses plumbing pipe is completely false. He reconnected the condensate line to the exact location it was connected before and how it is supposed to be connected. It would be completely unethical for a technician to not reconnect a drain line knowing that water would just leak right through the furnace and into areas it isnt supposed to. ************** that arrived on Saturday, 8.26.23, said the drain line was not clogged and the system was running properly when he got there, leading him to believe the water leak had occurred before Anytime arrived for the first time on 8.25.23. Your statement saying ************** said it was the fault of the other technician is also false. I have a written statement from **************. Your statement saying our manager did not contact them until Tuesday is also false. Our manager contacted them on Monday, but nobody answered, and when he finally spoke to the homeowner on Tuesday she acknowledged she missed his call from Monday. We can pull call records if needed. He did not do anything else that could affect the system or make it leak water.
  
  I have attached a picture from the last time we were out to work on the cooling on 9/13/21 & you can see the drain line was clearly hooked up & there is no rust in the pan. Somehow after 9/13/21 the drain line got disconnected & that is what caused all the rust & water damage to the home. Not anything Anytime did. 
  
  The system is installed poorly & is in extremely poor shape. Should water ever have leaked/overflowed, it should have drained down into the emergency pan & the float switch that is installed should shut the system off. The fact that it leaked water outside of the pan is either due to the pan being compromised from extreme rust & did not hold water for the switch to shut off, or it leaked outside of the pan because of how the system was installed & does not have enough pan area on the right side of the furnace. We did not install this system, drain pan or safety switch & have no liability for it. 

• Initial Complaint

  Date:05/31/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************amper motor. It was getting stuck half closed or shut in one zone, while the other zone was closed as well, causing the system to trip a low/high temp warning, and prevent the outside **ndenser from ever turning on. This was the same intermittent issue I had before every calling, and after their $5000 almost total system replacement. On 5/30/23 their tech, *******, arrived, accessed, and stated my AC duct-bypass was too large, and needed replaced. I called management, stated I just wanted the damper motor replaced. ***** stated that would be another $600. I refused to pay the additional **st, and spent the next day and a half emailing, calling and discussing the damper replacement at no **st. Ultimately they refused, and my system **ntinues to have intermittent cooling issues. They offered to replace duct-bypass at no **st which would be more than a damper motor replacement. Not willing to replace damper motor. Requesting $600 per ******* quote, to have another HVAC ** replace damper motor.

  

  Business Response

  Date: 06/08/2023

  We have resolved this issue with the customer. Please call our office at ************ if you have any questions. Thank You!

• Initial Complaint

  Date:02/27/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 19508901
  I set up an appointment for a tune up service and they performed additional work that was not authorized and charged me for said work. They should have asked for approval before hand. 
  I am rejecting this response because:
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 03/01/2023

  We are sorry to hear that **************** is dissapointed with our pricing. We reviewed the invoice he is referencing, which was a total of $200.55 to diagnose a problem with your A/C, to repair the problem, and to perform a tune-up. We are sorry he feels the pricing is too high, however $200 for all 3 of those items is below the market rates of current HVAC standard pricing. We were called to his home to perform a system tune-up and upon arrival the system was not working. We cannot perform a tune-up on a system not working, therefore we repaired the electrical connection and then performed the tune-up. Our pricing was more than fair, and ************** didn't charge him for the diagnostic fee, which would have been an additional $65. According to our notes, the person that was home at the time of service approved the services and charge. You will find attached where she signed the invoice 3 times acknowledging services were rendered and she agreed to pay for the services rendered at the time of service when she signed. 

  

  Business Response

  Date: 04/06/2023

  I believe this has been settled. We went to ****************** house to perform a one time tune-up, however the system was not operating due to the electrical connection (see image attached). He was not home, however the person that was home signed and authorized our service. I have also attached the signed invoice from time of service. We had to fix the electrical connection to perform the tune-up. It was $200 for us to drive a licensed and insured technician in a company vehicle to his home, diagnose the issue, fix the electrical to get the system working and perform the tune-up. That pricing is our standard pricing and is fair. We actually didnt charge him the $65 diagnostic fee that we should have since the system wasnt working at time of arrival.

   

  Thank You,

   

  ***************************

• Initial Complaint

  Date:12/24/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 18636489
  
  I am rejecting this response because:

  I am showing the bill was paid by revolution on 09/02/2022. See attached and issue a refund.
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 12/28/2022

  This work was performed on 6/7/22 with net 30-day terms.This invoice was sent to collections on 8/18/22 after nonpayment from the vendor, ******************************* This vendor (Revolution) at that time was financially far behind on multiple invoices & properties (18 invoices to be exact, at the time of sending to collections). After all communication & correspondences had been exhausted, all accounts of past due invoices were sent to collections & all future service was suspended for this customer.  Since work was performed at homes, the homeowner is ultimately responsible for the debt of the work performed.
  
  After the debt was submitted to collections on 8/18/22, we show a final payment on 10/19/22 to clear the balance from June. At that time,it was reported to the collections agency the debt was paid in full & the collections process was ceased.
  
  If you show any other payments were made, please provide a cancelled check & we will gladly look into the situation & refund any money not due or belonging to Anytime. 

  

  Business Response

  Date: 12/29/2022

  Attached is a screenshot of payments received & posted. We received an ACH deposit of $304.99 on 9/8/22 & then a check payment was made with check #**** on 10/19/22 for $60.00. The total amount paid was $364.99 & the account was removed from collections upon receiving the final $60 payment. Those are the only payments we show to have received.
  
  If you still believe you made any other additional payments than listed below, we will need a copy of a canceled check to research through our scan deposits. All checks are scanned & deposited through our onsite deposit system. We can locate any checks if provided a copy of the cleared check.   
  
  

  Customer Answer

  Date: 12/29/2022

   
  Complaint: 18636489
  
  I am rejecting this response because:

  I also paid the bill. See attached.
  
  Sincerely,
  
  ***************************

  Customer Answer

  Date: 01/05/2023

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID .********, , and find that Mediation is necessary.

  Regards,

  ***************************