Reviews

This profile includes reviews for BPG Inspection, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  BPG Inspection, LLC

  2475 Northwinds Pkwy Ste 250 Alpharetta, GA 30009-4817

  
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  BPG Home Inspections

  100 Bayberry Hill Road West Townsend, MA 01474

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  BPG Inspection LLC

  10097 Manchester Rd Ste 200 Suite 200 Kirkwood, MO 63122-1828

Review Details

• Review fromAlicia D

  Date: 04/01/2023

  1 star
  Our realtor hired BPG for our pre-sale inspection in October 2021. Our inspector not only did not call out any issues with the house's crawlspace, but said in the inspector report that there were no moisture concerns. He recommended we install a complete vapor barrier in the existing dirt-floor crawlspace, but that was the only recommendation for that area of the house. Less than a year later, a contractor who was in the crawlspace to provide a quote for the vapor barrier altered us that there were significant moisture issues as well as a larger crack in the foundation. We hired another inspector to come out and look at the property to get an impartial opinion and they confirmed the foundation needed to be repaired. We notified BPG of the foundation issue and other signs of moisture in the crawlspace within two weeks of us learning about them, letting them know that we were surprised that this did not come up in the inspection. BPG only offered to refund our original inspection fee, which was $1,000, and even that minimal concession took several months to get. I understand that a home inspector cannot catch everything wrong with a house, but not noticing or telling us of a structural issue led us to close on a home and within a year spend over $15,000 on a major repair. The way home inspectors' contracts are we know we have no recourse, but that is all the more reason to put your trust in another inspection company from the start.
  

  BPG Inspection, LLC

  Date: 04/03/2023

  While we hate to hear of any dissapointed client, we do respectfully disagree wtih some of the concerns outlined by this client. As she indicates, the inspection was in Oct '21 and the complaint arrived in Nov '22 or over a year later. We reviewed the foundation concerns and determined that there were a number of actionable comments in the original inspection report that hadn't been addressed and that the clients comment that "there were no moisture concerns" was categorically untrue. It's a shame that the client didn't act on our report prior to closing as it could have saved her thousands if she had negotiated those key findings with the seller and had the proper specialists review those issues prior to purchase. However, as noted above, despite the lack of merit to the clients claim we did work with her to provide reimbursement under our **************** Guarantee (SSG) policy since she was unhappy with the inspection report.

• Review fromChristian S.

  Date: 09/07/2022

  1 star
  Paid for multiple inspections with BPG inspections. Inspector noted on all inspections that my roof was 9 years old. After purchasing the home the roof started leaking. I had multiple companies out to give quotes on repair and every company that came out told me the roof was over 40 years old! I opened a claim with BPG inspections which was handled by their risk management manager. After weeks or her dodging my called she finally called to inform me they were not willing to do anything to resolve the issue because accidents happen. This company is absolutely horrible. Buyer beware.
  

  BPG Inspection, LLC

  Date: 12/21/2022

  We are certainly sadded to see this clients review. We did make multiple attempts to reply to his initial complaint but we either left messages or his voicemail was full. When we were able to speak with him, we confirmed that this was about the contents of his 4-Point inspection and not the full inspection report. The full report did have a Key Finding talking about the age and deterioration of the elastomeric coating. The photographs from the report do show the main roof was in good condition 11 months prior and that the elastomeric covering needed repairs. While we hate to hear of any client finding unexpected expenses, the roof leak didn't happen until 11 months after we left the property and the client needed to file his claim with his insurance carrier, not BPG. The 4-point report referenced the last permit for the roof which was 2012 which was 8 years prior at the time. Despite this, BPG did offer to return the clients Wind Mitigation report 11 months after it was used.